JOB POSITION CUSTOMER SERVICE * OFFICE MANAGEMENT * ACCOUNT MANAGEMENT * CUSTOMER RELATIONS * BUSINESS DEVELOPMENT * PROBLEM SOLVING * RISK

MANAGEMENT Enthusiastic and talented professional encompassing more than 20 years of experi ence in business-to-business sales, banking, account management, and customer se rvice along with 4 years of real estate experience. Decisive and results-oriente d with outstanding negotiation and crisis management skills. Proven forecasting skills, and analytical talent to cultivate strategic relationships, and competen cy to increase customer base. Persistent in achieving goals that lead to profess ional success while building corporate value. Computer Literate with Windows, Ma c, Lotus Notes, Outlook, CRM and can pick up on new programs very quickly. Overa ll responsibility include management of Tellers and Customer Service staff of a branch. Responsibilities will include providing sales leadership to ensure franc hise growth,coaching staff to achieve appropriate service levels, and responding to complex customer inquiries. PROFESSIONAL EXPERIENCE CUSTOMER SERVICE, SALES, AND ACCOUNT MANAGEMENT * Worked collaboratively with consumers, including both major and small business clients in providing high level of service. * Performed outbound sales calls to develop new business. * Handled all major business accounts. * Carried out heavy outbound calls to all business-to-business sales. * Applied sales and marketing expertise in selling office supplies, promotional items, custom printing, and office furnishings. * Managed and coached between 5 to 8 employees to help them achieve advancement. BANKING AND OPERATIONS * Studied and reviewed business customer's banking methodologies to determine ar eas for improvement. * Developed and imposed risk management policies associated with all paperwork t o adhere with audit and regulatory requirements. * Processed all customers' transactions as well as informed customers about diff erent products and services. * Meeting account goals per month in which some months I have exceeded these goa ls * Payroll services and Merchant services which were exceeded per month. * The business accounts maintained by me were from the single business owner to a corporation in which had between 50 and 100 employees. * My position entailed bringing in new business and maintaining the current cust omers and to deepen the relationships and working as an alliance with the branch managers. ADMINISTRATIVE SUPPORT * Assisted personal bankers in line with business products, account opening proc ess and compliance procedures. * Provided assistance to new sales executives in utilizing selling techniques an d in computer training. MAJOR ACCOMPLISHMENTS * Successfully increased customer retention rate through intensifying customers experience and expanding personal relationship with clientele. * Productively met and surpassed goals, * Significantly maximized sales and revenue from new and existing business EMPLOYMENT HISTORY Bridge Brokers - Business Broker- Bohemia NY 2009-Present

BUSINESS BANKER |ASSISTANT VICE PRESIDENT JP MORGAN CHASE -BABYLON, NY BUSINESS BANKER HSBC- RONKONKOMA NY 2007-2009 2005-2007 BUSINESS SPECIALIST II FLEET/BANK OF AMERICA -PATCHOGUE, NY 2002-2005 ACCOUNT EXECUTIVE LONG ISLAND OFFICE SUPPLY -BOHEMIA, NY 1995-2002 EDUCATION CERTIFICATION IN VETERINARY ASSISTANT PROGRAM, BOCES (BOARD OF COOPERATIVE EDUCA TIONAL SERVICES) TRADE SCHOOL, EAST PATCHOGUE, NY CREDENTIALS Advanced Business Credit Training Certified, 2007 Business Credit Training Certified, 2001 Notary Public