Cheryl E.

Richards, RN 1818 N 110th AVE CIR Omaha, NE 68154 (402) 598-4330 ________________________________________________________________________ Education: Registered Nurse Methodist College of Nursing, June 1977 720 N 87th St. Omaha, NE 68114 Certification: CPR & AED (current) CCM Nursing Case Management Certification (pending) Objective: To provide/contribute to an infrastructure that will facilitate welln ess, provide positive outcomes, consumer satisfaction, and meet organizational p erformance goals. Work Experience: VA Nebraska-Western Iowa Health Care System, 4101 Woolworth Ave, Omaha, NE, 6810 5, December 2002-present: Mental Health Intensive Case Manager, streamlining individual patient care/supp ort for community based veterans. Objectives to include but not be limited to: disease management; patient advocacy, interdisciplinary team collaboration/conti nuity of care, discharge planning, community support, and referrals. Benefits: i mproving patient outcomes and satisfaction, as well as ongoing organizational co st savings. Methodist Hospital/Health Touch One, 8303 Dodge St., Omaha, NE, 68114, September 1998-January 2005: Part-time telephone triage nurse @ full service outreach center to include disea se management, hospital services, medical phone surveys, program registration, physician referral, class registration, clinical outreach and enrollment. Bene fits: patient education based on evidenced based practice guidelines to provide community wellness support, with a undetermined broad spectrum of probable cost savings, and consumer satisfaction determined by follow up telephone surveys. Midlands Choice, 8420 W Dodge St., Omaha, NE, 68114, January 1996-December 2002 Quality Improvement (QI) Audit Specialist. Independently developed and implemen ted a quality improvement program for a regional preferred provider organization . Obligations included the development of objective, differentiated, and compre hensive criteria to address the impact on consumer general quality of care. With the intent to provide service quality, risk management, and healthcare effectiv eness. Benefits: ensuring high standards of quality of care to the consumer, c onsumer satisfaction, and organizational cost savings. HMO Nebraska, Inc./Blue Cross Blue Shield of Nebraska, 721 Mercy Rd. Omaha, NE, 68124, October 1993-December 1995 QI audit specialist ensuring providers met established membership standards. Ben efits: supporting and improving consumer quality of care, customer satisfaction, and organizational cost savings. Methodist Hospital, 8303 Dodge St., Omaha, NE, 68114, June 1977-1979, September 1981-October 1993 Experience with general medical/surgical/cardiovascular/pulmonary units, home he althcare, and hospice.

Professional Organizations: American Nurses Association (ANA) Nebraska Nurses Association (NNA)