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JOAN M. BUCK, CMP, CMM 6180 Millbridge Ave, Castle Rock, CO 80104 * Phone (719) 337-4440 * jb1200018@we stpost.

net www.joanmbuck.com RESUME Business Development / Cost Control / Crisis Management / CRM / Negotiations & C ontract Management / Executive Support Industry recognized professional with extensive experience in building and leadi ng organizations from startup to profitability. Created strong strategic allianc es, retained key clients and closed millions in corporate business. Achieved sig nificant cost savings by identifying alternatives and implementing highly effect ive solutions. Strategically focused with a passion for success. A strong leader known as a motivating individual with highly developed analytica l skills and the ability to provide creative solutions to business challenges. R ecognized as a problem solver adept at customer care as well as a hands-on manag er ensuring companies and projects run effectively. Additionally, solid team lea der with exceptional interpersonal and presentation skills. PROFESSIONAL DEVELOPMENT Certification, Global Meetings Management from Meeting Professionals Internation al. Certification, Certified Meeting Professional from Convention Industry Counc il. National Academy for Paralegal Studies Certification in Tort, Estate and Con tract Law. CAREER HISTORY & ACHIEVEMENTS THE TIMBERS HOTEL Group Sales & Marketing Manager, January to July 2010, Created standardized Prop osals, Contracts, and RFP responses. Gained new business in Government & Corpora te Sectors. Created e-Marketing plans to include affiliate marketing, Constant C ontact, and strategic online ad placement. Rewrote web content with moderate sit e redesign. Implemented use of Wide Area Work Force (WAWF) for electronic billin g of government contracts. Trained employees on OPERA Property Management & Rese rvations System. Revenue Management through Synxis and OPERA. * Last Minute Meetings - Closed new business in less than 24 hours from lead to close to check-in. 120 guests, including 30 children for which private childcare services were secured and on-property day care designed, set and executed. Atte ndee satisfaction overall rating of 4.42 out of possible 5. * Website Content Update - Rewrote entire website content to drive more business to the site and hotel. Included slight redesign, administrator editing capabili ties, and optimization. Increased on-line reservations exponentially. * Closed approximately $350,000 in new business in 5 months. Goal was $500k for year. On target for goal, position was eliminated in July due to company financi al situation. The Timbers is now in foreclosure. EMEETINGEXPERTS, LLC Principal, Professional Meeting Manager, Small Business Owner, Software Co-desig ner, eMeeting Experts, 2002 to 2010. Managed small business operations and lead onsite teams for meetings and events with consultative sales averaging $500K for meeting planning consulting services. Managed contract negotiations, media prod uction, speakers and entertainment. Performed site selection and on-site meeting management, including rooms, food, conference space, billing and reconciliation . Provided training and support for proprietary software, ePlanner. Promoted pot ential hotel sites to clients effectively selling hundreds of properties. * Placed hotel two-week long buyout meeting at Hyatt Regency Jersey City in hote l's first months of opening for Germany based Pharmaceutical Company's launch in to the United States. Overcame power supply, rooms storage, and other logistical on-site issues for a successful meeting netting hotel revenue in excess of $800

K * Successfully promoted hotel sites to clients effectively selling hundreds of p roperties, averaging $500 to $1M hotel revenue per meeting. * Saved meetings affected by 9/11 and Hurricane Rita. eMeeting Experts evaluated alternatives in location and dates. Made determination that location could rema in the same if the dates were delayed one week. Attendees embraced the changes a nd the meetings were successful, earning recognition and a speaker engagement. H ave never enforced a Force Majeure clause. * Exceeded expectations and established 4.6 satisfactions rating out of 5 for te am. As leader for eMeeting Experts, coordinated all efforts for each department to ensure that there were no conflicting messages and that the overall meeting g oal was met. Served as main point of contact for all attendees and was effective at managing multiple scenarios to a mutually satisfactory end for all. * Co-Designed Software Product including QA, Technical Help Files, Training, Sal es, and Support for ePlanner Meetings Management Software product to worldwide c ustomers. INTERNATIONAL CONFERENCE RESORTS (1993 - 2002) - Note: Performed as Executive As sistant to VP of Marketing during entire tenure, in addition to the listed roles . Sales & Operations Manager, International Conference Resorts, 2000 to 2002. Prom oted to manage sales for dedicated Conference Resort Properties across the US th at provided full service meeting management services and sales. Led 35 employee s and $4M in budgets. Created proposals, performed contract negotiations and gen erated add on sales. Developed and delivered sales presentations. Increased Meet ing Planning sales from $33k to $1M in one year. * 9/11 - A Technology Information company was under contract for a meeting in Oc tober 2001 for approximately 700 attendees to be held in San Francisco. When 9/1 1 occurred, the client wanted to cancel the meeting. They were already behind sa les in their attendance goal and believed that they should cut their losses and walk away. Attendees to this conference paid a fee to attend. I immediately ran all the numbers for various scenarios from full cancellation to modified agenda to full conference. Additionally, I recommended an aggressive telemarketing plan to increase attendance. I felt strongly that this was an opportunity for my cli ent to present positive action in the face of adversity for their customers. Re sult: The client agreed to the proposed plans and the conference was executed fu lly, on schedule, and in budget. Final attendance was at approximately 80% of or iginal goal, which was sufficient to stay in budget. * Designed templates for office and sales process (RFPs, Contracts, Bids) saving 20% in manpower costs. ICR needed more efficient office systems and documents. Created reusable templates, including detailed Excel spreadsheets for budgets, s ite selection information and evaluation analysis. Created all sales presentatio ns in PowerPoint as well as PowerPoint presentations for internal staff meetings . Media Buyer, International Conference Resorts, 1998 to 2000. Promoted to media b uyer, managing $4M advertising budget for seven conference resort properties. Re sponsibilities included ad design, copy, layout, proofing, placement schedules a nd contract negotiations. * Successful contract negotiation for ad placement in major industry publication s to include premium placement and additional runs at no additional charges, sav ing approximately 15%. Office Manager & Executive Assistant, International Conference Resorts, 1992 to 1998. Full assistant duties to VP of Marketing including travel, schedule manage ment, marketing and business plan development, expense & budget management, poli cy development, implementation, and enforcement, employee relations to include a pplicant testing procedures, interviews, hiring, training, employee development, and disciplinary action. As representative for the VP, performed document creat

ion, contract negotiations, vendor liaison, front-line key point of contact. In the capacity of Office Administrator, led office operations, including purchasin g, inventory, telecom requirements, equipment management, vendor relations and e mployee development. Performed contract negotiations, creation, review, and exec ution. Created work flow processes, database management, e-document management. Performed cash flow reporting, job costing, incentive programs design & implemen tation. * Facilitated office relocation without disruption to daily operations and at 25 % reduction in lease rate. Researched potential sites, negotiated lease rate alo ng with terms and conditions, organized telecommunications & data installations, arranged man-power for physical move of materials & furniture, oversaw entire o peration through completion working for 30 hours straight. * Created documentation to prepare property for sale. ICR had a property listed for sale. Potential buyer's lawyer needed information immediately on sales histo ry, backlog, cancellations, and reasons for lost business. Directed database man ager to create a custom report from the database to include the pertinent inform ation. Delivered report on time, facilitating sale negotiations. INSURANCE EXPERIENCE Progressive, American Family & State Farm Insurance Companies - Agency Secretary & Assistant, P&C, Claims, Underwriting - 4 years INSIDE SALES Abex Industries - Inside sales rep for heavy duty and bus brake linings. Clients included Greyhound, Peterbuilt, Great Dane, New York City Transit, Dallas Area Rapid Transit and Universal Coach among others. Developed one account from $1M a nnual sales to $4.4M. Created sales strategies with company president and met or exceeded all goals. 2 years.

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