STEVEN C. MULLINS 8948 Lavender Court Noblesville, IN 46060 Home: (317) 774-0678 Email:sm13cfa9c@westpost.

net SKILLS AND TRAINING * * * * * * * * * * Design and implementation of global LAN and WAN architectural projects Regulatory documentation requirements for healthcare manufacturing HIPPA training and awareness through project implementation Business IT consulting services Identification and implementation of new technologies Vendor management and negotiations IT Service Management / ITIL Staff management and development Development and implementation of training courses Cisco Advanced Services Secure Data Center with Cisco 6500 series, Cisco Guard and Cisco Detectors, Cisco Secure PIX Firewalls, Multicast, and BCRAN * WildPackets packet analyzer * Advanced network troubleshooting methods * Advanced TCP/IP protocol analysis * WildPackets Packet analyzer training * Global Knowledge ATM Internetworking and Troubleshooting EXPERIENCE Global WAN Service Delivery Manager Global Telecommunications Eli Lilly and Company August 2008 - Present

Service Delivery Manager for Eli Lilly Global Telecommunications managing global MPLS network, 20 internet points of presence, partner/ collaboration connection s and remote access. Operational support of these services is provided by a ma naged services provider. Significant achievements: * Delivered and managed secure web services utilizing Scan Safe for all Eli Lill y internet points of presence. * Transformation of global WAN infrastructure from spoke and hub ATM WAN to MPLS . * Technical refresh of WAN infrastructure to support cloud based services and 3r d party managed data center * Integration of five acquired companies into the Eli Lilly telecommunication st andards. * Created and maintained global security SOPs for Internet and WAN security, rem ote access and disaster recovery * Created global security plan for global internet points of presence. * Performed security and access audits on global firewall and proxy devices. * Performed risk assessments on WAN /RAS and internet facing telecom devices.

Associate Information Consultant Global Telecommunications Eli Lilly and Company

April 2003 - August 2008

Lead technical support for Eli Lilly's global network infrastructure. Created i nstallation processes and operational SOPs for Global Telecom group and contract ed service personnel. Manage the Cisco High Touch Technical Support contract. A

udited changes for accuracy and participated as a Change Control Board member. C oordinate resolution of network trouble tickets through on-site contracted servi ces. . Significant Achievements: * Delivered internet corporate point-of-presence in North America, Puerto Rico, and Canada. * Upgraded the internet link between Lilly and the service provider to gigabit e thernet. * Replaced Cisco PIX appliances with the Cisco Firewall Service Module. * Designed and deployed global SYSLOG monitoring for the Telecom and security in frastructure. * Designed and installed LAN infrastructure for manufacturing sites including Vo ice over IP design and implementation. * Designed and implemented the upgrade for the Puerto Rico ATM WAN. * Designed and deployed wireless LAN for Lilly distribution centers. * Performed quality, security and technical audits of affiliate sites. Senior Systems Analyst January 2001 - April 2003 Global Telecommunications Eli Lilly and Company Provided consulting and design support for the Eli Lilly Global Wide area networ k. Implementation of global telecommunications projects in key service areas in cluding Internet Points of Presence, wide area networking and remote access. Consulting and operational support for global affiliate sites including; selecti on and implementation of new technologies, following corporate telecom best prac tices, compliance with FDA quality and control requirements. Significant Achievements: * Designed and deployed ATM WAN for 38 remote global manufacturing sites and 60 remote sales offices in North America significantly increasing bandwidth over pr evious Frame Relay network. * Created design standards for sales office LANs and Wan connections. * Replaced outdated LAN infrastructure at the Tippecanoe Manufacturing site (Laf ayette, IN). * Created and implemented design standards for manufacturing LANs. * Migrated global affiliate sites from frame-relay to ATM. * Developed and maintained installation procedure documents. * Developed and maintained Operational support instructions. * Designed and implemented Lilly's web hosting, bastion and DMZ environment. * Installed Cisco PIX Firewalls with hot standby failover. * Created and maintained the Internet Access Lists (ACLs) for Lilly's Choke rout ers and PIX firewalls.

Senior Systems Analyst Enterprise Systems Management Eli Lilly and Company

March 1999 - December 2000

Technical lead for network and security event monitoring for Eli Lilly's global IT infrastructure. Provided guidance and training to customers on the use of t he HP OpenView tools. Responsible for performance monitoring tools (Concord Net health), event correlation software (Nerve Center), and intrusion detection soft ware (ISS). Significant Achievements: * Designed and deployed the HP OpenView environment globally, including 10 colle

ction stations and 3 management stations. * Designed and implemented Nerve Center event correlation for monitoring of exis ting Cisco infrastructure, Lotus Notes servers, data center, environmental and p ower systems for the Indianapolis campus. * Tested, selected and deployed the initial implementation of ISS Technical Consultant March 1999 - April 2005 Ligonier Telephone Company, Ligonier, IN IT Architect for Internet Service Provider division of a local exchange carrier. Provided business consulting, technical consulting, trained technical staff ma naged the lifecycle of all telecommunication assets. Identified and piloted new technologies such as wireless DSL and fiber optic transport equipment. Significant Achievements: * Member of Operations Committee. * Designed and implemented dial / DSL access for customer base. * Designed and implemented ISPs RAS security / billing system. * Designed and implemented ISPs DNS, Mail and Web Services. * Coordinated production of data for legal investigations Manager, Engineering Services CommNet Plus June 1997 - February 1999

Provided engineering services to a diverse group of clients, including: Eli Li lly, Blue Grass Cellular, IQuest, GE Plastics, Dow Chemical, Ball State Universi ty, Indiana State University, Indiana University, and many midsize, rural, indep endent Phone/ Data providers nationally. Significant Achievements: * Generated $21.8 Million in service revenues annually. * Designed and implemented several mid-sized ISPs (1000 - 10000 users). * Key role in pre-sales engineering, design, presentations and RFP responses. * Consistently increased services revenue by identifying value-added professiona l engineering services and new technologies that would enhance customers' busine ss opportunities. ADDITIONAL EXPERIENCE Network Consultant November 1996 - May 1997 Woods Wire / Katy Corporation Senior Engineer November 1995 - October 1996 Computer System Resources Inc. Manager, Computer Services August 1990 - November 1995 School of Consumer and Family Sciences Purdue University, West Lafayette, IN Manager, Operations and User Services Krannert School of Management Purdue University, West Lafayette, IN September 1985 - December 1995

EDUCATION B.A., Liberal Arts, Purdue University, West Lafayette, IN, 1990. Including c ourse work in information systems, instructional computing and instructional des

ign