Mary J. Penney 17175 Honeysuckle Lane Eden Prairie, MN 55346 Home: 952-934-6028 / Cell: 612-240-4719 www.linkedin.com/in/maryjpenney mp116d696@westpost.

net QUALIFICATIONS SUMMARY Organized and highly motivated Administrative Assistant with experience in creat ive problem solving, time management and multi-tasking. Experience in fast paced and challenging positions in Fortune 500 companies. Proven ability to streamlin e processes while building relationships with both internal and external custome rs. EMPLOYMENT HISTORY EATON CORPORATION - EDEN PRAIRIE, MN - 1999-2010 Customer Service/Pricing Analyst, 1999-2010 SUPERVALU INC - EDEN PRAIRIE, MN Office Coordinator, 1996 - 1999 GE CAPITAL - EDEN PRAIRIE, ,MN - 1987-1996 Customer Service Representative, 1990-1996 Administrative Analyst, 1989-1990 Administrative Assistant, 1987-1989 SKILLS SUMMARY * Executive Support * Travel Arrangements * Report Preparation * Written Correspondence * Professional Presentations * * * * * * * * * * Scheduling/Calendar Project Management Analytical Skills Customer Service Relationship Building Communications Editing Skills Word 2007 Certified Excel 2007 Certified PowerPoint 2007 Certified

PROFESSIONAL EXPERIENCE Executive Support and Administrative Experience * Supported Director level executive using organization and communication skills * Arranged and supported Director meetings by scheduling, handling logistics and taking notes * Answered and screened telephone calls of Director and others * Edited Directors PowerPoint presentations from rough draft form to final prese ntation * Recorded and audited department expense reports using analytical skills * Secured airline, hotel and transportation arrangements for Director and the tr aining team * Prepared detailed reporting on frequent flyer miles accumulated by team of 11 * Monitored and ordered office supplies as needed

* Provided direct supervision to assistant administrative assistant in departmen t Customer Service/Project management/Problem Solving * Edited and distributed weekly communication to sixty internal and external cus tomers via email and standard mail distribution * Maintained original set of 24 program manuals; organized reprints, assembly, a nd distribution to each new customer of the Fresh Focus format * Organized planning of facilities and details of training seminars given weekly by the Fresh Focus team of grocery specialists * Award winning customer service recognized by Customer Service Leader of the Mo nth Award at GE Capital * Worked on special teams during several acquisitions at both GE and Eaton. Util ized problem solving and relationship building skills to successfully transition new customers into our systems and culture * Reduced internal process turnaround time from 10 days to 3 days for special re quirement pricing requests by using process improvements Computer Software Experience * Ability to rapidly learn and master varied computer programs. Use of as many a s eight internal ordering and customer management programs at one time at Eaton. Examples: Tolas, Baan, MFGPro, Lotus Notes, Oracle * Collaborated on project with a software development company to create a progra m enabling grocery store managers to monitor and plan the use of employee hours for maximum profitability * Extensive use of Excel 2003 for file management, using VLookUp and imported sy stem data to sort and scrub a large amount of data * Recently obtained Microsoft Word 2007, Excel 2007 and PowerPoint 2007 MOS Cert ification

Education CARDINAL STRITCH UNIVERSITY - Milwaukee, WI Bachelor of Science in Business Administration NORMANDALE COMMUNITY COLLEGE - Bloomington, MN Associates Degree in Business Management ADDITIONAL TRAINING: Value Added Pricing Seminar, Exceptional Customer Service C ourse, Effective Feedback Course, Beyond Close To the Customer Course, Effective Listening Skills Program, Women in Management Training Seminar, Effective Commu nication Skills, Time Management, Project Management, Past Member of Toastmaster s International