Randall D. Schmidt, PMP (703) 926-3977 rs11c407c@westpost.

net 46041 Bayswater Terrace Sterling, VA 20166 Leader in establishing, building and managing consulting practices. Managed and performed all aspects of the business from business development through deliver y, including: recruiting; staff management; building teaming relationships; deve loping differentiating win strategies and managing client relationships. Entrep reneurial leader experienced with start-ups (four) and major corporations. * Management Consultant * Solution Architect * Business Process Reengineer * Project/Program Manager * Relationship Manager * Financial Management IBM Business Consulting Services 1997 - present Associate Partner - Business Analytics and Optimization Practice 2008 - present * Lead development of the Enterprise Content Management service area focused on defense department, federal civilian and state and local government clients. Re cruit and manage staff, select and develop agreements with team mates. Manage p ursuit of a portfolio of programs ranging from $200,000 to $25M. Developed sign ificant business pipeline. Solutions address case management, order processing, regulatory compliance, shared services and include Cloud based capabilities. * Awarded $9M claims processing automation program with the Department of Vetera n's Affairs. * Led implementation of enterprise content management solution supporting US Air Force Financial Management's largest transformation in their history. Solution entailed consolidating field offices into a central model enabled by forms capt ure and automated workflow leading to a reduction of over 600 headcount. Led cr oss organizational and functional team spanning 15 to 20 FTEs and interfaced wit h all major commands; maintained Senior Executive Service level relationships. Role spanned 2006 - 2009 Associate Partner - Customer Relationship Management Practice / Public Sector 20 01 - 2008 * Managed sale and delivery of strategy engagements designed to help public sect or clients develop customer (constituent) centric approaches for providing more cost effective and optimized end user experiences. Effected transformation by p erforming end-to-end process analysis then applied range of ROI justified techno logies, including: eforms, multi-channel contact center, CRM COTS software. * Supported Navy in developing a strategy and roadmap for improving service leve l provided by specialists supporting maintenance of aircraft on carriers. Impro vement plans enabled by improved information management, search capabilities and process reengineering. * Awarded major business reengineering program with Kansas Department of Labor. Principal - Customer Relationship Management Practice / Telecom 1999 - 2001 * Focused on delivering billing systems, operational support system solutions, v oice recognition / text-to-speech and enhanced directory services to incumbent t elecommunications carriers as well as to competitive local exchange carriers and dot-com start-ups. * Relationship Manager for Nextel, Worldcom, UUNET and Bell Atlantic, maintainin g a portfolio of business including Web-based electronic billing, online order p rocessing, contact center consolidation and corporate wide Y2K mitigation. * Sold and managed delivery of solution for a dot-com startup with hosting and a pplication development of a Web-based secondary business-to-business marketplace for the distribution industry. * Supported commercial publishing client in transformation planning to adapt the ir business to exploit the Web. Principal - Systems Integration Practice / Commercial Sector 1997 - 1999

* Managed practice providing systems integration to utilities, media and telecom munications firms. * For Hughes Network Systems, conducted as-is review and to-be definition for bu siness operations centered on plans for a next-generation network upgrade. Scop e included order processing, service activation, billing and problem management. * Sold, and then managed delivery of project to help major US power utility in p lanning and integration of Information Technology assets (applications, hardware , networks) obtained via an acquisition. The operation spanned a distributed ne twork of power plants and met aggressive schedule called for in the acquisition to avoid multi-million dollar daily penalties for delays. * Sold, then led an engagement at Public Broadcast Service to assess current com plex business processes and then design improvements in a set of To-Be models an d associated key performance indicators. Scope addressed exchange of scheduling and traffic information between 95 independent entities in preparation for tran sition to Digital TV. Price Waterhouse Consulting LLP 1994 - 1997 Principal - Entertainment Media and Communications Practice 1996 - 1997 * Managed business development and delivery of consulting and systems integratio n services. * Developed, presented, and achieved executive agreement on new business venture to establish a revenue-generating call-switching center to support wireless cal ling-party-pays operations. Planned billing, electronic payments, operational su pport systems, interactive voice response, switching technologies, leveraging in ternet connectivity. * Concert Communications, IT Planning - Lead Consultant. Assessed strategic IT d irection and alignment with corporate goals and critical success factors. Formu lated an IT plan that helped CIO gain acceptance and buy-in from executive manag ement to justify plans and funding. * Confidential Telecommunications Company, Enterprise Resource Planning - Lead C onsultant/Engagement Manager. Defined appropriate project management office and supporting infrastructure, plan for India based team, reporting, and project tr acking standards for a corporate-wide ERP initiative driven by business acquisit ions and Sarbanes-Oxley Act compliance. Principal - Systems Integration 1994 - 1996 * British Telecom (BT), Integrated Field Service - Lead consultant/Engagement Ma nager. Evaluated information systems support, logistics support, and maintenanc e procedures to improve trading floor turret operations on Wall Street. Identif ied underlying trouble shooting and inventory processes and mapped them to produ ct requirements. Recommended architecture, products, high-level processes, and an application integration approach to improve performance. * TeleTV, Best Practices - Lead Consultant. Assessed performance and processes (product development, configuration management, change and problem management); designed and implemented new processes to leverage package features. Implemente d approved recommendations by integrating, configuring, customizing, and deployi ng packages. * Sallie Mae, Loan Servicing Automation - Integrated System Support Team Leader. Led an infrastructure team that supported integration effort spanning software distribution, automated inventory, system management, application monitoring, h elp desk setup and operations, and performance management for a distributed loan -processing system while managing integration of multiple support tools. Oracle Federal, Managing Consultant 1993-1994 Business Unit Manager, supported federal civilian agencies managing portfolio-of -services contracts including business process reengineering, data warehousing, custom integration, sunset product support, and major program pursuit with busin ess partners. Responsible for profit and loss center, exceeded business financi al targets. Accounts included: USDA, State and DOE.

Evernet Systems, Account Executive 1990 - 1993 Commission sales executive, sold and managed systems integration services using Interleaf Publishing, Sun Microsystems, Microsoft and Novell based business solu tions. Developed account plans, performed cold calls, hosted regional marketing presentations. Accounts included SAIC, USDA, VA. SRA International, Manager, Systems Integration 1988 - 1990 Third member of management team responsible for establishing systems integration business unit extending SRA's consulting business model. Designed and led prod uct development for an integrated workflow and document management application. Developed staffing plans, and budgets. Won SRA's initial SI bid with Office of Secretary of Defense - an IDIQ $20M deal - the largest win at SRA at the time. Sprint, Development Manager / Chief Architect / Software Engineer 1981 - 1988 Maintained and significantly enhanced the world's first email system (Telemail highly available distributed, multi-lingual, worldwide) provided as a service o n the first public data network. Developed information management portal and on -line applications, including: USA Today and American Medical Association. Resp onsible for CCITT standards compliance, automated telexes, automated fax, and di rect digital dialing. Planned development, managed budgets, negotiated contract s and recruited, mentored, and trained staff. Joined venture funded Telenet tha t was acquired by GTE then Sprint. BDM, Business Analyst / Software Engineer 1978 - 1981 For the U.S. Army, developed Monte Carlo and expected-value combat simulations f or eastern European theater using Soviet tactics-and-weapons-effectiveness data collected in laser light field exercises to determine tactical effectiveness of tanks and anti-tank missiles and value in development of a minefield sensor. Education / Certifications / Credentials DOD Secret Clearance Project Management Professional, PMI Member, Association for Information and Image Management Certified IBM Consultant Completed management, technology and sales training at IBM, Oracle, Price Waterh ouse and GTE B.S., Economics, College of Business, cum laude, Virginia Tech A.S., Business Administration, cum laude, Northern Virginia Community College Worked on M.S. Economics, Virginia Tech (completed all required coursework) Awards and Honors IBM Service Excellence Award, 2010 IBM, Manager of the Year, Chesapeake Territory, 1999. Evernet, Pro-Club for Leading Sales Performance, 1992. Sprint, Champion for X.400 Development Leadership, 1985.