SUMMARY Motivated team player with excellent communication and problem-solving skills de dicated to achieving customer satisfaction as well

as meeting or surpassing comp any expectations. Positive, success oriented goal achiever. Accustomed to fast -paced, high-pressured positions, demonstrated the ability to prioritize multipl e tasks, meet deadlines, and provide quality service. EXPERIENCE Service Department Coordinator - 2010 to Present World Hyundai, Matteson, IL Handled busy telephone system, screened calls, made appointments, and acted as a customer service representative. Worked well with all levels of management and regularly assisted managers with projects. * Coordinated with all departments ensuring smooth operation * Diverse administrative and clerical procedures * Reviewed documents, such as work orders, extended warranty information, and ke pt track of loaners, and cars out for sublet. Customer Service Representative - 2009 to 2010 World's Finest Chocolate through Paige Personnel, Chicago, IL * Review customer information and A/R account activity for courtesy calls. * Responsible for Fed Ex tracking of packages for timely delivery. Administrative Assistant - 2009 to 2009 Trinity Roofing, Blue Island, IL * Compiled, typed, and processed proposals and invoices. * Answered calls, entered data, faxed, typed, and made outbound follow-up calls Call Manager - 2008 to 2008 Pendum, Westmont, IL Recorded and maintained files and records about the work and services performed. * Routed and assigned workers to appropriate location, according to customer re quest, specifications, and needs. * Assisted regional service managers in increasing productivity of field technic ians. Administrative Assistant - 2008 to 2008 Community Assistance Programs, Chicago, IL Worked with people from various socioeconomic and ethnic backgrounds. Compiled data and completed monthly statistical reports. * Provided administrative support to CEO, Director of Fiscal Operations, and the Program Administrator. * Provided general office support by typing documents, filing reports, entering data, ordering supplies, and answering phones. * Computed, recorded, and proofread data and other information, such as records and reports. Book Clerk II/Price Reporter - 1993 to 2007 Chicago Board Options Exchange, Chicago, IL I assisted Order Book Officials (OBO's) with executing trades accurately and eff iciently. * Provided high quality service in a fast-paced, high pressured position and dem onstrated ability to prioritize multiple tasks, meet deadlines, and provide qual ity service. * Accepted increasing responsibility demonstrating flexibility and ability to le arn quickly.

EDUCATION University of Illinois, Chicago, IL Course Emphasis: Business/Finance Illinois State University, Normal, IL Course Emphasis: Business