Liew B Metcalf 11236 Winery Dr Fontana, CA 92337 Mobile: 909-230-2363 lm11a4510@westpost.

net JOB OBJECTIVE Seeking a career in the retail /legal field where I can apply my education to my career in retail/legal study. SUMMARY OF QUAIFICATIONS Continuously demonstrated leadership in management and education. I am a fast le arner and eager to pursue a career in the retail/legal field. I am able to multi tasks and perform various office functions in a timely and effective. LANGUAGES Fluent in speaking, reading and writing Mandarin, Cantonese, Malaysian, Indonesi an, Hokkein, and Singaporean. Fluent in speaking average Arabic, Tamil (India) and Taiwaness. EDUCATION Inland Valley Law School, 1st year in law, 2011 Ashworth University, Criminal Justice Bachelor of Science, completion 2013 Platt College, Paralegal Associates of Art degree, 2009 Platt College, Paralegal Bachelor of Arts degree, 2010 Ashwood University, Bachelor of Arts degree in Business Administrative, 2009 Ashworth University, Crime Scene Investigator/Forensic Science diploma, 2009 Ashworth University, Paralegal Diploma, 2007 International Correspondence School, Medical Assistant diploma, 1997 COMPUTER SKILLS Competent in the use of Microsoft word, Internet, E-mail explorer, Microsoft Exc el, Spreadsheet, Power Point, Legal Solution and Westlaw. CERTIFICATE / AWARDS Certification in Immigration in Inland Valley Law School, 2010 Paralegal Certificate of Westlaw Proficiency, 2009 Notary Public Certificate, 2009 in San Bernardino County Rite Aid, Pharmacy Technician Certificate, 2007 Rite Aid Stores: Superior Customer Service Reward 2004, Raptar Team Player Rewar d 2007 Big Lots, Certificate of Excellence in Shrink Performance 2002 Big Lots: Employee of the Month August 1993, Golden Attitude April 1994, March 1 995, February 1996 PROFESSIONAL EXPERIENCE Store Assistant Manager from 2003 to 2010 RELEVENT EXPERIENCE a Oversee the daily activities of a retail store to ensure its smooth operation. a Oder merchandise and ensure it is set in the store according to merchandising plan-o-gram and is in good condition. a Oversee daily banking activities to ensure all daily deposits are taken to the bank and the appropriate amount of money is left in the store each evening. a Review profit and loss (P&L) and other financial reports to identify sales and expenses control opportunities. a Oversees control opportunities. a Oversee the prevention of shrinkage by enforcing corporate policies and proced ures.

a Asset with developing a budget for the store and monitor all activity against that budget throughout the fiscal year. a Ensure prompt service is given to all customers and handle customer. a Ensure all fire and safety rules and regulations set by the company and govern mental agencies. a Provide leadership and development for associate by communicating career oppor tunities, providing regular performance feedback, and demonstrating RAPTAR (Reco gnition, Appreciation, Praise, and Treat Associates Respectly) behavior. a Directly supervises store associates and carries out supervisory responsibilit y in accordance with Rite Aid Policies and applicable laws. a Responsibility includes interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving com plaint. a Oversee 14 front-end employees and 9 pharmacy employees. PROFESSIONAL EXPERIENCE Store Manager, Big Lots 1993 to 2003 REVELANT EXPERIENCE a Responsible for the operational performance of the department, including cashi ering, service desk, shrink, store paperwork and documentation, merchandise adja cencies presentation, signing ad set, special promotion, freight processing, and inventory control. a Responsible for the merchandising of the department. a Assists customers in the selection and purchase of merchandise. Assists custom ers with product information. a Responsible for in store implementation of the Big Lots credit card program, s upporting events and marketing centered on driving sales from this program. a Responsible for maintaining and updating price hold files created by the depar tment. a Responsible for inventory maintenance, including ordering upholstery and mattr ess merchandise, in effort to maximize sales and turns of inventory. a Responsible for perpetual counts (PIA) in keeping on hand counts accurate. a Responsible for third party delivery program at store level, assuring the prog ram is understood by customers and contracts are completed properly. a Must participate in controlling shrink and achieving store shrinks goals. a Maintaining positive associate relations with all associates within the organi zation and continuous communication with members of management. a Assists in training department and store personnel in furniture function, incl uding sales and customer service techniques. a Oversee 34 employees.