Paul Helmreich, M.Ed.

5230 North 15th Drive * Phoenix, Arizona 85015 Cell: (602) 524-4561 * Fax: (602) 445-6326 * E-mail: ph119bf14@westpost.net PROFILE INFORMATION TECHNOLOGY PROFESSIONAL with extensive experience in the installatio n and trouble-shooting hardware and software for in home and small office enviro nments. Over 15 years' experience onsite and in classroom training end users and upper management with off the shelf and proprietary software solutions. Experti se in design, delivery, evaluation, and enhancement of effective hands-on techni cal solutions that improve efficiency, increase productivity, enhance quality, a nd strengthen financial results. QUALIFICATIONS SUMMARY Technical Training/Consulting Experience * Facilitated learning to diverse student population within multi-generations. * Engaged and challenged all course participants, accommodating varied levels of expertise. * Bridged the gap between management/business objectives and technical/field exp erience. * Conducted technical training programs for Microsoft, Adobe, and proprietary Se curity & Point of Sale software. * Managed IT projects ranging from 500K-2M. * Mentored new instructors in technical skill sets, company policy, and procedur es. * Coached training specialists to increase knowledge base and improve classroom presentations. PROFESSIONAL EXPERIENCE CompuBear Consulting, LLC. 1996 - Present Consultant - Phoenix, Arizona Provide computer consultation and network analysis for in-home and small busines ses customers. Install, configure, and troubleshoot Microsoft Client and Server Operating Systems: Windows 9x--2008. Install and troubleshoot hardware/software /LAN solutions. Train customers on software. Optimize systems by detection and removal of Trojans, worms, viruses, and spam from infected computers and net works. Provide data hard drive, tape and optical disk backup, disaster recovery , and disk sanitation services. DeVry University - Phoenix, Arizona 02/25/2010 - Present Adjunct Psychology Professor Provide instructional development and implementation of General and Social Psych ology hybrid classes with online and on-ground concentration. Areas of psycholo gy taught include: theory, developmental, social, industrial/organization, stati stics, health, and addictions. Manage classroom, teach classes and assess stude nts. Follow up concerns to administration regarding high risk students. Facilit ate learning to diverse student population within multi-generations with discuss ion, lecture, and multimedia. Complete end of course paperwork.. Extensive use o f eCollege platform. Classroom size of 10-30 students. Fortis College -- Phoenix, Arizona 08/2009 - Present Adjunct Psychology Professor Design/develop/implement General and Developmental Psychology courses for class size of 10-25 students in the nursing and paramedic fields. Facilitate discussio ns and lectures with the use of multimedia. Provide feedback to students and adm inistrators on progress. Completed end of course paperwork.

Anthem College - Phoenix, Arizona 1999 - 08/2009 General Education/CNS/DDA Instructor Provided instructional development and implementation of General Education, Digi tal Design, and Information Technology courses. Areas of psychology taught inc lude: theory, developmental, social, industrial/organization, statistics, health , and addictions. Technical instruction included: Windows Client & Server Famil y, Networking Essentials, LAN/WAN/Wireless technologies, Adobe Creative Suite, M S Office, Project, Visio, System Analysis and Design, Project Management. Manage d classroom, taught classes and assessed students. Provided ongoing feedback t o students on their performance and informed peer instructors, management and st udent services on students' performance. Monitored and documented student progre ss and created report cards. Facilitated learning to diverse student population within multi-generations. Developed curricula achieving student retention rate of 95%. Classroom size of 10-30 students. AT&T - Phoenix, Arizona 1997 - 1999 Client Site Integrator Directed hardware and software installation of $500K-2M debit card systems at na tional colleges and universities. Managed and directed activities of the project group by developing project plans , objectives and criteria. Reviewed and ensured compliance with all specificati ons ensuring that timelines were adhered to and maintained communication with cl ients and vendors. Installed HP-UX 10.2 and provided training on basic Unix com mands, server duties and disaster recovery. Trained system administrators and m anagers on advanced duties including running multiple updates, real- time and ba tch processes, imports, system start-up/shutdown, poller process, reporting and troubleshooting OPTIM9000 systems. Advanced report analysis to identify system f ailures, security breaches, employee fraud and unauthorized accessing. Designed import process for each client. Imported data from RAIMA db_Vista databases to I nformix relational databases, exported tables to Excel, designed queries for rep orts and created ODBC connections between Access and Informix. Trained day-to-d ay operators, card-office personnel, system administrators and upper management on POS systems, use of X and Z reports, exception reports, and reconciliation of POS cash drawers. Trained management on the advanced POS reporting features and security readers, multiplexers and the reporting features for access at doors, elevators and parking lot gates. Performed troubleshooting of problems with HP9 000 servers, routers, hubs, external peripherals and cable media related to syst em. Provide data hard drive, tape and optical disk backup, disaster recovery, an d disk sanitation services. EDUCATION Capella University - Minneapolis, Minnesota PhD in Psychology. Concentration: Industrial/Organizational Anticipated Confirmation of Degree: December 2013 Xavier University - Cincinnati, Ohio M.Ed. in Human Resource Development Central Michigan University - Mount Pleasant, Michigan BS in Psychology, Minor in Business PROFESSIONAL AFFILIATIONS & LICENSURE APA (American Psychological Association) CompTIA A+/Network + ASTD (American Society for Training & Development) Microsoft SBS Specialist PMI (Professional Management Institute) Microsoft Certified Systems Administrato r SIOP (Society for Industrial/Organization Psychology) Microsoft Certified Traine r Who's Who Among American Teachers 2005 Award Recipient Adult Ed Certification -- AZ Dept. of Education IVP Level

1 Clearance -- AZ Dept. of Public Safety ADDITIONAL REFERENCES AVAILABLE UPON REQUEST