Patricia A.

Koepp 501 Calgaroo Place, Arlington, TX 76002 Cell: (817) 528-3367 E-Mail: Management Position Retail / Wholesale 15 years' experience in retail/wholesale management position. Inside and outside sales and distribution experience. Budgeting. Profit and loss responsibility. Purchasing. Developed merchandising schematics and sales promotions. Customer se rvice. Inventory/ asset management. Account payables and receivables. Employee s election, training and supervision. Business Experience 1999- 2010 XPEDX PAPER, Ft. Worth, Dallas, Texas Division of International Papers, Chicago, Illinois

2002- 2010 Store Manager Responsible for meeting sales goals and providing excellent customer service for $2 million stand alone retail/wholesale store. Effectively supervised up to seve n employees, resulting in very low turnover and productive and motivated attitud es. Enjoyed excellent relationship with several vendors, leading to increased sa les and in-depth product training. Accountable for negotiating and upholding con tract terms with customers and vendors * Successfully met business plan objectives; maintained inventory budget, reduc ed aged inventory below goal * Achieved 100% internal operations audit * Received multiple 100% mystery shops and yearly safety awards * Initiated and implemented delivery plan leading to a 25% decrease in cost. * Received award for top "turn around" store by increasing profit dollars by $3 0K * Significant in implementing computer program upgrades and changes * Lead operations manager for store inventories in region; assisted in opening and managing new stores nationally 2001- 2002 Key Account Specialist- On site Heritage Press, a Wallace Company Served as liaison between Xpedx Paper and major $1.5 million account. Worked dir ectly with General Manager of company to assist in meeting their customers' expe ctations. * Accountable for managing, interpreting and applying negotiated contract terms * Sourced products and placed mill orders * Responsible for meeting production schedules * Processed, priced and followed up on orders * Confirmed product availability * Ensured timely deliveries Patricia Koepp - 2 1999- 2001 Customer Service Representative Answered customer and sales representatives calls in a timely, polite and profes sional manner. * Entered, priced and followed up on orders * Ensured deliveries were made on time * Advised customers of product availability * Worked with a high degree of accuracy * Maintained excellent customer service and satisfaction

Education and Training Tarrant County College, Arlington, Texas- 2years Leadership and Management Training Seminars Product knowledge seminars Safety Training Profit Wise Anti-trust Laws