SUE ELLEN C. RUGGLES ________________________________________ 1103 Lexington Green Drive 713.805.4308 Missouri City, Texas 77459 sr111dca4@westpost.

net ________________________________________ Seasoned non-profit executive with comprehensive skills developed from building organizational infrastructure to guiding mature organizations thorough major gro wth. Respected visionary with the ability to manage organizational challenges. C onfident communicator and accomplished public speaker, adept at effectively enga ging employees, volunteers, governing/advisory boards, and constituents. PROFESSIONAL STRENGTHS Administration Operations Management Strategic Planning Fiscal Management Fundraising Grant Writing Board of Directors Relations Volunteer Recruitment / Management Committee Coordi nation Branding / Marketing Community Relations International Programs Contract Negotiation Public Speaking Team Building SELECTED ACHIEVEMENTS * Led the total operations of a retreat center offering group and individual opp ortunities for spiritual growth to people of all faiths. Supervised a staff of 16 in a 24/7 operating environment with 10,000 visitors annually. Managed a $1.2 million budget supporting operations of eight buildings on an eight acre proper ty with extensive gardens and a retail bookstore. Recruited and coordinated acti vities of a 250-person volunteer corps. Built solid relationships with 12-member Board of Directors. Revamped all marketing pieces. Facilitated founding leaders hip team's radical paradigm shift in leadership philosophy. RESULTS: Enabled shi ft in administrative leadership methodology, and built infrastructure to support continued operations with no negative impact on mission achievement. * Spearheaded upgrade of an outdated computer network. Researched appropriate h ardware and internet service options. Prepared and received grant funds for the unbudgeted expenses. Evaluated and updated system as technology continued to cha nge. RESULTS: Significant increase in administrative efficiency and capability. * Consolidated five unrelated donor databases into one powerful database. Wrote and received grants for employee training to improve use of existing database ma nagement software. Eliminated duplicate and outdated information. RESULTS: Deli vered greater personalized service to constituents and laid groundwork for onlin e giving and event registration. Streamlined communication and statistical repor ting. Decreased printing/mailing costs by 25%. * Re-launched a fledgling non-profit. Managed all aspects of an educational foun dation focused on inner city student engagement in science, space, and medicine. Developed branding and marketing tools. Established all operating infrastructur e, policies, and fundraising plans. Conceived, developed, and initiated a grant award program to fund field trips. Devised online grant application and presente d program information to school principals. Made presentations to community par tners to solicit donations. RESULTS: Established a solid, ongoing program to enc ourage student interest in critical science-focused areas of study. * Drove the expansion of a non-profit organization providing free reconstructive surgery to indigent children worldwide as well as post-graduate education to ho st country healthcare professionals. Developed Board of Directors from eight mem bers to 20. Led website development to enhance organizational awareness. Co-prod uced web-based documentaries, featuring streaming video of surgeries, interviews , and before/after surgery photos. Created volunteer mission coordinator manual to ensure consistent training and quality control. Wrote and implemented medical protocols with medical advisory Board input. Coordinated activities and logisti cal support of 15 - 45 person volunteer teams on international missions. RESULTS

: Increased annual revenue from $100,000 to $1 million over taining a 17% operating overhead. Expanded mission services in two countries to 12 annually in 12 countries, increasing en receiving free surgery from 70 per year to 540. Two web elected as "Hot Site of the Day" by USA Today.

six years while main from three per year the number of childr documentaries were s

PROFESSIONAL EXPERIENCE CENACLE RETREAT HOUSE, Houston, TX 2002 - Present Executive Director SYLVAN RODRIGUEZ EDUCATIONAL FOUNDATION, Houston, TX 2001 - 2002 Executive Director OPERATION RAINBOW, INC., Stafford, TX 1993 - 2001 Executive Director PLASTIC SURGERY SPECIALISTS, PA, Sugar Land, TX 1988 - 1993 Administrator FACIAL PLASTIC SURGERY ASSOCIATES, Houston, TX 1984 - 1987 Patient Relations and Marketing Coordinator UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER, Houston, Texas 1978 - 1982 Supervisor, Audiology Service, Department of Otolaryngology/Head & Neck Surgery EDUCATION and TRAINING Master of Science, Audiology, Baylor College of Medicine, Houston, TX Full Scholastic Scholarship Bachelor of Science, Cum Laude, Speech and Hearing Sciences, University of Texas , Austin, TX Planned Giving and Capital Campaigns; Social Networking and Major Gift Campaigns , Religious of Our Lady of the Cenacle, North American Province Non-Profit Keys to Success, University of Houston Power Tools for Non-Profits, University of Houston INDUSTRY and COMMUNITY LEADERSHIP President, Catholic Retreat Centers of Texas Member, Board of Directors, New Media for Non Profits, Des Moines, Iowa Invited participant, Trade Mission to Mexico, Greater Houston Partnership Former Member, School Improvement Committee, Sylvan Rodriguez Elementary School, Houston, Texas Former President, Plastic Surgery Administrative Association, Chicago, Illinois Producer, International Symposium: Team Approach to Care of a Child with Cleft L ip and Palate Disorders, Hospital Del Nino "Rodolfo Nieto Padron", Villahermosa, Tabasco, Mexico Special Invited Guest, Annual Reunion - States of the Gulf of Mexico Health and Environment Round Table, Villahermosa, Tabasco, Mexico