MARIE ROLFSON 1200 Robley Dr., Apt 3207 * Lafayette, LA 70503 * (337) 281-1168 * mr130c592@wes tpost.

net ________________________________________ PROFILE Talented and accomplished Physician Practice Manager/Director with extensive bac kground directing corporate operations and physician groups. Proven ability to i mplement effective policies and procedures, enhance productivity, and increase e fficiency. Consistent record of growing revenues while reducing operating costs and maximizing shareholder profits. Expertise in budget management, contract neg otiations, forecasting, marketing, sales, and customer service. Recognized prove n ability to increase referring physician retention rates. Excellent analytical and quantitative abilities. Adept at penetrating new markets and establishing su ccessful business programs / companies. Outstanding presentation, leadership, an d communication skills. ________________________________________ PROFESSIONAL BACKGROUND LaFayette General Medical Center, LaFayette, LA 8/16/2010 - Current Director of Physician Practices Directs, supervises, and coordinates staff and activities at remote clinic sites and physician practices to provide quality, cost-effective care. Responsible fo r oversight of three urgent care clinics, one gynecology practice, three interna l medicine practices, two cardiology practices and four family practice physicia ns for a total of 75 employees. Works with administrators to plan, strategize, a nd coordinate health services. Creates and uses reports to analyze the effective ness of various departments and continuously works to reach financial goals and maintain budgets. General responsibilities include: * Manages daily operations at clinic sites and coordinates all work activities * Administers clinic policies and procedures as well as safety training * Recruits, hires, trains, and supervises personnel as well as evaluates perform ance and recommends merit increases, promotions, and disciplinary actions * Ensures that office space, supplies, equipment, and assistance are provided an d maintained appropriately for medical staff and patient care * Handles various personnel matters including forms and procedures as required * Identifies and resolves work problems to ensure quality patient service * Prepares budgets and variance reports * Prepares reports and manages assigned projects * Maintains positive community relations and serves as a liaison with other staf f members and within the hospital * Maintains accounts receivable at levels consistent with goals of the health se rvices * Resolves operational problems * Keeps lines of communication open with staff to ensure high productivity and m orale Accomplishments while in this position include: * Implemented cost control measures through the creation of a new inventory cont rol and procurement program, which saved the organization 7 percent in costs for medical supplies and vaccines * Established a more efficient admitting process to ensure the collection and ac curate recording of patient demographics and insurance information * Implemented an insurance verification process to ensure that accurate co-pays and deductibles are collected, resulting in net collections increasing by 10 per cent * Initiated training to physicians on proper coding for procedures and diagnosis in an effort to increase collections and ensure coding accuracy; as a result, c oding accuracy increased by 12 percent

* Implemented processes to improve management of information; thereby decreasing redundancy and significantly improving efficiency. For example: * Established and implemented a process for collecting and maintaining physician and employee documentation, vendor contracts, physician and clinic forms in a c entral location * Set up a system for tracking employee training, safety checklists, employee ph ysicals, and license renewals * Was appointed to the Interdisciplinary Patient Care Committee and Eligibility Committee to help them work to implement a new electronic medical record system for Lafayette General Medical Center * Established goals and initiatives within each practice and clinic to increase revenue, manage patient volumes, improve patient satisfaction, improve quality a nd coding accuracy, as well as improve the operating margins within the organiza tion Catalina Radiology, PLC, Tucson, AZ 2006 - 8/5/2010 Physician Practice Manager General Responsibilities and Accomplishments * Successfully set up a practice for a newly formed radiology group. The practic e began with four radiologists and one location and grew to thirteen radiologist s with seven practice locations with an annual billing of more than $30 million. * Responsible for routine business and clinical functions to ensure maximum util ization of resources as well as efficient delivery of services * Monitored patient flow through the practice(s) to ensure appropriate utilizati on of physician time and staff coverage * Coordinated and implemented solutions from process analysis and general depart ment projects * Interacted on a monthly basis with each physician to ensure their practice bus iness needs were met * Responsible for all physician credentialing and CME tracking * Set up, negotiated, and maintained payor contracts. Proved ability to increase reimbursements up to 15%. Marketing/Business Development Responsibilities/Accomplishments * Identified business development opportunities to increase the practice(s) mark et share and revenue * Developed and maintained referring physician relationships * Created marketing strategies, designed marketing material and quality question naires, and designed and maintained the company website Human Resources Responsibilities/Accomplishments * Evaluated employees performance, made recommendations for professional develop ment for staff, and provided physician and staff training as required * Resolved medical / administrative problems * Ensured a high level of employee morale and a professional, effective, and eff icient working atmosphere * Counseled, disciplined and / or recommended termination of employees as requir ed * Created and maintained employee records * Set up and administered all employee benefit plans Budget/Finance Responsibilities/Accomplishments * Reviewed radiology service utilization, physician charges, coding accuracy, an d capture of charges * Developed, implemented and monitored annual practice(s) budget(s) by analyzing financial impact of changes in clinical activities and forecasts, actual revenu e / expenditures versus approved budget and made recommendations for corrective action as required * Developed cost/benefit analyses of new patient care services and equipment to maximize patient revenues * Met monthly with physicians to review financial performance and key practice i ndicators * Oversaw the daily / monthly expenditures, staffing, and overtime hours

* Ensured that the most cost effective vendors and products were utilized Ethics /Compliance /Quality Assurance Responsibilities/Accomplishments * Ensured regulatory compliance * Developed and oversaw implementation and administration of internal practice p olicies and procedures. Interpreted applicable laws, rules, and regulations and ensured the practice was in compliance with them * Ensured compliance with and knowledge of the company's Code of Conduct by all subordinates to ensure an ethical work environment * Developed and implemented quality assurance programs to ensure physician and a dministrative proficiency. Forward Strategies Insurance Brokerage LLC, Tucson, AZ 2005 - 2006 Business Manager * Responsible for overseeing day to day business operations * Responsible for accounting and benefit administration * Responsible for the hiring, firing, and training of employees * Maintained status updates and support to the agents * Acted as a liaison between the carrier and the agent until all issues were res olved and the deal was finalized Arizona Mobile Home Brokers, Inc. Tucson, AZ 2001 - 2005 Business Manager * Responsible for overseeing day to day business operations * Organized office operations and procedures * Responsible for recruitment, training, and supervision of office and sales sta ff * Acted as a liaison with other agencies, organizations, and groups to complete the setup, financing, and completion of purchased homes * Responsible for accounting activities including payroll, A/P, A/R, and job cos ting homes Education and Certification University of Phoenix, 2008- 2010, Masters of Business Management with a focus o n health care management University of Phoenix, 2003- 2008, Bachelor in Business Management and Bachelor in Marketing University of Phoenix, Certificate in Human Resource Management, 2005 Notary Public since 2003 Technical Experience Technical Area Experience Computer hardware (mainframe and manufacturer) N/A Operating system software Microsoft Windows XP, MAC OS, Linux Software language(s) N/A Database software QuickBooks, Allscripts, PACS, ACS, Power Point, Excel, Publish er, Microsoft Office, Oracle, Access, Outlook, Cerner Telecommunications software N/A Other Knowledge, Skills & Ability - Knowledge of fiscal management techniques. - Knowledge of health care administration systems. - Knowledge of governmental regulations and compliance requirements - Ability to use various computer systems and applications. - Ability to plan, organize and supervise. - Ability to exercise initiative, sound judgment and problem-solving techniques in the decision-making process. - Ability to develop and maintain effective relationships with medical and administrative staff, patients, referring physicians and the public. - Ability to communicate clearly. - Knowledge of organizational policies, procedures, systems and objectives.

Professional Development 2006 RBMA Educational conference - Phoenix, AZ 2007 RBMA Educational Conference - St. Louis, MO 2008 RBMA Educational Conference - Las Vegas, NV 2008 Employment Law Seminar - Tucson, AZ 2008 Management Skills Seminar - Tucson, AZ 2008 Effective Communications Seminar - Tucson, AZ 2009 RBMA Educational Conference - Chandler, AZ Professional Organizations RBMA - Radiology Business Manager Association SHRM - Society of Human Resource Management MGMA - Medical Group Management Association NNA - National Notary Association AIPB - American Institute of Professional Bookkeepers HFMA - Healthcare Financial Management Association