PATRICE IVORY-JOHNSON 118 Cossack Circle Garner, NC 27529 Phone: 919-423-3268 E-mail: pi13928b8@westpost.

net SUMMARY/QUALIFICATIONS Highly motivated business professional and proven business leader with 15 years of project management, health care and leadership experience. Seeking a health care administration or solid project management position with a marketable and p rofitable organization. Proven healthcare management and project management spa nning over the public and private market sector. Transition experience with merg ers and acquisitions with the automotive, health care, and banking business face ts. EDUCATION Pfeiffer University at Research Triangle Park, North Carolina Masters of Business Administration (MBA) Masters of Health Administration (MHA) Saint Augustine's College, Raleigh, North Carolina Bachelor of Science in Organizational Management - Summa Cum Laude Graduate COMPUTER SOFTWARE/TECHNICAL SKILLS Microsoft Office: Word, Powerpoint, Excel, Access, Project, Visio, Notes, Outllo ok and Front Page Presentation software: WebEx, Wiki, SharePoint, and Same time Meetings Accounting/Business: PeopleSoft, Ceridian Payroll, People click, ADP HRIS PROFESSIONAL EXPERIENCE AonHewitt - Virtual October 2009 - present Project Manager * Maintain and execute a clear project management plan for defining the processe s and procedures for how the project will be planned, executed and controlled. * Manage administration of all health and welfare plans, 401(k) plan, pension, l eave policies and payroll within a benefits outsourcing environment. Projects a re of medium to large fortune 500 company scale. * Execute open enrollment administration for clients annually. * Direct and coordinate with the Control Account Managers (CAMs) to define proje ct scope, deliverables, schedules, budgets, and quality measures in alignment wi th the sales contract/SOW. * Build an integrated project schedule, which includes the scope of the project, to effectively drive results leveraging the client, project team, and Hewitt le adership. * Review CAMs individual scope, schedules, budget analysis and quality metrics t o confirm their work is well planned in accordance with the overall project scop e, and partner with them to make adjustments as necessary. * Implement and execute a project communication and governance plan to drive cle ar, consistent and accurate status reporting on a regular basis for various clie nt and internal audiences. * Interface with the client to review the schedule, status reports, issues, and mitigation plans in an effort to stay in synch with the client, identify their n eeds and gain their support to deliver and resolve issues. * Anticipate potential issues and ensure timely mitigation plans are developed a nd reviewed with required project team members. * Assess project data to determine trajectory as compared to baseline. Develop a nd advise the Implementation Manager regarding strategies for course corrections .

* Identify variances, work with CAMs to develop proposed corrective action plans , and escalate project variance to ensure projects stay on schedule and w/in bud get. * Control scope by implementing and monitoring a change control process and prov ide coaching to the team on the impacts of scope creep. * Be accountable and review work performed by others in support of maintaining t he project schedule, financial updates, and resource supply/demand status. Fidelity Investments - Durham, NC April 2007 - July 2009 (position eliminated) Program Manager * Managed administration of health and welfare plans, define contribution, defin e benefits, leave policies and payroll within a benefits outsourcing environment . * Lead design teams from early conceptual benefit design through detail design, integration, and test for advanced defined benefits, communications, and impleme ntation systems. * Processed client open enrollment administration. * Direct project team personnel, manage costs and schedules, ensure contract com pliance, and serve as customer interface * Lead project directly tied to merger and acquisition transactions to align the working processes as one. * Integrate all functions and activities necessary to perform the project/progra m to meet customer requirements * Coordinate project reviews to proactively gather status of deliverables, addre ssing issues, and give recommendations on issues to escalate via change control management. * Primary benefits manager for full realm of client benefit offerings. * Develop and implement effective communications (e.g. issue awareness, progress updates, and training) for stakeholders, IS team members, end users, and other impacted groups * Lead and facilitate discussions with senior leaders that identify areas for pr ocess improvement and establishing effective and efficient processes. GKN Driveline North America Inc. - Sanford, NC May 2004 - April 2007 (plant closure) Benefits Manager * Responsible for full management of all company benefits for all employees (US, Mexico, Brazil, and UK). * Worked closely and continuously with senior management business partners on th e development of employee benefits communication and strategy. * Managed all benefits projects and served as primary lead for plant closures an d acquisitions impacting benefits. * Coordinated compensation and benefits activities with other departments, inclu ding tax, finance, investor relations, and legal to ensure programs were complia nt with company policies and government regulations. * Provided leadership in driving functional excellence, service delivery, people development and employee engagement. Managed and trained compensation, benefit s and payroll staff. * Partnered with the SVP HR in the development, preparation and analysis of mate rials for the Compensation Committee of the Board of Directors. * Identified opportunities and solutions to improve compensation processes. * Developed all benefit program communication for open enrollment. * Managed administration of all health and welfare plans, 401(k) plan, pension, leave policies. ZC Sterling Corporation Morrisville, NC 2001 -2003 Manager - Manual Tax Line Set up

* Major responsibilities included the recruitment, supervision, and retention of three tax research analysts teams in a tax insurance outsourcing and call cente r environment. * Worked jointly with a number of staffing agencies to recruit temporary assista nce during peak seasons. * Monitored staff performance and initiated corrective action when needed. * Tracked and explain human resources policies related to FMLA, STD, benefits, p ayroll, and time away from work. Developed position descriptions, personnel poli cies and salary/job classifications. Maintained knowledge of changing state and federal laws. * Created a computerized worker's compensation tracking system. * Conducted salary and benefits surveys to establish enhancements to existing st ructure and position company competitively in the marketplace. * Resolved payroll issues including pay rate changes, retro pay, bonus calculati ons and pension earnings (imputed income). Prepared and presented departmental b udgets to executive management. First Union Mortgage Corporation Raleigh, NC 1997 - 2001 Operations Team Leader II * Managed the escrow analysis and private mortgage insurance (PMI) call center t eams. Responsible for the recruitment, supervision, and retention of tax researc h analysts in a mortgage research and call center environment. * Monitored staff performance and initiated corrective action when needed. Compl eted 360 evaluations of staff via the review process. Total team consisted of 28 employees. Managed a departmental monthly budget of $35,000. * Reviewed various reports to ensure quality and productivity was properly maint ained. In addition created spreadsheets to compile information received from oth er reporting options in a centralized document. * Ensured team provided quality customer service, meeting or exceeding service l evel expectations. Monitored quality and production results for staff daily. * Audited the review of loan documents to ensure each borrower was notified of a ny missing information or changes needing to be made to the loan accordingly. Community Involvement * Boys and Girls Club of America - Mentor * Tribes magazine communication contributor * Right Direction Inc. - Mentor * Susan Komen Foundation - volunteer