JILL ESGUERRA 1600 East 3rd Avenue, #2607, San Mateo, California 94401 (415) 632.8444 jillesguerra@comcast.

net

HUMAN RESOURCES MANAGER/GENERALIST/ADMINISTRATOR QUALIFICATIONS PROFILE Goal-driven and intuitive professional with broad-based experience in all facets of human resources management. Exemplify in-depth knowledge in rendering expert support in the development and implementation of human resources strategies tha t generate optimal business results. Exhibit proven success in leveraging HR pro cesses and applying cost-control measures. Display ability in establishing produ ctive relationships with customers while ensuring the highest level of satisfact ion. Excel at maximizing information resources while performing needs assessment s and researching documents to evaluate efficiency and analyze procedures. Demon strate sound judgment and interpersonal and communication skills; bilingual in E nglish and Tagalog languages.

CORE STRENGTHS

Employment and Labor Laws Project Coordination Tactical Planning and Execution Regulatory Compliance Performance Development Benefits and Compensation Employee/Labor Relations Disability Management Policy Enforcement Conflict Resolution

TECHNICAL PROFICIENCY: MS Office Suite, Access, Outlook, Lotus Notes, HTML, Visu al Basic, and PeopleSoft

KEY ACCOMPLISHMENTS Cultivated positive working relationship with the reprographics vendor i n organizing training materials, enabling trainers to easily locate materials on the website Worked closely with marketing departments in giving out marketing materi als to new hires, which decreased trainer workload Single-handedly managed the budget for 2010 within challenging but reali stic deadlines Remarkably augmented business referrals by 33% in 2009 through providing referral incentives to clients Enhanced Macys presence in local job fairs that fostered partnership with c ommunity development manager Expedited vacancy turnaround time from 40 to less than 25 days through a

ggressive recruiting initiatives Achieved 100% win rate in unemployment claims Decreased workers compensation (WC) claims for the entire company by 25% in 2005 and 15% in 2006 while expanding store population by 50% Implemented the Return to Work Program to May Co. managers during a nati onwide HR Roadshow Significantly reduced the delay in administration and amount of time emp loyee spends on leave by overseeing a project that streamlined LOA administratio n through proper allocation of duties from claims adjusters to HR call center an d provision of appropriate tools in managing and coordinating LOA Played a pivotal role as the system owner for the risk management softwa re that monitored compliance with various health and safety programs; mentored H R manager/safety coordinators on proper usage of the system as well as collabora ted with software developers on debugging and software upgrades Initiated, executed, and secured 100% compliance of a dispute resolution program in 130 stores Led the streamlining of the creation and usage of PeopleSoft queries to expedite turnaround time for all information requests Conceptualized and developed a room reservation system in the company in tranet Earned the Associate of the Year award in 2000 for demonstrating excelle nt performance of duties

CAREER OVERVIEW Organized the appointments of the director of commercial learning and de velopment as well as the budget for the director and for each therapeutic area Handled and arranged the logistics of training classes, inter-department al meetings, and teambuilding events, which include flights, hotels, car rental, and catering Mentored other representatives on business development strategies and pr oduct knowledge; counseled employees regarding company HR policies and federal/s tate/local employment laws Designed various HR initiatives regarding performance management, compen sation, benefits, training and development, recruitment, and others Recognized top-performing sales associates and introduced them in the As sociate-to-Manager program in partnership with the store management Led accurate investigations focusing on all employee relations issues, i ncluding discrimination/harassment claims and union grievances Assessed store statistics and provided effective business decisions rela ted to salary adjustments, employee discipline, and turnover rates Efficiently checked strict compliance of stores with the Return to Work program in collaboration with store manager/HR manager Worked with disability managers in ensuring streamlined communication of FMLA/CFRA/ADA/WC entitlements if WC LOA is necessary Comprehensively reviewed all claims reports and presented recommendation s to the health and safety manager to formulate and execute safety training prog rams Oversaw WC Chargeback Allocation Program that rewards/charges stores bas ed on monthly WC/GL claims Designed and developed PeopleSoft queries for the migration of LOA data during company merger Attended weekly grievance meetings with numerous union representatives; conveyed minutes of meeting with appropriate store/HR managers and prepared info rmation for submission to the federal mediator Provided assistance in gathering necessary data for the negotiation of c ollective bargaining agreements; managed and implemented a drug and alcohol test ing policy

Created and processed PeopleSoft queries that streamlined the flow of in vestigations Orchestrated the graduation ceremony to successfully complete merchant t raining program Took charge of designing and maintaining the Learning and Development we bsite

EMPLOYMENT HISTORY GILEAD SCIENCES, INC. (THROUGH AEROTEK STAFFING AGENCY) ~ Foster City, CA 2010Present ~ ADMINISTRATIVE COORDINATOR WORLD FINANCIAL GROUP ~ Concord, CA ~ INDEPENDENT REPRESENTATIVE 20082010 MACYS ~ Santa Clara, CA / San Francisco, CA - HR MANAGER - RETURN-TO-WORK COORDINATOR / SYSTEMS ANALYST - HR ASSISTANT-Employee/Labor Relations - HR ASSISTANT-Learning and Development 20062007 20052006 20032005 19992003

EDUCATION Bachelor of Science in Business Administration with Emphasis in Computer Informa tion Systems: Dec 2002 San Francisco State University ~ San Francisco, CA

COMMUNITY INVOLVEMENT Volunteer, Glide Memorial Church, San Francisco Food Bank, and HandsOn B ay Area