Robert C. Anderson 981 Cherokee Ct. Westfield, NJ 07090 802-362-4860 / 908-447-8965 SUMMARY 10+ years working in the IT field.

Recently working on QA Automation. Other exp erience includes IT Operations, programming, and more. Recent projects involved various Web Environments with an emphasis on: * QA Automation Lead for Merrill Lynch / Bank of America. Working on several cri tical projects related to the Merrill Lynch / Bank of America merger (i.e. - Cur rent assignment). * QuickTest (Manual/Automated Lead) for David's Bridal, Barnes & Noble, and othe r internal projects at Sophelle. * Expertise in automation using QTP for Windows, Java, .NET and Web based applic ations. Advanced development knowledge in customizing QTP scripts using VBScript . * Preparation and execution of Test Plans and Test Cases. Skilled in Automation of Test Cases for Performance Testing using LoadRunner and the C language. Well versed with Load and Performance Testing, Stress Testing, Bug Tracking, System T esting, Integration Testing, Functionality Testing, Smoke Testing. TECHNICAL SKILLS Mercury LoadRunner, QuickTest Professional, Astra LoadTest, TestDirector/ Qualit y Center, Rational TestStudio, Rational Robot, Black Box testing, MS-DOS, WINDOW S '95, WINDOWS '98, WINDOWS ME, WINDOWS NT 4.0, 2000 & XP, VISTA, 7, CE, MOBILE, UNIX, LINUX, SOLARIS, SQL, KORN SHELL, AWK, PERL, C/C++, VISUAL BASIC, VB Scrip t, MS SQL Server 2000, Informix, DB2, Sybase, Oracle, TCP-IP, Cisco Routing & Sw itching WORK EXPERIENCE Merrill Lynch, Pennington, NJ Oct 15, 2009 - June 30, 2010 QA automation with VB Script and C. Tools used include QuickTest Professional, Performance Center, LoadRunner, and others. Responsibilities and expertise include: * Writing QTP and LoadRunner scripts to test Merrill Lynch's applications. * Used existing ML scripts to load test applications using QTP. * Created a framework for the existing ML scripts, using VBScript function libra ries, re-useable actions, and descriptive programming. * Used functions like GetROProperty to verify that a page loaded completely. * Used coordinate based programming to test applications that could not be teste d in any other way by QTP. * Built a coordinate Object Repository for scripts that needed them and could no t be tested any other way, but by using Coordinates. * Executed and maintained multiple scripts, one of which needed to be run multip le times a day and week. * Multitasking work and good communications used on conference calls regarding P erformance Testing. * Used LoadRunner scripts to test backend response times. * Used QTP scripts to test round trip response times. * Created LoadRunner scripts and executed them using the LoadRunner Controller a nd Performance Center. * Mentoring of others on the team on how to use the frameworks that I built for the projects. Sophelle, Framingham, MA Senior QA Automation Expert May 2007- March 2009 Highly experienced with installation and administration concepts of Quality Cen

ter 9.0 and QTP 9.2. Expert level responsibilities surrounding all phases of t he testing process including planning, developing, executing, and reporting of m anual and automated tests. Clients included: David's Bridal, EMS, Giorgi Arman i, Coach, Ann Taylor, Gymboree, TJX, Barnes and Noble, BJ's Wholesale Club, Dres s Barn, Maurice's and Tory Burch Responsibilities and expertise include: * Maintained Quality Center installations (EMS, Giorgi Armani, Coach, Sophelle) and Scripts for each of these clients * Creating scripts (QTP - VBScript / VUGen - C) that could be used for regressio n testing on web and desktop applications. Black Box testing used. * Built frameworks using VBScript function libraries, re-useable actions, and de scriptive programming. * Extensive use of SQL used to verify information in the database is consistent with that of the data displayed in the application. * Installation and maintenance of QTP 9.2/10.0 for web, java, and .NET applicati ons. * Experience with Bar Code testing including UPC's, ISBN's, etc. * Performed installations of the LoadRunner Controller, Agents, MI Listener, Mon itors over firewall, and VUGen. * Created LoadRunner scripts using the HTML/Terminal Emulator protocols. Using the C language to enhance these scripts. * Capturing and reporting transaction response times for different pages/process es in applications * Experience with Quality Center including administration, requirements, test pl anning/design, test lab/execution (i.e. Creating and executing complex testsets) , and defect tracking. * Quality Center customization of the Requirements, Test Plan, Test Lab, and Def ects modules. * Experience in all phases of administration starting at the user interface and all the way back to the database (i.e. - Creating Quality Center projects, resto ring Quality Center projects or pieces of projects, and project specific adminis tration/customization), upgrading TestDirector/Quality Center, applying patches for Quality Center, as well as disaster recovery/backup procedures surrounding Q uality Center. * Extensive experience with the SQL Server databases used for Quality Center rel ating to recovery procedure, unlocking objects within the database (i.e. - Autom ation Tests, etc.), and a comprehensive understanding of the tables within the Q uality Center database. * Training and mentoring for co-workers employed by David's Bridal on both basic and advanced topics surrounding QTP 9.2 and Quality Center 9.0. * Writing automation scripts to show how automation can help clients test. * Use and familiarity with .Net and Java addin for creating scripts. * Work with off-shore resources to get more scripting done in less time. * Testing PDT and PDA devices for Barnes & Noble and TJX. Devices tested includ ed an HHP running Windows Mobile, a Denso running Windows CE, and an MC3090 runn ing Windows CE. * Managed the process of data creation for testing purposes. * Traveling to client sites for project purposes and training purposes. Accomplishments * Creation of test cases for new releases affecting the Eastern Mountain Sports E-Commerce Web Site (www.ems.com). * Manual Test Case design and Testing for PDT and PDA devices used to keep inven tory of books, music, and other types of media. * Manual/Automated Test Case Design for a retail point of sales (POS) system and a time/scheduling application, specifically BlueCube at its latest version of 2 007.2. Black Box testing used. * Testing TJX's PDA device to make sure that when they did a switch from FTP to sFTP, the files were appropriately picked up on the device and the device respon ded to the new files appropriately (New upgrades for the device, etc., flag file used to indicate whether FTP or sFTP should be used). Black Box testing used.

SPAN Technologies, Parsippany, NJ October 2003 - April 2007 QA Automation Expert Responsibilities: Worked for clients including D&B, Citigroup, Comcast, Federal Reserve Bank and o ther companies doing QA work with QTP & LoadRunner. * Created QTP scripts to monitor processes in the CitiGroups applications and mo nitored the execution of the scripts using sitescope. * Worked in a group setting with QTP and on an individual basis creating automat ion scripts and executing them for clients. * Lead several Web Based Load Testing project efforts, working with on-site and off-site Business partners, other Project Leaders, Developers, and IT Administra tors (i.e. - DBA's, Network Administrators, Application Architects etc.) * Analyze and recommend new approaches to the architecture that could be taken to streamline the testing process. * Implemented a mechanism, using VB Scripting, to download attachments containin g parameterized data, from Quality Center. Also, implemented a mechanism to rea d from these downloaded files and populate the data within the script. * Created documentation that describes instances wherein the QTP DataTable is ac cessed within each of the automation scripts. * Did analysis on different mechanisms that could be used, other than the DataTa ble, to feed data to each of the scripts (i.e. - QTP/QC Input Parameters, XML fi les stored as attachments in Quality Center, tab delimited files stored as attac hments in Quality Center. * Automation of several different Retail Applications using several backend syst ems for end-to-end application processing. * Created scripts that can test Products within a current system today as well a s future Products with minimal or no updates to the current script. * Use of descriptive programming, recovery scenarios, the Excel VBA, and the VBS cript Dictionary object. * Updated/Maintenance of already existing scripts and re-usable function librari es. * Created an architecture using re-usable actions, an object repository, datatab les, and re-useable VB Script libraries for a Web-Based application. * Also worked on setup for training classes including the setup of TestDirector/ Quality Center. * Script maintenance to accommodate for changes in the application like login, b utton changes (i.e. - label property of button changes). * Scripting work with Embedded Table Objects including Java Textfields, Java Tre es, and other objects. * Uploaded and ran scripts from TestDirector / Quality Center. * Trained QA testers in the use of the Automation Scripts. Columbia House May 2002- September 2003 **Sr. QA Engineer Participated in testing a Web based E-Commerce site written in java and built us ing Weblogic Servers, an Apache Web Servers, and an Informix back-end databases. Responsibilities: * Implementing Performance Testing Solutions in a diverse environment. Writing T est Plans, Test Cases, LoadRunner Vuser Scripts, and delivering Performance resu lts within tight deadlines. Language used: C. * Working several projects simultaneously, while interacting and with key busine ss, development, and networking personnel to develop a solution that best fits t he Companies needs. * Experience testing WebLogic applications in a UNIX / Solaris / Linux environme nt. * Web sites (www.columbiahouse.com / www.columbiahousecanada.com) tested include

Internet applications available to the customer for purchasing DVD, Music, Vide o, and Video Game titles as well as internal applications (CSR Workbench) used t o streamline the customer service process. * Experience with a broad range of testing tools including Mercury Interactive's LoadRunner, Astra LoadTest, Grinder (Bea's open source Performance Testing tool for testing Weblogic Applications), and TestDirector. * Manual white / grey box testing of the Columbia House web sites (www.columbiah ouse.com / www.columbiahousecanada.com) (Black Box testing). These include both US and Canada (English / French) Web Sites. * Experience testing CoreMetrics, a backend reporting utility for analyzing site usage. * Korn Shell and Awk scripting experience * General UNIX environment experience. Includes, but not limited to, viewing lo gs generated by the Weblogic application. Real-Time Technology Solutions J uly 2000- April 2002 **QA Engineer Completed Performance Testing work on RTTS client sites including Prescient Mark ets, Dow Jones Corporation/Factiva, General Electric, WorldNow, and Brown & Comp any. This work included writing Test Plans, Business Cases, and Performance Scri pts to test back-end system performance. Work also included Analysis and Reporti ng using Excel and creating a Project Evaluation and Improvement document so as to ensure the success of future projects. Responsibilities: * Completed and received a certificate for RTTS' in-house Rational-Suite Perform ance Studio course. * Prescient Markets: Test Plan and Test Case documentation for a financial appli cation known as Funding Desk. * Factiva (Subsidiary of Dow Jones / Reuters): Volume, Load, Performance, Resour ce Usage, and Concurrency testing of Dow Jones/Reuters' business information web site with Mercury Interactive's LoadRunner. Additionally executed Load and Per formance Testing of Lawson Financial's AR and GL application modules with Mercur y Interactive's LoadRunner. Language used: C. * General Electric: Recording, modification, and execution of scripts for Load a nd Performance Testing with LoadRunner for an Oracle HR system. Language used: C. * WorldNow: Integration, Volume, Load, Performance, and Resource Usage Testing o n 63 web sites developed by WorldNow (www.worldnow.com). This testing was done with Rational's TestStudio for Performance Testing. Language used: C. * Brown & Company: Application Performance Monitoring and Test Execution for an InfoCom system. Testing was done with Rational's TestStudio for Performance Tes ting. Language used: C. Insignia Residential Group F ebruary 2000- May 2000 **Computer Engineer (*) TelTech Corporation: Traveled to 20 different residential locations in New Y ork to configuring Workstations for a Citrix based client application as well as for connectivity to the Internet. Responsibilities: * Setup and Configured over 20 remote workstations to access a Citrix Server as well as the Internet. * Troubleshooted dial-up connectivity, Bell Atlantic, Citrix Server, Remote Serv er, and Microsoft Windows issues. * Installed printers for each of the 20 workstations worked on. InterGlobal Multimedia Inc. April 1998- June 1999 **Computer Engineer

Course work (A+ and Windows NT Workstation) as well as work for one of TelTech C orporation's clients, Insignia Residential Group. Responsibilities: * Completed A+ Certification and Windows NT Workstation courses. * Completed the above consulting work for (*) TelTech Corporation. Hartwick College June 1999- September 1999 Windows NT Tech and Web Page Designer Conversion from VMS to Windows NT 4.0 Server Operating System as well as web pag e design. Responsibilities: * Acted as a Junior Sys. Admin. Tasks included, modifying user account informati on, and troubleshooting issues in Exchange Server 5.5 and IlS 4.0. * Created C/C++ programs with built in DOS, UNIX, and Win NT commands to quickly and efficiently assign users accounts on a Windows NT Server 4.0 System - DOS B atch file scripting, C/C++(MS Visual C++), & Visual Basic Scripting used. * Monitored the execution of the above C/C++ & Visual Basic programs. * Created a Technology Services STA web page to notify incoming students, sophom ores, and juniors of a new program that will enhance their technological skills - HTML used. * Created a web page for changing Windows NT user account passwords - HTML & C/C ++ (MS Visual C++) used. * Modified and updated Hartwick College's Technology Services Dept. web page - H TML used. * Created a series of web pages that Incorporated daily WebCam photography - HTM L & JavaScript used. * Designed and assisted an HTML novice in the creation of a recent acquisitions web page for the library - HTML & Fireworks used. Hartwick College September 1998- June 1999 Computer HelpDesk Lab Assistant Computer / Software troubleshooting. Responsibilities: * Checked that all computers located in campus computer labs are functional. Re ported computers that needed additional configuration or repair. * Assisted end-users (troubleshooting computer/software configuration & answerin g questions). EDUCATION Hartwick College B.S. Information Science (Dean's List) TRAINING Network+ CERTIFICATIONS Mercury Certified Product Consultant (CPC) - LoadRunner 8.1 RECENT SEMINARS Windows 7, Mac OS 10.5, C++. OTHER INTERESTS AND HOBBIES Skiing, soccer, and other outdoor activities.