SPENCER N. WALDEN, CHA 15983 Quarry Hill Drive Parker, Colorado 80134 (720) 771-0321 sw12a3de4@westpost.

net Top-performing, results-oriented hospitality-management professional with many y ears of progressive experience in hotel, resort, and condominium management, inc luding regional-management positions. Self-starter with particular expertise in guest service, sales, and marketing. Creative, strategic thinker with history of consistently boosting bottom line. Team player who leads by example with a tire less work ethic. CORE COMPETENCIES Operations Management | Sales and Marketing | Guest Service | Operations Start U p and Turnaround Project Management | Asset Management | Housekeeping | Food Service Management | Budgeting Team Building and Leadership | Training and Development | Employee Mentoring and Motivation PROFESSIONAL EXPERIENCE ROCKY MOUNTAIN HOSPITALITY CONSULTANTS, Denver, Colorado 2005 - Present President Plan and execute repositions and turnarounds. Prepare hospitality business plans and develope pro-forma budgets. Devise exit strategies and develop due-diligenc e exercises for purchasing properties. Establish operational strategies, develop forecasts/reports, and identify growth opportunities. Organize and coordinate corporate meetings such as stockholder m eetings and university alumni meetings. Praised as being creative, resourceful, and a lifesaver in planning and overseei ng exceptional meetings. INTRAWEST RESORTS, Golden, Colorado 2002 - 2005 Director of Lodging Product Development Reviewed development plans and building specifications for new hotel and condomi nium projects to ensure operational efficiency for this top developer and operat or of ski resorts in North America. Worked tirelessly with managers and owners o f delayed or distressed projects to lead the projects to successful completion. Contributed to rental programs and acted as the management liaison for the condo minium Home Owners Association (HOA) for five major ski resorts in the eastern h alf of North America (Canada and USA). * Developed operating procedures for reservation protocol, significantly improvi ng booking efficiency * Established new operating standards for guest reception that expedited and upg raded overall process * Developed operating procedures for guest service, owner relations, sales, mark eting, and housekeeping * Opened properties and mentored general managers in operations, such as rental programs and HOAs SOLITUDE MOUNTAIN RESORT, Brighton, Utah 2000 - 2002 Vice President, Village Operations Opened three condominium properties with 375 units, as well as restaurants and r etail operations, and established operating standards for all properties. Assume d day-to-day management of the Inn at

SPENCER N. WALDEN Resume Page 2 (720) 771-0321 sw12a3de4@westpost.net Solitude and seven restaurants including a fine-dining restaurant, a european-fa re restaurant, a high-volume cafeteria, two themed restaurants, and snack bars. Hired, trained, and managed 200+ employees. * Opened new condominium projects, restaurants, and retail spaces, while managin g other entities and maximizing revenues and operating efficiencies during ramp up to the 2002 Olympic Winter Games * Served as leading spokesperson for owner relations and directed the board of d irectors for the condominium HOA, in addition to presiding over a neighborhood a ssociation for the common areas MERISTAR HOTELS AND RESORTS 1998 - 2000 General Manager, Salt Lake International Airport Hilton Hired when hotel had been without a GM for two months, several key managers had left, there was a new sales team, and sales director was on maternity leave. Reo rganized management team (promoting from within as possible) directed sales effo rt, trained sales managers, and conducted weekly sales meetings. * Completed renovation and brought dozens of rooms up to Hilton standards and ba ck into inventory * Revitalized restaurants with new management and new menus, and upgraded the co ncierge program * Improved hotel's quality rating with Hilton Corp. from failing, to satisfactor y, and finally to excellent * Installed property-management and POS systems; completed many property improve ments in-house PROMUS HOTELS, Memphis, Tennessee 1994 - 1997 Director of Guest Assistance Directed and oversaw complaint department for 900 hotels. Held responsibility fo r upholding company's 100% satisfaction guarantee, leading a team of 25 guest-as sistance specialists who worked efficiently with hotel managers to find quick an d satisfying resolutions for over 182,000 guest complaints per year (an average of 500 per day), resulting in increased guest loyalty and additional revenues fr om repeat business. * Trained hundreds of general managers in conflict-resolution techniques, and im plemented several policies and procedural changes that increased guest-service a ccountability at the hotel-property level * Developed guaranteed no-show policy that enhanced consistency, increased colle ctions, and reduced disputes; success of policy led to it being adapted and prom oted by the American Hotel Association General Manager, Embassy Suites, Abilene 1991 - 1994 Hired to turn this bankrupt property around. Made several key staffing decisions to reinvigorate the management team (promoting from within whenever possible), developed and established new goals for every hotel department, and collaborated closely with departmental managers to successfully meet goals. * Led hotel from ranking 98th ("failing") on total quality index out of 102 prop erties to ranking 15th ("excellent") on index in 1 1/2 years; hotel brought mult imillion-dollar profit when sold after 3 years Previously served as vice president of sales and marketing and as director of Ha waii operations for Great American Management Corporation, as general manager of Sheraton Denver West, as conference-sales manager for Snowmass Resort Assoc. in

Snowmass Village, Colorado, and as assistant manager of the Hyatt Regency Washi ngton in Washington, DC. EDUCATION AND CERTIFICATIONS Graduate - University of Denver School of Hotel, Restaurant, and Tourism Managem ent Certified - Hotel Administrator (CHA) - American Hotel and Lodging Association Ceritfied - Six Sigma Masters Program Six Sigma Villanova University - January 2011