Brad Crabtree 1296 Chapmans Retreat Dr. Spring Hill, TN 37174 (615) 708-8386 Brad2157@yahoo.

yahoo.com Objective To acquire a position as a technician where my skills and experience will be uti lized toward the benefit of the company. Profile Motivated and personable professional with 14 years of electronics/computer expe rience. Talent for quickly mastering new technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensi tive and confidential records. History of working under pressure in multiple env ironments. Summary of Strengths Designed and implemented various visual basic scripts to streamline work process es Achieved several customer service related awards over the course of the last 8+ years Completed several training courses including Office XP (IE 6.0, Outlook 2002, Fr ontPage 2002, Publisher 2002, Windows 2000, XP Home Edition, XP Professional and Me, Word 2002, Excel 2002, Access 2002, and PowerPoint 2002) Employment History AT&T COMMUNICATIONS Nashville, TN; Brentwood, TN Electronic Technician, 02/2001 to 09/2010 Responsibilities: Management and maintenance (Switch Translations) of Nortel DM S 100/200/250/500 and Lucent 5ESS telephone switches including building primary rate ISDN, basic rate ISDN, centrex/essx, E911 circuits, trunking circuits, and various other switch related functions. Maintained trunking for Northern Telec om, Lucent Technologies, Siemens, Ericsson, and Stromberg switch types. Accomplishments: Received perfect attendance awards for 8 years as well as recei ved numerous customer satisfaction awards. Created various visual basic scripts to streamline work processes. Completed courses in Principles of Digital Transmi ssion, Creating DMS Supernode Translations, Enhanced 911 Emergency Service Trans lations, Troubleshooting DMS Supernode Translations, DMS Supernode Common Channe l Signaling 7 Translations, DMS Supernode Meridian Digital Centrex Translations, DMS Supernode Primary Rate Interface Translations, DMS Supernode Advance Intell igent Network Translations and Operations, DMS Supernode Local Number Portabilit y Implementation, and Automatic Message Accounting-Billing Translations SUPERIOR AUTOMOTIVE GROUP Nashville, TN Mobile Installer, 07/1998 to 09/1999 NU-TECH SYSTEMS Nashville, TN Mobile Installer, 05/1996 to 07/1998 Education NASHVILLE STATE TECHNICAL INSTITUTE NASHVILLE, TN Electrical Engineering Studies, 1999 GPA: 3.0/4.0 (Achieved one year of studies towards an Electrical Engineering Associates degre e.) SPRINGFIELD HIGH SCHOOL SPRINGFIELD, TN Graduate Diploma , 1998 GPA: 3.3/4.0 (Achieved four years of electronics study during attendance.)