RONALD N. ELLSWORTH 10053 Karmont Avenue South Gate, CA 90280 562.806.

9725 SUMMARY Dedicated, customer-oriented Operations/Customer Service professional with exten sive experience resolving customer, dealers and distributors issues, requests an d concerns. Specific expertise working with claims and adjustments, returns, a nd acquiring backups to issue credits or denial. Excellent attention to detail, listening, decision-making and follow-through skills. Computer skills include MSWord, MSExcel, Lotus Notes, E-Mail, Internet and SAP R/3 System. PROFESSIONAL EXPERIENCE PIONEER ELECTRONICS, Long Beach, CA 1991 - 2008 Senior Operations Analyst 2007 - 2008 Responsible for Customer Service and Sales Administration analysis. Assisted Sales in administering pricing and promotions. Processed customer credits, returns and set-up pricing in computer SAP system. Insured that system reflected up-to-date, accurate pricing and promotion inform ation. Handled some logistics and acted as a buffer between warehouse, sales, Authoriz ed Service Centers and the end user. Successfully supported $5M key accounts, providing timely solutions to customer s needs. Consistently provided accurate information to customer, offering alternative pr oducts in the case of product unavailability. Resolved all customer problems and then followed up with customer to ensure com plete satisfaction. Revamped Return policy saving the Company $5K in returns on in warranty and dis continued products. Maintained a high level of customer service by responding accurately & courteou sly to all calls. Tested components of SAP system related to sales administration to ensure that each part functioned and supported operational goals. Logistics Claims Coordinator 2003 - 2007 Responsible for resolving Logistics problems and claims. Assisted Sales for all logistics issues including deliveries. Processed customer credits, returns and deliveries. Acted as a buffer between warehouse, sales & marketing and dealer/distributor. Handled inventory balancing between SAP system and warehouse inventory counts. Resolved discrepancies between accounts receivable problems and the credit depa rtment. Processed and coordinated all returns from Dealers & Distributors to various wa rehouses. Insured that SAP system reflected up to date inventories for both sellable & un sellable inventory. Tested components of SAP system related to logistics to ensure that each part f unctioned and supported operational goals. Helped to develop and maintain the Heat Ticket system for solving and tracking complaints on pricing and over/under shipping of product for reporting purposes to upper management. Prepared monthly reports using bar graphs to show the amount of increase or dec rease of claims. re1e701e@westpost.net

RON ELLSWORTH PAGE TWO PIONEER ELECTRONICS (continued) Claims Coordinator 1994 - 2002 Responsible for Customer Service, Returns, Claims and Complaints. Assisted Sales in administering pricing and promotions Researched and processed customers credits, debits and returns. Insured that system reflected up to date account balances including returns and promotions Resolved all customer problems and then followed up to ensure complete satisfac tion. Acted as buffer between warehouse, sales & marketing and dealer/distributor. Maintained a high level of customer service by responding accurately to all cal ls. Handled all Co-Op advertising and merchandise fund claims from Sales, Marketing and customer. Assisted in the development and testing for the transition from the Legacy syst em to SAP R/3 system. Customer Service Rep. 1992 - 1993 Handled 30 to 50 calls daily in a Call Center environment. Dealt with issues suc h as explaining product warranties to consumer, dealers & distributors, assistin g with in/out of warranty repairs, and handling customer complaints. Displayed a high level of professional when responding to phone inquires provid ing accurate and clear information. Worked closely with Authorized Service Centers to identify problems with units and to reach agreements with Repair Centers and customers to expedite or cover t he repair. Worked with Repair Centers and end user if the units had multiple repairs for t he same problem to exchange the unit for the same or an equal model. Resolved all customer problems and then followed up with customer to ensure com plete satisfaction. Consumer Parts Rep. 1991 - 1992 Provided customer support via telephone and mail providing list of parts needed to repair a unit, parts information, pricing and availability. Displayed a high level of professional when responding to phone inquires provid ing accurate and clear information. Resolved all customer problems and then followed up with consumer to ensure com plete satisfaction. Processed all orders into Legacy Computer system. ADDITIONAL RELATED EXPERIENCE COMMERCE STATIONERS & PRINTERS, Commerce, CA Customer Service Rep Handled order taking from existing customers and receiving in warehouse. Researched credit and return requests ensuring that they were warranted and sub sequently issued. EDUCATION A.A., Accounting, Cerritos Junior College, Norwalk, CA CERTIFICATIONS / TRAINING C (passenger car) certification

COMPUTER SKILLS MSWord, MSExcel Lotus Notes, E-Mail, Internet, SAP R/3 System