Holly L. Underhill29129 OrioleLivonia, MI 48154(313) 418-3659hu134234a@westpost.

net OBJECTIVE A part- to full-time position in an administrative capacity requiring strong org anizational, planning, budgeting and training skills, as well as the ability to build successful relationships with customers, suppliers and/or vendors. QUALIFICATIONS * Microsoft office software including excel, work and various custom software us ed for a wide variety of accounting and record keeping functions * Payroll and human resources experience including benefits administration * Exposure to mortgage and various other financial environments and also auto in surance * Labor and job costing * Budget forecasting and planning SKILLS AND ABILITIES I have a wide variety of training, skills and abilities based on a long career t hat has encompassed many different working environments. Various Acquired Skills * * * * * * * Computer skills A/R, A/P, Budgeting, Payroll Human Resources and Benefits Administration Credit and Collection Cost Accounting Excellent Writing and Verbal Skills Excellent Customer Service Skills

EMPLOYMENT HISTORY Administrative Support, 08/1995 - 07/2010 City of Birmingham, Birmingham, MI Office - Performed accounts payable and accounts receivable functions in additio n to payroll processing. Hired and trained new staff. Administered office policy and procedure. Budget, labor and equipment costing, purchasing functions. * Cus tomer Service * Record Keeping * Annual Budgeting and Forecasting Human Resources Assistant, 09/1991 - 02/1995 Augat Automotive, Clinton Twp, MI Human resource duties, personnel record keeping, benefits administration, payrol l Cleaning Service, 06/1988 - 09/1991 Self-Employed, Hazel Park, MI Successfully built up clientele performing house cleaning duties and light maint enance producing $18,000 annual income while my son was very young. * Reliable c ustomer service responsible for maintaining schedule and trust of many customers for three plus years RESPOND Operator/Accounting Clerk, 02/1982 - 6/1988 Unisys/Burroughs Corp., Southfield, MI

Customer service. Receive and dispatch service techs to various computer related service requests Senior Assistant Manager, 07/1979 - 02/1982 Household Finance, Royal Oak, MI Completed Household Finance's in-house management training course, which they co nsidered to be the equivalent of a BA in Finance. I completed this training and was then promoted to Senior Assistant Manager. HFC considered this qualified to manage a branch office. Responsibilities included credit review, approval/denial , credit collections, supervision of office clerical staff and training of new m anagement trainees. This job required extensive customer service skills for both credit extension and collection of overdue accounts. File Clerk/Underwriter's Assistant, 09/1977 - 07/1979 AAA, Pleasant Ridge, MI As a file clerk, I was responsible for routine filing of all insurance documents to customer files. Also responsible for maintenance of same files. Later I was promoted to the underwriter's assistant position. In this position, I was respon sible for research, correspondence and all other clerical duties relating to the underwriter's responsibilities. EDUCATION Bachelor of Arts - Business Management Davenport University/Detroit College of Business, MI HONORS AND ACTIVITIES Completed college degree while working full time and being a single parent. Grad uated with high honor.