Jennifer I. Walker ________________________________________________________________________________ __ 6186 Carroll Cove East Horn Lake, MS 38637 615-974-6984/Cell OR 205-215-5536/Message Email: jennifer.walker7@va.

gov

Diverse Human Resource and Professional Administrative Assistant with 20 years e xperience in direct customer service, administrative office environment, communi cation, office management, and office automation; expertise in a fast paced and results-driven environment, dedicated, innovative, self-motivated team player; e xceptional leadership, organizational, interpersonal, and problem-solving skills . SKILLS Human Resource Skills Staffing & Recruiter Human Resource Management C.E. U. Certificate New Employee Orientation and Training & Development Official Timekeeper (Federal) and Payroll Clerk Implementation of Personnel Actions and Employee Benefits Coordinator Conflicts & Resolutions Coordinator Effectively handled confidential information/E-Verify ApplicantVerification and Processing Excellent organizational and interpersonal skills Customer Service Skills Always Putting Veterans First and fulfilling the Service First promise. Rated excellent in customer service 2009 & 2010 federal annual performance eval uations. Knowledge of the Department of Veterans Affairs policy and procedure guidelines , I effectively established an operational clinic protocol to enable the Compens ation and Pensions claims clinic to operate more productive and customer friendl y for both veterans and C&P staff physicians Customer friendly, compassionate, professional, respectful, and always wearing a smile Excellent ability to communicate orally and written with all social economic gr oups with understanding Highly professional and serves as first point of contact in organizational envi ronments Ability to diffuse, research, and remain calm in adverse or aggravated situatio ns People oriented personality and ability to interact and communicate professiona lly in diverse backgrounds or social economic groups Effective communication skills both oral and written Explanation of Non VA Medical Center-Fee Base billing and payment process Explanation of Veterans rights to an Appeal Process Co- Business Owner Co-owner of a private home healthcare agency providing home health medical serv ice to patients in their homes. Contract Negotiations and Skilled Grant Writer experience Professional issues that affect day-to-day operational administrative and medic al Ability to communicate effectively within the organization and outside business partners and vendors Presentation of monthly operational and financial reports to Board of Directors

License and bonding criteria for private business Knowledge of organizational policies and procedures as required by state gui delines Effectively followed policies and procedures set by Board of Directors Managing/Supervisory Skills Implementation of company policy and procedures in day-to-day operational proc ess Ability to independently plan, forecast, analyze, organize, and distribute work load assignments Orientation and Training Coordinator of all new employees on office operation policies Knowledge of Standard Operation Procedures guidelines Analyzing problems and presenting both oral and written recommendations Ability to create a team player work environment to successfully fulfill organ izational goals Independent identification of actions to be taken in accomplishing assigned wor k duties Presentation of reports and weekly company reviews to employees and upper manag ement Training and Development Coordinator at different organization levels Ability to interpret and communicate instructions, policies and procedures, rep orts and diagrams Effectively set priorities and manage leadership and organizational goals Highly effective public speaking skills and public presentations skills Office Automation Skills Microsoft Office Suites XP package(All programs) Daily utilization of paperless medical claims processing technology system Excel, Spreadsheets, Power Point, Email Communication, Live Meetings, Live Com municator, Database programs (shared information and intercepting) , EDI Transm issions Tele-conference meeting and appointment scheduling Alternate timekeeper and systems ADPAC for Medical Service/Specialized federal service Administering time and attendance system and training co-workers Colleting, compiling, and analyzing a large variety of data for oral and writte n reports Daily utilization of software applications including electronic document tracki ng programs and filing. Fax machines, scanners, electronic filing systems, teleconference calls, telep hone communications requests, word processing, database, graphics, and electroni c document tracking programs Office Operation Skills Established an operational clinic protocol to enable the Compensation and Pensi ons clinic operate more productive, effectively, and timely. Interpretation and application of technical materials, rules, regulations, and processes to management Organizational Leadership/Standard Operation Procedures Extensive knowledge of Organizational Policy and Procedures Oral and written Power Point presentations to Executive Management and groups. Ability to gather, organize, analyze, interpret, meet deadlines and explain dat a. EMPLOYMENT HISTORY 03 2008 / Present Department of Veterans Affairs/ VA Hospital Memphis, TN

Program Support Assistant (Fee Basis), Business Office Secretary-Office Automation (OA), Chief of Medical Service & Medical Service Dep artment 40 hours per week 03-2008 / 03-2009 Department of Veterans Affairs/ TN Valley Healthcare-VA Hospit al- Nashville, TN-Compensation & Pension Specialist-Program Support Assistant 40 hours per week

04-2006 / 03-2008 Centers for Disease Control and Prevention (CDC)-Atlanta, GAATSDR- Intaset Technologies - Contractor-Division of Health Studies/ Health Inve stigations Branch Chief Executive Secretary / Program Operations Assistant 40 hours per week 09-2005 / 04-2006 Open Arms of Atlanta Healthcare Agency- Home Health Atlanta, G A Co-owner and Chief Operational Officer, Staffing & Recruiter, Office Manager 60 hours per week 07-2004 / 08-2005 City of Birmingham, AL- Mayors Office-Division of Youth Servic es Administrative Office Manager / Receptionist 40 hours per week 03-2003/ 07-2004 University of Alabama at Birmingham Hospital Medical Secretary III 40 hours per week EDUCATION / TRAINING Mercer University, Atlanta, GA 2005-2008- Bachelor of Science, Human Services/ O rganizational Leadership and Human Resources Management University of MS, Southaven, MS 2010-2011- Bachelor of Science, Business Managem ent--- December 2011 expected graduation date Professional Development Property Tax Laws, Collection of City Property Taxes, Web-HR, Microsoft Outloo k Office Suites XP, Typing 60 WPM, CPT, HCPCS, & ICD-9 Codes, Federal GOV-Trip T ravel and Re-imbursement Programs, Legal Terminology, Medical Terminology, Medic are & Medicaid Claims and Billing, Excellent Receptionist & Secretarial Skills, Human Resources Policies and Procedures, Organizational Management/ Leadership S kills, Workplace Conflicts and Resolutions, Workplace Diversity, Employee Benefi ts, Vet-Pro/Physicians Credentials/ Re-Credentialing Process, VA Mandatory Train ing Process. Professional Organizations Membership Society for Human Resources Management (SHRM), Atlanta, GA and Memphis, TN National Association of Administrative Professionals (2009-2010) Department of Veterans Affairs 2010 Facility LEAD Leadership/Mentoring Program (Jan. 2010 June 2010) VHA Certification Training for Coaches, Mentors, and Preceptors (July 2010) References Available