Joann Rushford - Gowett ________________________________________ 9 Macomb Street * Plattsburgh, NY 12901 (518) 593-0959 * jr125a7c0@westpost.

net Solutions-focused leader with Master's Certificate Degree in Human Resources Man agement and specializing in high-volume Operations Management, Team Building, Po licy / Procedure Development, Benefits Administration, Budget Control, and Regul atory Compliance eager to contribute 15 years of experience toward optimizing an employer's success. ________________________________________PROFILE OF QUALIFICATIONS *Top performer who makes decisions to reflect positively on business efficiency, corporate well-being, and staff satisfaction, along with providing quality recr uitment that encourages diversity, low turnover rates, and high levels of compan y loyalty. *Integral leader who excels at HR policy / procedure development, training progr amming, and benefits administration. *Excellent communicator who plans, prioritizes, and manages tasks to optimize wo rkflow and enhance staff productivity. *Ambitious self-starter who fosters a cooperative working environment by conduct ing group meetings and individual reviews designed to facilitate valuable team b uilding, improve communication measures, and encourage useful staff feedback. ________________________________________ KEY AREAS OF EXPERTISE Employee Relations Operations Management Financial Management Regulatory Complia nce Team / Morale Building Staff Benefits Administration Business Communications Str ategic Analysis / Planning Training / Development Policy / Procedure Development Supply Chain Management Ma jor Contract Negotiations ________________________________________ CAREER HIGHLIGHTS *Successfully analyzed budget overage and developed control programs to lower co sts by 25%, along with proficiently preparing yearly budgets for non- and for-pr ofit organizations to include reporting detailed activities to Boards of Directo rs. *Increased revenues 40% within 1st year of tenure by strategically planning and implementing innovative marketing campaigns. *Administered a $2-million budget as HR / Operations Manager, and negotiated maj or contracts with Fortune 500 companies. *Improved profits by 25% within a company's large-scale commercial division by p erforming proactive trends analysis. *Collected $250,000+ within 1 year by developing and implementing new industry s oftware. ________________________________________ PROFESSIONAL SYNOPSIS *Applied dynamic leadership talents toward developing and implementing comprehen sive HR processes, policies, and procedures, including drafting an employee manu al and marketing campaign for "I Love NY"-Gateway Information Center. *Drove business growth by recruiting, interviewing, hiring, and training top-per forming staff members across multiple fields. *Contributed sharp analytical abilities toward administering internal / external

controls, managing accounting, evaluating and controlling budgets, negotiating lucrative contracts, handling payroll, and directing targeted market placement e fforts. *Utilized broad scope of industry knowledge to direct benefits administration pr ocesses, along with managing OSHA compliance, developing MSDS safety programs, a nd implementing HR management systems and organizational flow charts. *Ensured seamless company processes by interfacing between staff and management regarding HR and employee relations issues. *Played a vital role in identifying natural strengths of existing staff to incre ase effectiveness of team members, along with serving as a proactive coach, cons ultant, and advisor in dealing with employee training / development issues. *Optimized organization efficiency by managing business PC computer applications and network administration. ________________________________________ PROFESSIONAL EXPERIENCE Sales Associate, Coldwell Banker 2007-2011 Operations Manager, GTI LANDSCAPING & PROPERTY MANAGEMENT 2005 - 2011 Operations Manager, GOWETT SANITATION & WASTE REMOVAL, INC. 2001 - 2005 Supervisor, ADIRONDACK REGIONAL TOURISM COUNCIL 1995 - 2001 ________________________________________ EDUCATION & PROFESSIONAL DEVELOPMENT Master's Degree in Human Resources Management (SHRM) VILLANOVA UNIVERSITY Associate's Degree in Business- FASHION INSTITUTE OF FORT LAUDERDALE Six Sigma Green Belt / Organizational Effectiveness Certificate VILLANOVA UNIVER SITY Licensed Real Estate Sales Associate / Real Estate Broker STATE OF NEW YORK