Susan Bertsch RN 2260 Sandringham Circle Indianapolis, IN 317-243-3116 sb13bd414@westpost.

net Experience: 02/10 a" 11/10 RN, Case Manager, Community Home Health Services, Hospice

Responsible for holistic care of client/family,provided support at time o f death Coordinated with Interdisciplinary team members; Shared providing 24 hour covera ge Performed admissions and developed a plan of care; attended case conferences Taught and instructed the patient and/or family regarding care, illness, and med s Supervised home health aides providing care to patients, according to policy 08/09 a" 02/10 RN, OnAssignment, Indianapolis, IN

Agency nurse, School nurse, CVS Minute Clinic Nurse for Flu Shots 03/09- 08/09 RN, Site Review Consultant, MedAssurant, Bowie, Maryland

Performed field reviews for HEDIS project (temp) ICD-9, CPT coding experience, CARA project (temp) Utilized hybrid medical chart extractions Performed quality analysis for numerous health plans 05/08-03/09 RN, DON, Correctional Medical Services at Reception Diagnostic C enter, Plainfield, IN Coordinated scheduling of NPas, LPNas, RNas, and PRN employees Oversee Intake, Triage, and Med passes, and participated in site CQI/QA Monthly Studies Maintained compliance with CMS/DOC policies, annual training, and competencies 10/07-05/08 RN, Case Manager, Anthem B/C B/S Partnership, Indianapolis, Indi ana Agency nurse for Repucare, Inc., Indianapolis, IN Facilitated referrals, assessed barriers to care, enrolled in Health Information Resource Programs Promoted compassion and a therapeutic environment Educated the Aged, Blind, and Disabled, Medicaid Members in Ohio (temp) 04/06-10/07 RN, Shift Coordinator, Main OR, Level I Trauma Center, Methodist Hospital, Clarian Health Network, Indianapolis, Indiana Coordinated the nursing and interdisciplinary team for daily patient assignments Problem solved and directed follow-up to appropriate parties Great attention to detail and critical thinking skills Provided high level of patient confidentiality Strong written / verbal communication skills at the staff, patient & family leve ls 01/06-04/06 RN, NurseFinders, Indianapolis, Indiana

Agency nurse, Home health, School Nurse Performed accurate assessments and documentation of school nurse visits Provided education on bowel programs for paraplegic clients as a Home Health Nur se Maximized patientas independence level, and maintained safety in the home Achieved agency objectives in providing timely and appropriate home care service s 11/04-12/05 Entrepreneur, Home based business, Ecoquest MLM

Responsible for prioritizing tasks and schedules in advance Maintained self discipline for successful planning Built credibility by becoming an expert in my field 09/02-11/04 RN, Urology Clinic, Wishard Hospital and Health Services, Indian apolis, Indiana Responsible for scheduling cases and maintaining the GU Clinic, overseeing Urolo gy Residents Ordered supplies, interfaced with materials management Managed clinical outcomes, cost, and customer satisfaction Scrubbed and circulated General Urologic procedures 12/01-09/02 RN, Health Care Excel, Indianapolis, Indiana

Pharmacy Prior Authorization Reviewer for State of Indiana Medicaid contract Launched Indiana Rational Drug Program on January 7, 2002 Responsible for Proton Pump Inhibitor, and Cox-2 Inhibitor, authorizations 08/01-12/01 RN, Liberty Medical Supply, Inc., Port St. Lucie, Florida

Per Diem Therapeutic Shoe Fitter for Medicare eligible diabetics Adjusted to being a road warrior, covering lower two-thirds of Indiana Provided educational information concerning a particular patient population Skilled in performing comprehensive physical assessments 09/00-08/01 RN, Nursefinders, Indianapolis, Indiana

Agency surgery nurse for Winona, Wishard, and HealthSouth Surgery Center Proficient at circulating and scrubbing Facilitated agencyas scheduling with adaptability and flexibility Maintained efficiency in dealing with a variety of changing situations and tasks 03/98-09/00 Senior Coordinator, Investigator Training Covance Central Laboratory Services, Indianapolis, Indiana

Presented Central Lab portion of Investigator start up meetings for Clinical Tri als Instructed Investigators and Study Coordinators on specimen collection, packagin g and shipping Provided continual training throughout the life of the protocol Maintained quality working relationship with peers 06/78-03/98 is, Indiana Professional Staff Nurse Surgery St. Vincent Hospital, Indianapol

Responsible for accurate documentation of each surgical procedure as circulator Proficient at scrubbing general, plastics, and gynecologic procedures Precepted graduate nurses and inexperienced nurses in operating room protocol

Served as a resource person for urologic procedures, and cystoscopy instrumentat ion Practice Facilitator, Urology: Responsible for employee appraisals Participated in monthly section meetings Responsible for inventory, ordering supplies and instrumentation Interfaced with vendors and trialed new products Served in Developed Organized Served on Staff Development Consultant: Educational Services for new employee orientation core curriculum, didactics, and performed new employee evaluations in-services and monitored mandatory requirements for surgery staff Allied Health Committees and acted as liaison for orientees and staff

Computer Skills:

Microsoft Word, Excel, WMDS, EMR

Education: Bachelor of General Studies Graduated: December 1993 Indiana University Associate in Science Degree -Nursing Graduated: May 1978 Indiana University Associate of Arts Degree - Liberal Arts Graduated: May 1974 Ball State University

References:

Kelly McCarthy RN, BSN Director of Surgery St. Vincent Hospital 2001 West 86th Street Indianapolis, IN 46260 Phone: (317) 338-3698 Aimee Baptiste-Malott RN Director of Naab Road Surgery Center 8260 Naab Road Indianapolis, IN 46260 Phone: (317) 802-3711 Sally Cavanaugh RN Manager Site Support Services Covance 8211 Scicor Drive Indianapolis, IN 46214 Phone: (317) 271-1200