SUMMARY OF QUALIFICATIONS Superior written and spoken communication skills with strong ability to resolve conflicts quickly Adept

at remaining constantly alert and dealing appropriately with threatening s ituations Understanding of the constitutional protection and due process, and U.S. justice system Strong customer service skills that result in repeat business and profit EDUCATION Bachelor of Science/ Criminal Justice Minor: Computer Crime /Legal Studies Kaplan University Online GPA: 3.63 (expected completion in early 2012)

RELEVANT COURSES Criminal Investigation Police Operations Criminology & Crime Prevention College Composition Effective Writing for Criminal Justice Majors Criminal Procedure Criminal Law for Criminal Justice Criminal Evidence Constitutional Law PROFESSIONAL EXPERIENCE Specimen Processor 2010-Present All Medical Personnel. TN/NC Work in physicians practices Maintain HIPPA and other security data Collected specimens Tested and recorded results Co-ordination of schedule Customer service with patients Crew Leader Assistant 2010-2010 United States Census Department, East TN. Managed 4 enumerators assisted with 4 others Reviewed count forms and data Trained Enumerators Co-ordinate coverage areas and schedules Prepared reports for central office Strong security regarding personal identifying information Agent 2008 - 2009 Nationwide Insurance, Rogersville, TN Created and maintained client list. Closely monitor all cash flow activity. Prepare annual operating budget, and report vs. actual. Detail oriented extensive reports with strong understanding of security regulati ons, restrictions, and policies. Expertly investigated appraisals and claims. Customer Service Manager 2000 - 2007 Sign Plus, New Ideas and Technologies Inc., Sarasota, FL Handled High-Volume inbound calls for a national marquee sign company, resolving purchase, delivery, and repair issues resulting in a 97% customer satisfaction rating. Trained and mentored new customer service reps and sales people to increase empl oyee retention and customer satisfaction ratings.

Acted as point-of contact for difficult calls, handling problem calls promptly a nd with courtesy. Formulated and implemented solution procedures for recurring issues. Sourced vendors and negotiated contracts. Selected by LED systems vendor to prov ide hands on training and product demonstrations at potential client accounts an d leading industry trade shows. Designed, implemented, and maintained installation instructions and sales questi onnaires. Worked closely with local zoning boards, code enforcement boards, and other lega l procedures. Prepared regulatory manuals and led internal office training to en sure compliance with all local, state, and federal safety requirements. Excellent qualifications in accounts receivable, accounts payable, billing, reim bursement procedures, financial reporting, cost/benefit analysis, insurance and claims administration. Consistently exceeded collection goals. Service Consultant 1996 - 2000 Centennial Imports, Mercedes-Benz and Volvo, Pensacola, FL Co-ordination of parts and service for both new and pre-owned vehicles. Acted as point-of contact for difficult calls and personal contact, handling pro blem calls/contacts promptly and with courtesy resulting in consistent high cust omer service rating and client retention. Delivered strong and sustainable improvements in client service, satisfaction, a nd retention. Maintained Volvo and Mercedes-Benz POS on line systems. Maintained dealership i nventory web presence. Additional experience in forecasting, personnel scheduling, inventory control an d advertising all resulting in cost savings for the dealership. Vehicle Sales/Service Consultant/Asst. Service Manager 1994 - 1996 Saturn of Pensacola, Pensacola, FL Excelled in personal and fleet sales of new vehicles. Maintained detailed sales forecast and consistently achieved or exceeded goals. Additional experience in forecasting, personnel scheduling, inventory control an d advertising all resulting in cost savings for the dealership. Assistant management of 5 service technicians and parts department. Co-ordination of parts and service for both new and pre-owned vehicles. Acted as point-of contact for difficult calls and personal contact, handling pro blem calls/contacts promptly and with courtesy resulting in consistent high cust omer service rating and client retention. ORGANIZATIONS/ACTIVITIES National Rifle Association Reserve Deputy for the Shelby County (TN) Sherriffs Department Presidents List for 4.0 GPA Alpha Phi Sigma Honor Society Alpha Beta Kappa Honor Society TECHNICAL SKILLS Microsoft Office 2007 (Word, Excel, PowerPoint), ACT, Citrix, ADP, Lotus, Outloo k, and Internet Research