STACEY J. HAGGERTY, PMP 7616 Aquatic Drive Arverne, NY 11692 H: (718) 474-0612 sh135bb74@westpost.

net C: (347) 581-1459 SUMMARY Program/Project Management Professional with over 11 years experience managing t echnology projects (PeopleSoft, Mainframe and Internet), application testing, im plementing various methodologies (ITIL, PMP & QA), vendor/contract/procurement m anagement including RFIs, RFPs, and IFBs. Track record of reducing costs and gen erating revenue without quality reduction. Skilled negotiator noted for building strong relationships with internal/external customers and senior management. De signed and delivered workshops to adult and non-adult learners. Managed small-me dium size staff including compensation benefits, reward initiatives and recognit ion programs. Exceptional presentation, communication and writing skills. PROFESSIONAL EXPERIENCE HYB Families, Inc., New York, NY Jul. 2008 - Present Director of Operations Responsible for project planning, web site testing, directing and controlling al l corporate functions including strategic direction, marketing, vendor managemen t, event planning, hiring contract staff, financial management and soliciting sp onsorship partners. * * * * * * . Oversee project planning for development, testing and implementation phases. Create and manage project plans, WBS and status reports. Create and maintain document repository of all project documentation. Negotiate 3rd party vendor contracts and project deliverables. Create and manage budgets for all project initiatives. Chair project meetings, create and maintain meeting minutes and status reports

MTA New York City Transit, New York, NY Oct. 2006 - Dec. 2009 Director, Data Center Services Wrote and managed contract modifications, procurement of hardware and business s ervices, invoicing, service level credits, creating and disseminating IFBs, RFIs and RFPs for Data Center Services. Negotiation of supplementary modifications, audit reviews and day-to-day operations for $70+ million contract. Managed funct ional, implementation and user acceptance testing phases for new projects. * Worked with regional and international vendor teams for program deliverables. * Prepared and delivered project reports and presentations to CIO's. * Managed data center server consolidation and relocation projects. * Chaired and participated in teleconferences during and outside standard busine ss hours. * Created and maintained meeting minutes and status reports. * Saved over $2 million by reviewing and re-negotiating hardware pricing, consul tant rates and removing underutilized and redundant service levels. * Saved over $500,000 by researching competitor pricing for new projects and neg otiating pricing with current vendor. * Initiated and defined services through RFIs and RFPs with competing outsourcin g firms leading to contract award. * Wrote technical scopes of work and corresponding cost estimates. * Established and managed effective service-level agreements, project risks, iss ues and alternate solutions. * Identified, analyzed and mitigated risk throughout the procurement and project life cycle.

* Researched and recommended new technologies and process improvement practices. NYSE Euronext (NYSE/SIAC), New York, NY Dec. 2000 - Jul. 2006 Senior Project Manager Securities Industry Automation Corporation. The technology support division of The New York Stock Exchange. Managed multiple PeopleSoft, Equities, FIX and ETF projects concurrently includi ng integration and user acceptance testing; with staff of up to 25 per project. Seamless implementation resulted in the highest quality product for all project s. Directed the interviewing, hiring orientation and product/project training of new hires and the cross training of staff. Implemented and communicated strate gies to retain high performing and critical employees through focused rewards, r ecognition and development activities. STACEY J. HAGGERTY PAGE TWO * Managed offshore and merger project initiatives and implementations. * Created and delivered presentations to senior management executives. * Chaired and participated in teleconferences during and outside standard busine ss hours. * Created, maintained and disseminated meeting minutes, status reports and proje ct documentation. * Created and maintained project plans, project schedules, project expense repor ts, vendor qualifications evaluation, change management controls, and various ot her project documents. * Created test plans, test cases, system design specifications, process improvem ent documents, and internal training programs outlining system functionality, QA and testing process of systems. * Improved compliance with audit by creating and developing project management s trategy document. * Improved quality assurance, reduced defects in software by developing, formali zing, and training staff on methodical quality assurance processes. * Increased productivity and timeliness of releases to the marketplace by formal izing project processes and procedures. * Conducted hands-on training sessions for ends users of new products and produc t enhancements. * Conducted post implementation review sessions for all projects and incorporate lessons learned. * Purchased hardware, software and consulting services for various projects. * Wrote and disseminated Statements of Work and Requests for Proposal. * Defined and maintained metrics tracking database. * Became ITIL certified and utilized ITIL methodology to plan and manage operati onal activities. * Utilized System Development Life Cycle (SDLC) process, Capability Maturity Mod el (CMM) initiatives, Test Process Improvement (TPI) assessments, IEEE Standards , UML and Data flow diagrams in project planning and execution activities. Interim Technologies Oct. 1996 - Dec. 2000 Consulting Assignments Provided project management and quality assurance consulting services to a varie ty of clients including: MetLife, Vitaminshoppe, Citigroup, and Bear Stearns. * Increased weekly sales by managing the redesign of e-commerce web site for Vit aminshoppe. * Created and maintained project plans, project schedules, project expense repor ts and change management controls. * Chaired and participated in teleconference during and outside standard busines

s hours. * Managed operational budget for e-commerce site. * Created and implemented quality and project management processes. * Wrote test plans and test cases for integration and user acceptance testing. * Developed end-user training programs. * Provided training and support to end users and off-site telephone customer ser vice representatives. TECHNICAL SKILLS MS Office Suite (Access, Word, Excel, PowerPoint), MS Project, Visio, SharePoint , PeopleSoft, Clarity (Niku), & Client Server/Mainframe EDUCATION MBA & MS O.L (Anticipated 2011) BS, Information Technology/Business, Cum La ude (2004) Southern New Hampshire University, Manchester, NH CERTIFICATIONS * Project Management Professional (PMP), Project Management Institute, Newtown S quare, PA * Information Technology Infrastructure Library (ITIL), EXIN, Ontario, Canada * Associate's Certificate in Project Management, The George Washington Universit y, Washington, D.C.