Ashley Buechler 1004 Bruck Street Columbus, Ohio, 43206 614-266-8292 feaster.ashley@yahoo.

com Communications ~ Customer Service ~ Sales Combining formal education in fine arts with work experience focused on customer service and support. Strengths ~ Competencies ~ Skills * * * * * * Business Development MS Word/Internet/Email Project Management Customer Technical Support Sales Presentations Sales/Marketing Concepts

Professional Experience American Express (Teleperformance) - Columbus, Ohio Present February 2010 to

Global credit and charge services company; generates over $26 billion annually with operations supported by more than 58,000 employees; local operations supported by global outsourcing organization, Teleperformance. Customer Service/Activations/Sales Associate Function in position supporting customers with account inquiries, account feature upgrades and add-on management, and activation of renewal and replacement cards; demonstrate willingness and ability to exceed cardholder expectations. * Contributions recognized with Partners Honors award for "performance excellence"; includes performance identified in card member surveys as well as high numbers and percentages leading to both sales bonus and award. * Identified for product/service knowledge and selected by supervisor team to compile list of benefits for select credit card; results expected to circulated throughout colleagues unaware of card benefits. * Facilitate cardholder ability to maximize use of services and benefits through excellent customer service and clear/concise delivery of card attributes. Cox Communications (Teleperformance) - Columbus, Ohio to December 2009 September 2008

Internet, cable and phone provider with presence east, west and Midwest US; generates over $9 billion with 22,350 associated employed.

Customer Service/Activations/Sales Associate Provided comprehensive user support and resolution to Internet connectivity issues; included assistance with modem and router resets, sending and establishing new connection signals, and creation of work orders allocated to on-site technicians. * Within 3 months of hire, promoted as member of product lab responsible for assisting with advanced wireless and digital phone connections along with troubleshooting issues associated with McAfee Security program. * Recognized for continuous excellent service provided and appointed to fill the Work-At-Home-Agent position. Education Bridgewater State College (Bridgewater State University) Bridgewater, Massachusetts Bachelor of Arts in Theatre Arts, 2008 | GPA: 3.2 | Dean's List Trained in multiple styles of acting and enrolled in classes on understanding and performing Shakespeare. Performed in multiple plays as well as assisted backstage with costumes design/creation. Activities Stage Performance | ARPC (Adventure Role Playing Club, Club Secretary) | Chorale Keywords: Customer Service Representative, Sales Assistant, Sales Coordinator **************************** Dear Selection Committee: The attached r sum is presented for your consideration regarding the appropriate position you may have or make available. I am submitting this profile in an effort to secure a career-directed professional position providing talents and skills in customer service, sales or communications to a progressive central Ohio company. I bring to your organization a successful combination of formal education and practical experience that predicts positive contributions. As a successful communications support professional, my background is highlighted by a Bachelor's degree in Theatre Arts and three years' of visible customer service achievements in telecommunications and financial business settings. My functional areas of experience include new business development, client retention and technical support.

Based on my work experience my skills have been identified in welldeveloped organizational and communication areas. I am flexible, productive under pressure, and I have gained the respect of those with whom I have come in contact. I offer a high degree of potential and believe that I would be an asset in any product or service setting. As the enclosed r sum summarizes my career history and capabilities, there is considerably more to relate. I would appreciate the opportunity to meet with you personally, to more specifically discuss joining your team. I am eager to learn more about the challenges facing your company and discuss how I can make a difference. Very truly yours,

Ashley Buechler