Administrative Assistant/Legal Assistant/Data Entry ____________________SUMMARY____________________ Administrative support professional with more than 5 years of experience; adept at working

in fast-paced environments demanding strong organizational, leadershi p and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ablility to multitask effectively. Customer service professional with 4 years experience interacting with the publi c. Highly qualified in service-based, hospitality positions requiring an emphasi s on customer satisfaction in a fast-paced environment. Strong team player and l eader. A proven and verifiable record for utilizing strong technical and interpe rsonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. ____________________EMPLOYMENT HISTORY____________________ Feb. 08 to May 08 - Data Entry Clerk Spherion Temp Services, Torrance, CA Processed return claims for Toyota manufacturer recalled and scheduled parts mai ntenance to auditors and company warehouse. Processed over 125 claims daily for return. * Inventory * Teamwork * Decision Making * Critical Thinking * Computer Literacy * Process Improvement May 07 to Jul. 07 - Database Manager/Data Entry Clerk Rutland Tools and Supplies, City of Industry, CA Compiled reports and records. Extremely motivated and focused. Gain confidence o f people quickly. Friendly, personable, and easy to work with. Excellent verbal and written skills. Coordinated with marketing and sales to prepare updates for internal Web site. Accepted increasing responsibility demonstrating flexibility and ability to learn quickly. Handled individual needs of 8 managers. Analyzed d ata and formulated solutions for specific problem areas. Skilled in multiple fil ing methods. Maintained sole responsibility for entering account information int o the computer. Worked extensively with spreadsheets. * Compiled and tracked data and generated reports using a variety of software pr ograms * Worked extensively with spreadsheets * Provided wide range of administrative and clerical duties to the marketing dep artment. * Maintained sole responsibility for entering account information into the compu ter * Skilled data processor, entered information, kept records and tabulated data * Reviewed data for accuracy * Updated databases regularly Oct. 06 to Jan. 07 - Customer Service Representative Time Warner Cable, Ontario, CA Performed all aspects of customer support, including answering telephones, coord inating special promotions, and providing details for products and services. Han dled inbound sales duties, including order entry processing and fulfillment. * Resolved billing questions and disputes, initiated customer calls, and perform ed data entry * Responded to inbound service calls in a fast-paced, high-volume call center * Handled customer inquiries and complaints * Accepted new customer applications by phone and assisted in general customer s

ervice duties * Involved in all aspects of customer service including solving problems, establ ishing and accessing customer accounts, and performing credit evaluations Jun. 06 to Sep. 06 - Legal Administrative Assistant Pitre & Teunisse, Inc., San Dimas, CA Drafted legal agreements for review by attorneys. Directed case research and com posed summaries of findings. Utilized telecommunications skills to compile resea rch and verify data. Researched and prepared for preliminary hearings and summar y trials, and negotiating pleas. Prepared legal briefs and other paperwork. * Prepared legal documents, including briefs, pleadings, appeals, wills, contrac ts, and real estate closing statements * Prepared affidavits and other documents, maintained document file, and filed p leadings with court clerk * Investigated facts and law of cases to determine causes of action and to prepa re cases * Read and answered correspondence * Submitted articles and information from searches to attorneys for review and a pproval for use * Mailed, faxes, and arranged for delivery of legal correspondence to clients, w itnesses, and court officials * Made photocopies of correspondence, document, and other printed matter Oct. 04 to Feb. 05 - Administrative Assistant ARINC, El Segundo, CA Provided wide range of administrative and clerical duties to the U.S. Air Force Operational Test and Evaluation detachment at Edwards AFB, CA. Managed all admin istrative facets of Test and Evaluation detachment department including electro nic coordination and scheduling (time sheets, travel) for 15 professionals, conf erence/meeting scheduling, mail distribution, production coordination, research and ordering of all office supplies and services and supervision of 6 inter-tele phone lines. Provided clerical support, assisting with faxing, filing, and copyi ng projects. Performed various clerical and administrative duties for Test and E valuation detachment, including scheduling appointments and meetings, typing, fi ling, faxing, and answering phones. * Provided wide range of administrative and clerical duties to the Air Force Ope rational Test and Evaluation Command detachment. * Performed word processing for documents and correspondence * Coordinated, prepared, and recorded meetings * Created and updated presentations in Microsoft Powerpoint * Accepted increasing responsibility demonstrating flexibility and ability to le arn quickly * Recorded and transcribed meeting minutes * Served as sole administrative liaison to entire staff and company contacts Nov. 01 to Oct. 04 - Operations/Travel Administrative Assistant U.S. Navy (Airtevron Nine), China Lake, CA Administrator with over 6 years of professional experience. Skilled in all aspec ts of office administration, organization of filing systems, use of electronic o ffice equipment, handling multi-line phone systems, reception, data entry, coord inating with staff, aviation operations, travel coordination, and accounts recei vable. Communication skills demonstrated through verbal and writing abilities, c lient relations, customer service skills, training new employees, and the abilit y to produce in-depth reports and correspondence. * Detail-minded with a good eye for balance and organization * Compiled reports and records * Arranged domestic and international travel, rental car, and hotel accommodatio ns for squadron test project funding and administration funding travel expenditu res. * Skilled in multiple filing methods

* Reviewed, entered, and maintained squadron's travel credit card applications, monthly reports and discrepancies * Reviewed and prepared correspondence * Maintained both computerized and hard copy files * Maintained organization of squadron operations and travel offices, schedules, communications and travel itineraries * Prepared and maintained travel expenses * Performed filing in alphanumerical form * Tracked internal spending and prepared budgetary reports on current and projec ted fiscal year expenditures Jun. 98 to Oct. 01 - Plane Maintainer/Operations Administration Assistant U.S. Navy (VertFighterAttack Squadron 147), Lemoore, CA Administrative support professional with more than six years of experience; adep t at working in fast-paced environments demanding strong organizational, leaders hip and interpersonal skills. Committed to exceptional customer service and driv en by challenges. Detail-oriented and resourceful in spearheading, organizing an d completing projects; ablility to multitask effectively. * [ List a significant achievement in this position, providing quantifiable exam ples of how your work has benefited the company. ] * [ Include skills or traits that support your ability to succeed in your career objective. ] * [ List other accomplishments relative to your job target (quantify with measur able terms). ] ____________________EDUCATION____________________ A.S., Paralegal Studies Everest College, Ontario Metro, CA Completed 48 credits in Paralegal Studies and related courses. Jun. 06 - Certificate, Legal Administrative Assistant Maric College, Pomona, CA Certificate in Legal Administration. ____________________SKILLS____________________ * Internet Explorer * E-Mail * MS Office XP (All Products) * MS Office Professional * Internet Research * Windows NT/98/2000/XP/2003 * Confidential Correspondence and Data * Customer Service * Data Entry * Document Creation and Maintenance * Editing and Proofreading * Executive Travel & Itinerary Arrangements * Knowledge of Office Equipment (Copier/Fax) * Administration * Alphanumeric Filing * Travel Itinerary Development * Data Retrieval * Correspondence & Presentations