PATRICK H.

NORRIS 4355 Lakeview Glen 330-242-0509

Medina, OH 44256 pn118da5e@westpost.net

Senior Sales Executive January 2011 Dear Sirs and Madams: If your organization can benefit from a dynamic, aggressive leader with proven success leading teams increasing sales by millions of dollars annually, reducing costs, and ensuring profitability for national and regional companies providing products, services, and solutions for businesses in diverse industries and for individual customers, I can be of assistance. As my resume indicates, my skills and accomplishments include: * Hiring, training, directing, and retaining highly effective teams meeting and surpassing goals. * Directing a team of 18 direct reports, growing sales of GM, Ford, and Chrysler vehicles and motorcycles and ATVs from $60M to $180M through organic growth fro m 1 to 6 auto dealerships and 2 power sport dealerships. * Increasing sales 23%, net profits 17%, and YoY sales growth 240% in 1 year in an 11 state region for a leading provider of facility and maintenance services adding 20 new accounts. * Boosting sales management consulting revenues by $1M in 1 year by building, tr aining, and coaching a customer call center sales force and a security camera so ftware company. * Creating an atmosphere that builds teamwork, increases productivity, reduces c osts, and ensures customer and employee satisfaction; generating new, repeat and referral sales. * Accelerating YoY sales by millions of dollars by formulating strategic plans; accompanying sales representatives; making dynamic presentations of the features , benefits, and values of proposals; and modeling use of consultative, solutions -based, relationship, and suggestive sales techniques. * Achieving a Bachelor of Science in Business Marketing from Michigan State Univ ersity. * Being recognized with awards for community and business leadership. My sales management expertise, strong relationship and team leadership skills, c ompetitive spirit, and drive to excel make me confident that I can be an asset t o your organization. It would be a pleasure to meet with you, at your earliest convenience, to discus s how my skills can benefit your sales management team. Sincerely, Patrick H. Norris PATRICK H. NORRIS 4355 Lakeview Glen pn118da5e@westpost.net Senior Sales Executive CAREER PROFILE

Medina, OH 44256

330-242-0509

Top-performing, passionate, customer-focused Senior Sales Executive with proven success driving and delivering multimillion dollar revenue, profit, and market s hare growth for diverse product, service, and solutions-oriented regional and na tional businesses. Increase sales productivity, reduce costs, and ensure profit s by hiring, training, managing, coaching, and energizing teams meeting and surp assing sales, operations, and customer satisfaction / retention goals. Penetrat e new and expand existing markets, capture business from competitors, and win cu stomer satisfaction / loyalty by leading teams developing and maintaining long-t erm, trusting relationships; selling features, benefits, and values; providing o utstanding service, support, and follow up; and rapidly responding to meet custo mer needs and desires. SALES LEADERSHIP EXPERTISE * Sales / Marketing / Operations Management * Strategic / Tactical Planning & Execution * New Business Development * Rapid Growth / Change Management * Staff Development / Training / Team Building * Performance Assessment / Optimization * Increasing Productivity / Reducing Cos ts * P & L / Budgeting / Pricing * Creating Policies / Processes / Procedures * Decision Influencing / Consensus Building * Customer Satisfaction / Retention * Problem Identification / Solving EXPERIENCE SALES MANAGEMENT * Catapulted regional sales of facility maintenance services from $31M to $38M ( 23%) and increased net profit from $4.2M to $4.9M (17% ) in 1 year by hiring, tr aining, coaching, and directing team of 9 direct reports, including Controller, Human Resource Manager, Vice President of Sales, and Senior Regional Sales Manag ers (6). * Accelerated and maintained sales to 97 accounts - class A office, clean room, healthcare, industrial, manufacturing, nuclear, pharmaceutical, and rental car c enters - in Ohio, Pennsylvania, Kentucky, Tennessee, Michigan, Illinois, Wiscons in, Missouri, Minnesota, Arkansas, and Iowa, including: * Alcatel Lucent * Alcoa * Bridgestone * Caterpillar * Citigroup * Detroit Edison * DuPont * Exelon Energy * Federal Mogul * Hazelwood Hospital * Lockheed Martin * Kraft Foods * PPG * Hertz * Avis * Propelled YoY sales 240%, securing 20 new accounts with multiple facilities (a s many as 13 at different locations) producing new sales revenue of $4+M by: * Recruiting, training, and coaching team of Vice President of Sales and 5 Sales Representatives. * Focusing on vertical target markets in specific geographical areas. * Being directly involved in developing solutions with customers and engineering department. * Presenting proposals to Vice Presidents of Finance, Directors of Procurement, and Facility Managers throughout Region. * Achieved 97% retention rate and renegotiated $25M in expiring contracts with C aterpillar, Dow Corning, DuPont, Exelon Energy, and Kraft Foods.

PATRICK H. NORRIS mail.com

330-242-0509 Page 2

patricknorris2g

EXPERIENCE (cont.) SALES MANAGEMENT (cont.) * Wrote sales scripts and direct marketing pieces and coached national and regio nal sales staffs in optimal use to drive and deliver new sales nationwide. * Added $1M in revenue in 1 year for Market Access Group by providing management consulting services to emerging businesses: * Hiring and developing sales forces for auto sales call center (Customer Highwa y), consistently growing sales by 10% monthly, and security camera software comp any (I2C). * Facilitating creation and implementation of customer marketing strategies and tools. * Grew automotive sales 5% - 10% YoY from $60M to $180M, with as many as 18 dire ct reports (sales management, service and parts management, financial / office management), by expanding from 1 to 6 dealerships and adding 2 Power Sport (moto rcycle and ATV) dealerships in Northern Ohio. * Achieved repeated Top 10 Franchise in Northeast Ohio Sales Awards from GM, For d, and Chrysler. INCREASING PRODUCTIVITY / REDUCING COSTS * Saved 12% ($250K) by developing and implementing Business Opportunity Vetting Process to determine viability of targeting specific companies; reducing travel costs and minimizing ineffective consultative visits and proposal development fo r low-win potential targets for GCA Services Group. * Played key role in revamping service and product offerings, and creating call center policies, processes, and procedures enabling management of greater call a nd e-mail volumes without additional staffing for rapidly growing customer of Ma rket Access Group. * Slashed costs $40K monthly for Norris Auto Group by decreasing overall expendi tures 40% by: * Using Guerilla Marketing and Prospecting strategies. * Reducing staffing 15% while maintaining outstanding customer satisfaction. EMPLOYMENT HISTORY PRESIDENT, MIDWEST REGION, GCA Services Group, Cleveland, OH 2009 - Present $600M provider of facility and production support services throughout US and Pue rto Rico. VICE PRESIDENT, SALES & MARKETING, Market Access Group, Beachwood, OH 2008 - 200 9 $10M management consulting firm facilitating growth of early stage, emerging com panies by providing fundraising, sales & marketing, and financial management sup port. MANAGING PARTNER, Norris Auto Group, Medina, OH 1995 - 2008 Norris Power Sports, Medina, OH 2001 - 2005 Multimillion dollar GM, Ford, Chrysler automotive (6) and motorcycle / ATV (2) f ranchise dealerships. EDUCATION / PROFESSIONAL DEVELOPMENT BACHELOR OF SCIENCE IN BUSINESS MARKETING, Michigan State University, Lansing, M I General Motors School of Retail Automotive Management - 1st in class out of 45 COMMUNITY / PROFESSIONAL RECOGNITION (partial list) * Medina County Citizen of the Year - 3 years

* Time Magazine Quality Dealer Award for business leadership and community invol vement - 2004