~ QUALIFICATIONS SUMMARY ~ Driven, versatile, and detail-oriented professional with extensive experience in technical sales and sales management,

account management, solution selling, cha nnel development, and training management; equipped with proven ability to incre ase market share, outperform competition, and maximize profitability while provi ding exceptional customer service and follow-through. Demonstrate outstanding de cision-making, planning, and time management skills, with proven ability to esta blish and maintain positive working relationships with client and staff from all cultures and backgrounds. X Successful at developing and implementing strategies to expand business scope and increase market penetration while maintaining profit margin X Consistent in exceeding client expectations for service by providing high-qual ity service and maintaining professional, ethical standards X Accustomed to managing, maintaining, and nurturing positive business relations hips with clients from all levels to ensure profitability and customer satisfact ion X Proficient in utilizing Microsoft Office Suite, SalesForce.com, SalesLogix, an d ACT KEY STRENGTHS R General and Account Management R Business Development & Customer Service R Organizational and Time Management R Interpersonal and Communication Skills R Strategic Planning and Development R Revenue, Market Share, and Profit Improv ement PROFESSIONAL EXPERIENCE TW TELECOM, Tampa, FL ACCOUNT EXECUTIVE II (FIELD SALES) Q 2008-PRESENT q Direct the execution of tw telecoms brand image / value proposition to C-Level clients q Utilize business development and management expertise in generating net new bu siness q Skillfully manage the selling of WAN (MPLS), Large Transport, Internet, and Vo ice Solutions q Productively manage the entire sales cycle, from prospecting / lead generation to project management, to ensure profitability and market share increase Key Accomplishments: X Built 100% organic account base to produce + $1,000,000 a year in reoccurring revenue X Develop enduring relationships with 3rd party IT consultants, property manager & industry peers CA (COMPUTER ASSOCIATES), Tampa, FL SALES EXECUTIVE Q 2006-2008 q Oversaw CAs Threat Management practice within the states of New Jersey, Ohio, and Pennsylvania q Strengthened and developed Large Enterprise to SMB accounts both direct and th rough alternate channels q Gained exceptional skills and experience in handling large enterprise account; functioned as primary point of contact of numerous high profile clients such as Toys R Us, University of Pittsburgh Medical Center UPMC, CIT Group, and Macys r egarding threat security q Established and cultivated positive customer relationships with CIOs, CISOs, I T directors, IT managers, and network administrators

q Performed various duties, such as monthly forecasting, quarterly business anal ysis, and partner development q Served as key point of contact of customers regarding proof of concepts, produ ct demonstrations, and technical conference calls q Managed the entire sales and marketing procedures Key Accomplishments: X Effectively utilized sales and marketing expertise, which resulted in net new business sales increase through selling additional technology X Top performer and ranked as #1 Sales Representative of the team in FY 2008 X Commended for effectively utilizing and developing channel partners X Successfully developed business pipeline (four times) X Directed the tracking and development of new business within various business industries such as healthcare, federal government, state and local government, and K12

SALES EXECUTIVE GENERALIST Q 2005-2006 q Managed the top 40 local enterprise accounts within a fast-paced sales team en vironment in collaboration with sales management, direct sales, pre-sales, deliv ery managers and channel partners q Business development of CAs entire suite of enterprise products; infrastructur e management, enterprise security, threat management, backup and recovery / stor age, and service management portfolio of products q Identified customers compliance initiatives such as Sarbanes Oxley & HIPAA and linked the initiative to a CA solution Key Accomplishment: X Commended for efficient performance and received the Winners Circle Award in 2 006 X Won Q3 & Q4 Net New Business Promo X Key Win Synovus Bank SALES EXECUTIVE Q 2004-2005 q Oversaw the sales and marketing of CAs Unicenter suite of products which inclu ded infrastructure management, desktop management, service desk, and service man agement along with network and systems management, database management, and job scheduling q Assumed full responsibility for new account prospecting Key Accomplishment: X Collaborated with field sales throughout the entire sales cycle X Established and maintained positive working relationships with staff and clien ts to ensure quality serviced and customer satisfaction REPTRON ELECTRONICS, Tampa, FL SALES | PROGRAM TRAINING MANAGER Q 1999-2004 q Responsible for dual management of 5 sales manager, 4 product mangers, 40 sale s inside sales reps q Developed technical sales training program o Wrote curriculum, presented content, managed training team q Took leadership of monthly / quarterly forecasting, hiring, coaching, training , and directing sales team strategy q Led the development of curriculum as well as presented effective training meth odologies q Provided continuous sales, products, and system training

Key Accomplishments: X Reduced new hire learning curve by 75% X Planned and streamlined the technical sales training program X Facilitated the planning and implementation of a three-week technical sales ne w hire training program X Commended for exceptional sales and management performance; promoted from fiel d sales to sales manager, and from sales manager to program training manager EARLIER EXPERIENCE REPTRON ELECTRONICS, TAMPA, FL SALES MANAGER Q 1996-1999 FIELD SALES Q 1994-1996 AJS POWER SOURCE (MANUFACTURES REP POWER SUPPLY), Land-O-Lakes, FL SALES ENGINEERQ 1992-1994 UNITED STATES MARINE CORPS, Jacksonville, NC CORPORAL E4 Q 1984-1987 Veteran of Libyan Conflict 1986 EDUCATION BACHELOR OF SCIENCE IN MANAGEMENT UNIVERSITY OF PHOENIX Q Tampa, FL: 2007 ASSOCIATE OF ARTS IN ELECTRONICS TECHNOLOGY TAMPA TECHNICAL INSTITUTE Q Tampa, FL: 1989 VARIOUS SALES & TRAINING MANAGEMENT COURSES AFFILIATION Tampa Bay Technology Forum Tampa Bay Business Journal als

USMC IT Profession