Julie Cole 11230 192nd Avenue Big Rapids, MI 49307 616-916-8028 jc13c822e@westpost.

net Capabilities Reputation as a dependable and accountable employee. Skilled in problem solving and troubleshooting. Hard-working, reliable: able to collaborate in a team enterprise. Highly adaptable to change in an ever-changing environment. Innovative: able to initiate and implement successful solutions to improve comp any efficiency and customer satisfaction. Excellent oral and written skills. Employment History April 2010 present Telephone Representative, Gerber Life Insurance Company, Fremont, MI Provide customer service for inbound sales calls. Recommend and counsel customers on life insurance selections for their families. Prepare phone slips, applications and other documents with high degree of accura cy. Practice Integrity Selling practices to engage customers in discussion about the ir life insurance needs. Act as associate liaison with senior management on associate concerns and projec t selections. December 2009 April 2010 Office Assistant, Occupational Research and Assessment, Inc., Big Rapids MI Provide documentation assistance for database projects. Provide front office coverage including phone and email coverage. Assist in scheduling occupational assessment testing for clients. September 2009 November 2009 Licensed Agent, Corporate Call Center, Blue Bell, PA Licensed to sell Medicare Advantage and Medigap policies for Anthem Insurance. Provided information and expertise to callers interested in Anthem policies. Provided updates to customer relationship management system to follow up on call s received Served as team lead to assist other agents during heavy call volume periods. January 2009 July 2009 Independent Agent, AFLAC, Phoenixville, PA Licensed to sell Life and Accident/Health insurance in the states of Pennsylvani a and Michigan. Prospected for new AFLAC clients using cold calling techniques. Provided information via presentations to employers and employees on AFLAC produ ct offerings. Provided account management service for new and existing accounts. April 1999 June 2008 Quality Assurance Test Analyst, SunGard Higher Education, Malvern, PA Worked with internal and external clients to prepare software requirement docume nts. Assisted in the preparation and editing of technical user manuals. Provided assistance in the preparation of test cases and scripts to execute manu al and automated testing. Provided education to internal clients regarding software quality processes and procedures.

Prepared defect tracking reports and analysis for senior management. Worked with technical staff to translate software requirements into actual enhan cements/modifications. February 1988 March 1999 Benefits and Human Resource Information System Coordinator, Ferris State Univers ity, Big Rapids, MI Responsible for the administration of the University self-insured benefit plan. Provided information to third party administrators to assist in obtaining renewa l rates from vendors. Performed claims analysis and trend analysis for self-insured benefit plans. Provided benefit counseling and education to new and existing employees. Served as liaison between benefit vendors and employees and senior administratio n staff. Provided benefit expertise during collective bargaining sessions. Responsible for demographic data integrity of the University information system. Worked with Information Technology staff in providing ad-hoc reports to various administrative departments. September 1990 February 1998 Adjunct Faculty, Ferris State University, Big Rapids, MI Provided introductory computer course focusing on Microsoft Office suite. Taught senior level health and life insurance course as a sabbatical replacement . May 1985 January 1988 Customer Service Representative, Glenn Patrick State Farm, Big Rapids, MI Performed all aspects of customer service for local, multi-line State Farm agent . Education MBA, Technology Management, October 2003 University of Phoenix, Phoenix, AZ GPA: 3.75 BS, Human Resource Management/Industrial Relations, Minor: Computer Information Systems Ferris State University, Big Rapids, MI GPA: 3.25, Major GPA: 3.75 Professional Licenses Currently hold Accident/Life/Health insurance licenses in all 50 states plus the District of Columbia. Six Sigma Green Belt certified, Villanova University, 2009 References Available upon request