Susan L. Luckey, M.A. 309 West Main, Rochester, IL 62563 sluckey@cusd16.k12.il.us or sl122cb90@westpost.

net * 217-414-0962 Leadership | Communication | Management | Community Development and Relationship Building/Crisis Counseling OBJECTIVE: Seeking a position that utilizes my education and experience to help individuals empower their lives. QUALIFICATIONS SUMMARY * Many years experience counseling, case management and set in motion for individuals to overcome the negativity in their life and give them the opportunity to bring positive change that will improve their life. * Experience working with domestic violent victims and their children, sexual assault victims, homeless individuals, abused children, ex-convicts wanting to change for the better and teenagers who need a mentor in their life to show them how to behave and show them that people do care and give them resources to reach their goals. * Innovative team leader and motivator with strong management skills, along with more than 5 years supervisory experience within team-oriented style of management that promotes the team's personal development and productivity. * Strong communicator who interacts respectfully and effectively with individuals across the spectrum of social and economic backgrounds and cultures, professional, innovative, and responsive to community's needs. * Tremendous amount of knowledge of all other non profits who offer help that my clients may need * Years of experience being on-call 24/7 EDUCATION: 1998 - 2002 University of Illinois at Springfield Bachelor's in Criminal Justic e 2002 - 2005 University Of Illinois Springfield Masters in Advocacy . SUMMARY * Exceptional customer service skills * Great Case Management Skills * Excellent victim advocacy skills and experience * Grant Writing skills and experience * Excellent crisis counseling skills * Ability and experience with general office skills * Excellent relationships with all levels of employees and clients * Exceptional written and verbal communication skills * Flexibility, good judgment and attention to detail * Excellent skills with computers and software LEADERSHIP SKILLS * Program Manager Experience * Proficiency with training, scheduling and managing employees & volunteers * Able to multi-task and be in fast paced environment

EMPLOYMENT

New Berlin School District-Administrative Assistant 08/10 to Present Responsible for all activity that takes place in the New Berlin High School. Re sponsible for all the financial activity for all the extracurricular activities plus paying bills for the regular High School Funds. Responsible for dealing wi th all students, parents, teachers, and all outside inquiries. Accountable for balancing the banking statements and credit card statements. Counsel students w ho need to talk usually in a crisis. Answer all phone lines, data input, make d eposits and other regular office duties. Tower of Refugee 6/09 to 10/09 Volunteer Designed, Implemented and taught Life Skills Curriculum to ex-offenders who had just been released from prison. Responsible for making sure these clients were s taying on track with their drug intervention programs and making sure they were reaching their goals that the individual had set out for themselves. Two times a week- the curriculum included basic hygiene, dressing for success, how to reac h self-confidence talk , talking about keeping their behavior on the straight an d narrow, how to get jobs, resumes and practicing for interviews. (Accepted this temporary assignment for experience.) Abundant Faith Ministry, Case Manager 4/09 - 06/09 Laid off-Lost grant -Advocate--advocated for women in the transition program and the permanent housi ng program -made sure clients were on track with all their requirements to remai n in their in their drug intervention programs. I was responsible for the case m anagement of my clients and their children. Prairie Center Against Sexual Assault Part-time /Full-time 04/05 to 12/08 Advocated for sexual assault victims (children and adults) in the health care sy stem and helped them through the legal system, Responsible for all data input and case managing on all victims. R ecruited, trained and supervised volunteers. Taught a class at UIS which coincid ed with the 40 hour training for employees/volunteers? Empowerment was the main goal for the clients to achieve. Experience with crisis counseling. Big Brother/Big Sister of Christian County 11/ 06 to 08/07 Christian County Program Manager- exceptional customer service, community outrea ch, case management, responsible for doubling the total for all fundraisers and all Big/Little matches. Other responsibilities were office procedures, banking, phones, walk-ins, recruiting and training volunteers. -Laid Off (New Executiv e Director Closed Office) Big Brothers/Big Sisters of IL Capital Region 03/05 to 11/06 Corporate Mentoring Coordinator-Responsible for all the lunch time mentoring pro grams in the schools and oversaw 4 afterschool mentoring programs-designed brochures for each program . Case management for all matches.-Promoted to Program Manager of Christian Coun ty Big Brother Big Sister- Promoted State Journal Register 09/ 91 to 03/05 Graphic Artist-designed advertisements and other printed material for clients to be placed in the State Journal Register. Designed flyers and brochures and othe r miscellaneous material-Resigned from position once I received my masters and w as offered a position in my field PART-TME Sangamon County Child Advocacy Center - CASA-Court Appointed Specialized Advocat e- Appointed to cases where I visited the child(s) in foster care with the foste

r parents and also went to visits with the biological parents when they visited with the child(s). My reports were sent to the judge explaining and concern, fro m either side, reaction of the children from either side, their behavior with th eir biological parents and after 6 months to 18 months depending on the case dec iding if the parent's rights should be terminated or if the same schedule should remain. Sojourn Shelter and Services: Primary Advocate for domestic violent victims and their children. Responsible for many hours of crisis counseling either in perso n or on the phone. Helped clients with resumes and ideas where to apply for job s. Made sure no drug or alcohol was being used. Group sessions with clients tal king about what they have been through and how they are going to reach their goa ls. Design safety plans for all clients whether live in or walk ins. Accountab le for hotline calls and counseling over the phone. AWARD * Won "Volunteer of the Year" at Prairie Center Against Sexual Assault in 2006. REFERENCES Carissa Brownback Big Brother Big Sister 753-1216 Sandy Good Production Manager at SJR 788-1384 Monica James Office Manager -Tower of Refugee 553-0540 Angie Marr New Berlin Schools 341-1997