SUSAN E. LOWES sl1328a94@westpost.

net OBJECTIVE To secure a challenging position as an Administrative Assistant or Office Manage r, requiring a highly effective communicator with a wide range of office skills, demonstrated managerial abilities and a reputation for resolving problems and d elivering results. SUMMARY OF QUALIFICATIONS Organized and able to multi task in a fast paced environment. Goal oriented and thrive on success. Productive and efficient work habits without supervision. Se lf-motivator with high energy, great phone and customer service skills. PROFESSIONAL EXPERIENCE GRAND REAL ESTATE SERVICES - Springfield PA 2009 to Present Realtor(R) Provide everything needed to purchase, sell, maintain, and renovate homes . Specializing in distressed homeowners, helping them in a difficult situation, to walk them thru the process of a short sale. Negotiate all contracts with banks and ensure all paperwork required was in place and submitted on time to keep th e process moving quickly. Help investors, both new and seasoned, with all aspect s of purchasing income producing properties. Find qualified homes based on inve stor criteria, negotiate prices, find quality contractors, manage the properties (collect rent, prepare statements, handle tenant issues, etc), and list homes r eady for resale after renovations. Maintain contact with my client list, fellow agents, create marketing materials for each home, maintain detailed follow up f or each property, schedule all inspections, schedule closing and order paperwork needed to close. COLDWELL BANKER PREFERRED - Media PA 2004 to 2009 Realtor(R) Provided high level of professionalism to clients purchasing or selling a home. Performed a variety of key functions to facilitate the sale or purchase of a hom e, communicated with other agents regarding homes listed, created marketing mate rials for each home, maintained detailed follow up for each property, collected feedback from agents for listed properties, Provided feedback for properties sho wn, planned spectacular Brokers Open Houses to entice agents to attend, prepared listing and buying presentations, negotiated all contracts, scheduled all inspe ctions, scheduled closing and ordered paperwork needed to close, tracked my numb ers to see where I am in production, contacted all current and past clients on a regular basis. CARIBBEAN SUN, LTD.- Springfield, PA 1997 to 2006 President/Owner Owned and operated a tanning salon. Incorporated in 1997 and purchased the assets of a failing salon for a fraction of asking price. Created and implemented both a business and marketing plan to dramatically increase sales. Designed a training program for new and current em

ployees to maintain high level of customer service. Maintained all schedules to ensure salon was covered all hours of operation. Ordered supplies and inventory . Negotiated pricing on all equipment, leases, inventory, and supplies. Create d and maintained overall budget. Created goals and creative ways to reach them for the employees, both individual and team oriented. Managed invoicing, billin g and payroll processes. Planned and coordinated all travel arrangements for sta ff to attend trade shows and educational events. a Increased gross sales from $74,000 to $149,000 my first year of business. The n maintained impressive growth each year after and grew the client base from 400 to over 9,000 and maintained an average of 2100 active clients each year. a Featured in several trade magazines and local publications and was asked to sp eak at the national convention about taking over a failed salon. SUNOCO - Philadelphia, PA 1995 to 1997 Associate Executive Secretary of Transportation Provided administrative support for entire transportation and central scheduling departments. Oversaw a wide variety of administrative functions, including payroll, maintaine d department files, scheduled meetings, answered phones and directed incoming ca lls, prepared letters and correspondence for entire department, filtered mail an d dispensed to proper employee, purchased and maintained supplies, coordinated t ravel arrangements, ordered lunches for meetings, and created presentation mater ial for meetings and presentations. a Designed a program to track tank cars that is still used today. a Created a ahow toa manual for easy training of future assistants. SUNOCO a" Philadelphia, PA 1994 to 1995 Materials Management Temporary Secretary Provided temporary secretarial help for several months to replace someone on mat ernity leave. Managed accounts payable, receivable, for outside vendors. Negotiated contract f or the maker of new logo patch. Oversaw the ordering and cleaning of refinery p rotective coveralls for every employee and guests. EDUCATION Accredited Home Staging Certificate 2008 Polley Associates a" Newtown Square, PA Major: Required hours for obtaining Home Staging Certificate in PA Real Estate Sales Pre-licensing Education 2004 The Real Estate Academy a" Chadds Ford, PA Major: Required hours for obtaining Real Estate Sales License in PA Associates Degree in Business 1996 Delaware County Community College a" Media PA Major: Marketing and Business administration 100% of tuition paid thru full time and part time employment Undergraduate studies 1991-1994 West Chester University a" West Chester, PA Major: Marketing and Business administration