TONIA HOLLAND 98 Dix Street * Hamden, Connecticut 06514 (203) 500-5881 * th138c45e@westpost.

net MANAGEMENT PROFESSIONAL Program Director ~ Human Resources ~ Budget Management Dynamic management professional with an accomplished history leading progressive organizations across the hospitality, non-profit, private duty and medical indu stries forward to excellence. Demonstrated expertise maximizing human resources by attracting, motivating and retaining high performers. Proven success in bud get management and operations. Advanced communicator with superior interpersona l skills; expert at building relationships with individuals at all levels. Areas of expertise include: Operations Management * Training & Development * Team Building * Recruiting & Se lection * Employee Relations Customer Service * Performance Management * Workers Compensation * OSHA Record K eeping * Structured Teaching Budget Management * Human Resources Management * Business Director * Payroll Adm inistration Community Involvement: Member of the Network for Executive Women*SHRM national & local membership *Milf ord & Orange Chamber Health and Wellness committee* Chamber of Orange Women's le adership group* Agency on Aging Inter-Agency Council Committee* Concerned Citize ns for People with Dissabilities Committee KEY PROFESSIONAL ACHIEVEMENTS ADMINISTRATION / OPERATIONS Accomplished history of success designing and implementing a variety of programs and processes to optimize performance. * Ensured accuracy of statistics and reporting for private duty agency to monito r organizational performance to established productivity goals and objectives; r estored profitability through execution of various process improvement initiativ es. * Led team of home care professionals with intake referral operations including screening, triage, agency service requests and insurance verification and author ization. * Directed all aspects of hotel operations on behalf of General Manager, includi ng but not limited to guest issue resolution, owner relations, reservations and forecasting. * Provided marketing support to promote Home Care Agency's services and programs , collaborating with VP of Marketing. HUMAN RESOURCES MANAGEMENT Proven abilities in a wide range of human resources management practices from re cruiting and selection to employee relations and training and development. * Spearheaded all aspects of HR function for CareSource, Inc., including but not limited to staffing, new employee orientation and on-boarding, training and dev elopment and payroll administration. * Drove productivity and performance improvement with staff of Home Care Agency through extensive coaching and mentoring. * Championed leadership development of staff, mentoring several direct reports a nd promoting high performers into management positions as Area Director for resi dential services firm. FINANCIAL MANAGEMENT Results-oriented leadership focused on fiscal management and budget responsibili ty. * Managed $4 million budget for CareSource, Inc., a private duty agency; fostere d culture of standards and accountability to drive efficiency and cost effective

ness in all business operations. * Oversaw $1 million budget for Sarah Tuxis, a residential services company. * Upgraded accounts payable and receivables systems to improve efficiencies. TONIA HOLLAND * th138c45e@westpost.net * PAGE TWO PROFESSIONAL EXPERIENCE CARESOURCE, INC., (Affiliate of the VNA), Orange, Connecticut * 2009 - Present Business Director Manage all aspects of private Duty Non-Medical Agency, including leadership of 4 direct reports and oversight of 100 external staff. Drive customer satisfactio n through various initiatives, including 24 hour coverage of scheduling and on-c all staff. VNA/SCC, New Haven, Connecticut * 2007 - 2009 Intake Supervisor Directed intake referral operations. Leveraged relationship building skills in partnering with primary physician and referral source as well as championing Com munity/Client Relations with RNs and LPNs. SARAH TUXIS, Guilford, Connecticut * 2005 - 2007 Area Director Oversaw all operations for 5 group homes with 27 apartment settings for resident ial services firm, including agency planning, program development, marketing, on -call system and referrals; managed $1 million budget. Directed high performanc e team of 15 managers, 5 assistant managers and 100 support professionals. THE ARC OF SOUTHINGTON, Plantsville, Connecticut * 2004 - 2005 Program Manager Forged solid relationships with families and residents as program manager for gr oup home. Oversaw human resources function, resident medical care, program plan ning and implementation, staff scheduling and budgets. BENHAVEN, North Haven, Connecticut * 2001 - 2004 Assistant House Manager & Resident Teacher Served as resident advocate for group home, directing family relations, training , scheduling, resident transportation, program analysis and medical communicatio ns. HOLIDAY INN EXPRESS, Branford, Connecticut * 2006 - Present Guest Services Representative Ensure complete guest satisfaction through execution of a variety of guest servi ces. Assume additional responsibilities as back-up to General Manager in overse eing all hotel operations. Provide support to Executive Housekeeper on room ins pections and daily assignments. EDUCATION Master of Science - Labor Relations / HR Management Certificate (In Progress) University of New Haven, Connecticut Bachelor of Science - Business Management Albertus Magnus, New Haven, Connecticut