DAN DUNLEAVY 21 Chanticleer Drive * Glenmoore, PA 19343 * (cell) 484.883.9114 * dd1287e dc@westpost.

net Highly driven, performance focused leader with 15+ years of project management/b usiness analysis experience. Team player, outstanding communication style, exc eptional problem solving abilities, excellent motivational skills and an experie nced asset in understanding and managing client's needs. Core Competencies: Project Management, Business Analysis, Business Process Reen gineering, Corporate Leadership, Customer Service, Team Leadership and Managemen t, Problem Solving, Strategic Planning, Tactical Planning, Change Management, Co mmunication Planning, Issue and Risk Management, Resource Management, Negotiatin g, Testing, Presentations and Training. ACCOMPLISHMENTS * BA/PM to evaluate business pain points, designed and implemented Business Proc ess Reengineering methodology, and to improve business revenue through improved employee performance. (cost, service, quality and speed) * Designing, documenting, configuring and deploying SharePoint intranet solution for corporate documents, client management, issue management and task managemen t. * Successfully lead Oracle Customers Online and Inventory and Bill of Materials implementations on time and within budget. * Improved profitability of several online businesses through Search Engine Opti mization strategies. * Cleansing of client database through leveraging tools, processes and staff and keeping the information accurate. * BA/PM liaison between two companies (MA and PA based) to manage software development project, all communication channels an d ensure the insurance software application was delivered to specification. * Designing and documenting Release Management Plan, documenting new JIRA requir ements in line with our communication needs between two remote businesses. * Understanding client's requirements for specific (new) processes and templates . Developing Document Control Plan, Change Request strategy, Change Request For m, Project Charter, and Process Control Log to be used for internal business pra ctices. * Maintaining customer loyalty of over 95 % retention as the Manager of Software Support. * Designing, developing and deploying websites. PROFESSIONAL EXPERIENCE MILLBROOK INC. [Exton, PA] Senior Business Analyst/Project Manager Consultant, 07/10 to 01/11 Primary Responsibilities: * Developing and implementing SharePoint Plan for organization wide collaborativ e document sharing. * SharePoint Administration: user setup, security permission, site configuratio n * SharePoint Training: Trained all staff on tool features and business agreed u pon usage. * Documentation and delivering ODS to EDW information mapping for ETL Guide. * Documenting: Change Release Process, Document Control Plan, Project Charter ( Template) Process Definition (Template), SharePoint User and Admin Guide and Doc ument (Template) Deliverables Log CROWE PARADIS SERVICES CORPORATION. [North Reading, MA] Senior Business Analyst-Business Process Reengineering Consultant, 01/10 to 07/1 0 Primary Responsibilities:

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Project Leader and Business Analyst for (new) Business Processing Reengineerin consulting assignment. Developing business strategy and life cycle approach for the BPR. Running brainstorming sessions to understand pain points and scoring system to determine business issues to be resolved within project. * Documenting communication plan, change strategy for team and Executive Steerin g Committee presentations * Running operational business meetings to determine the ideal SOPs for the (new ) business roles and responsibilities. * Working with Senior Management team to design new organizational structure. * Developing project plan and ensuring all tasks stay on track while maintaining all documents in SharePoint. MILLBROOK INC. [Exton, PA] Sr. Business Analyst/Project Manager Consultant, 01/09 to 01/10 Primary Responsibilities: * On consultant assignment to develop business requirements and manage project p lan for a large scale web based insurance software application development proje ct. Utilized a combination of Agile and Waterfall approach to design, develop a nd deploy releases. * PM/BA Liaison between two organizations to ensure appropriate communication pl ans, project plan, tool usage and release strategy were implemented and managed throughout the project SDLC. Accessing JIRA bug tracking application for best u sage, deploy solution in line with Release Management Plan and train users on wo rkflow, notifications and usage. * Running JAD workshops to develop application business requirements, delivering business requirement for MSP Navigator and Channel, running development review sessions, resolving gaps issues, determining what would go on HotFix for immedia te development and implementing user acceptance testing process. * Project Manager working with team to ensure Hybrid-Agile approach delivered re leases bi-monthly or sooner. Developing SEO plan for their online marketing str ategy. FIXTOFLIP INC. [Glenmoore, PA] Business Owner/Consultant, 05/07 to 12/09 Primary Responsibilities: * Designing, developing and deploying several websites. * Consulting for small businesses on web content, keyword analysis, developing a nd implementing SEO plan and content master. * Developing and running link campaigns * Setting up clients with search engines appropriate. (local and registrations) * Developing WebTours for marketing clients through video. * Setting up and running pay-per-click programs VERTEX INC. [Berwyn, PA] Customer Data Business Analyst/Manager Software Support Organization, 1/92 to 04 /07 Primary Responsibilities: * Business Functional Leader (BFA) for representing Oracle Customer Online (OCO) implementation and its best usage at Vertex. This entailed evaluating current data management practices/requirement to determine how new processes could be en gineered to maximize product usage. * Developing strategy and loading Vertex products into Oracle's inventory and bi ll of material module. * Designed Customer Data Management methodology for data assessment, correction and elimination. * Team Leader on the customer data migration efforts for the (newly acquired) Sa rasota TTE organization to map information into Oracle. * Team Leader on the development of a Data Management Strategy for managing corp orate data.

* Manager of Customer Information Management Group resources and processes for k eeping Vertex's data clean. (DataFlux) * Manager of Software Support Organization: responsible for budget, renewal man agement, Customer Service Representatives and Technical Support Representatives staff, participating on leadership teams and CRM solution. EDUCATION * Certifications and additional education: Technology Management, Coaching Skil ls Workshop, Management of Managers Certificate, Management Communications Train ing, Working Through Conflict, Listening Sharpening Your Ear Power, Problem Solv ing Skills and Seven Habits of Highly Effective People certificate. Technical S upport Practices Seminar and Knowledge Management Practices Seminar * Bloomsburg University: Bloomsburg, PA ( BS in Computer Information Sciences ) TECHNOLOGY SUMMARY * SharePoint Online * JIRA * Oracle CRM * Applix CRM * Vertex * DataFlux * New Application Development * Developing PM Processes & Templates * All Microsoft Applications * ASP * CSS Style Sheet * SEO & Website Development