MARIAN MAOG 2274 Foxhill Dr. Martinez, CA 94553 925-323-2565 * mm120d042@westpost.

net Planning, Program Management, Document Control and Customer Service in a manufac turing environment Experienced in utilization of effective resources and process improvement Results, detail and people oriented; excellent communication skills; strong lead ership Proficient in MS Office - Word, Excel, PowerPoint; ERP: Fourth Shift; BW, SAP PROFESSIONAL EXPERIENCE SMART Modular Technologies - Newark, CA Customer Service Associate IV July 2009-June 2010 Manage the accounts of multiple major clients (CMs) in support of the outside sa les team Materials planning Administer and coordinate supply-commit process Manage and control proper bookings of customer orders * Developed a communication strategy with customers which resulted in a more eff icient reporting of order status, reduced e-mail congestion and ensured customer satisfaction. * Expanded customer relationships through effective management of account perfor mance. * Increased efficiency by coordinating implementation of automated tracking repo rt of shipments to customers. * Improved management of RMA activities which reduced shipping costs. * Identified and made recommendations for process improvement Program Manager I July 2007-July 2009 Overall program responsibility to the customer, ensuring activities are carried out in accordance with established specifications, schedules and budgets. Manage shipments, pricing, inventory and account receivable issues Process inventory revaluation / miscellaneous claims Provide guidance to management on significant operational and financial issues Management of Memory modules and Compact Flash kitting activities * Coordinated periodic pricing reviews which minimized invoicing issues. * Successfully supported unforecasted orders through efficient coordination with a cross functional team. * Coordinated and developed process to minimize manual transactions of order pro cessing. * Achieved 99% delivery performance through effective leadership * Increased employee efficiency through effective evaluation of performance an d continuous improvement meetings

Planner / Scheduler 2001- 2006 Maintain production schedules, priorities and backlog Monitor finished goods levels Plan and release work orders to production; review production deadlines Create Engineering Change Orders and Production Deviation as required Maintain and manage inventory levels of materials for necessary adjustment BOM and AVL maintenance / update * Managed order fulfillment and supply chain positioning for key memory supply p

rogram, maintaining 98% on time delivery over a 15-month period. * Project managed JIT supply chain initiatives that reduced inventory hold times by 15% * Improved inventory allocation by 20% over a measured 6-month period. * Provided essential measures for reducing scrap activities Document Control 1997- 2001 Assist in the execution of Document Control process Ensure Quality Management Systems is accurate and updated Create, review, and control product data (bill of materials, AVL, engineering fi les, drawing log, new product launch) Evaluate review and process Engineering Change Orders, deviations and approval r outings * Effectively managed Changed Control Board (CCB) meetings that resulted in time ly completion of Engineering Change Orders. * Played a key role in the success of quality audits as a member of the ISO 9001 internal auditing team. EDUCATION Bachelor of Science in Education - Major in English - Philippine Normal Universi ty, Manila, Philippines Training Certificate - Diversity for Supervisors, Discipline and Discharge Certified National Professional in Customer Service Medical Coding Certifcate