RN/Case Manager/Assistant Director of Nursing BACKGROUND SUMMARY Healthcare professional with 16 years of nursing and supervisory/management expe rience.

Solid knowledge of comprehensive nursing care procedures and excellent d irect patient care skills. Reputation as a self-directed professional with super ior problem solving, communication, and management skills. Successful in managin g time, prioritizing tasks, and organizing projects to improve the quality of pa tient care. Performed all duties of registered nurse, including administering th erapy, maintaining patient treatment records, and consulting with physicians. De veloped patient and family satisfaction surveys to monitor and improve quality o f care. Provided centered care in cooperation with multi-disciplinary team. Inst ructed patients in proper care and helped individuals take steps to improve or m aintain their health. Forged alliances with physicians and other health organiza tions building a solid referral base. Assisted in the creation, revision, and im plementation of operating instructions, policies, and job descriptions to mainta in consistent quality. Diagnosis & Treatment Care Planning. Patient Teaching. Pr oblem Solving. Patient & Family Communications. Physical Assessments. Supervisio n and Training. Infection Control. Direct Patient Care. Policy and Procedures De velopment. Patient Relations. Performance Evaluations. EXPERIENCE RN-Case Manager - 2010 to Present Seasons Hospice, Springfield, MO Assessed and managed patients with chronic illnesses. Discussed cases with phys ician and other health professionals to prepare comprehensive patient care plan. Managed multiple system disease cases including hypertension, CAD, CHF, diabete s, and cancer. Education for families, patients, and long term care facilities o n management of symptoms, medications, and quality of life at the end of life. * Multiple families have expressed gratitude concerning the care their loved one s received. * The ability to show compassion and care while maintaining professionalism. Assistant Director of Nursing - 2008 to 2010 Manor at Elfindale, Springfield, MO Performed routine rounds in nursing homes. Assessed and managed common patient i llnesses. Educated patients about disease prevention and health promotion activi ties. Compiled and taught various courses in continuing medical education for pr imary care givers. Assessed implemented prescription medications for residents; suggest changes for care. Managed training and supervision of aides and nursing staff. Ensured compliance with all Medicare, Medicaid, and private insurance lon g-term care regulations. Supervised a staff of 75, assessing, evaluating and det ermining the proper course of treatment for geriatric residents / patients, main taining and providing accurate and complete documentation of care, coordinating medical orders, planning patient care with staff, and caring for geriatric patie nts with complex, multi-symptom illnesses and conditions. Provided medical care to those in need including, but not limited to diabetes, cardiac, wound and pall iative care. Coordinated patient education, serving as a liaison between patient s, families, physicians, and other health care professionals, problem-solving an d complaint resolution, enhancing patient emotional and physical comfort, partic ipating in treatment planning and staffing, and evaluating and charting patient progress. Interviewing and hiring of new employees. Policy and protocol review a nd implementation through teaching, observation, and feedback. * Strong leadership and employee liaison, promoting personal growth and recogniz ing achievements. * Recognizing needs of patients, being a patient advocate, excellent use of fina ncial and personal resources. * Knowledgeable in assisting with plans of correction, ensuring all staff concer ned are aware of changes to be facilitated.

Dialysis Case Manager - 2007 to 2009 Fresenius Medical Care, Springfield, MO Performed hemodialysis on patients with kidney failure. Managed care of 10 pati ents, including lab tests and results, weight management, dietary compliance and infection control. Acted as charge nurse of 5 - 7 employees. Assessment of pati ents before, during and after treatment to ensure no complications arose. Colla boration with charge nurses, clinic manager and physicians. Administration of me dications during treatment as ordered. * The ability to calmly and quickly assess situations, administer appropriate tr eatment, and monitor results. Referral Intake Coordinator - 2005 to 2010 St Johns Home Care and Hospice, Springfield, MO Coordinated care for new patients from various referral sources. Established and maintained excellent communication with case managers, pharmacists, physicians, and other health care professionals. Verified insurance benefits and scheduled initial visits based on eligibility. Maintained various database and computer pr ograms within office enviroment. * Able to master computer programs used and train new employees. * Strong communication and good rapport with coworkers and referral sources. RN - 2003 to 2009 Nursefinders, Springfield, MO Filled contract and daily assignments on a PRN basis. Performed direct patient c are and supervision of staff at facilities. Served as registered nurse team mem ber in a variety of hospital, nursing home and other settings. Ensured complianc e with all Medicare, Medicaid, and private insurance long-term care regulations. * Willingness to adapt to a variety of work environments Owner/Account Executive - 2002 to 2005 Scrubs On-Call, Marshfield, MO Modified time lines and work schedules according to company needs. Managed all p ublic relations activities for medical uniform sales. Interviewed and evaluated job applicants. Managed client relations. Responsible for profit attainment, fin ancial and operational planning, payroll and employee performance. Accountable f or essential planning of all company operations. Directed strategic planning for new product development and start-up operations. Earned respect with a proven a bility to obtain high performance levels from employees while maintaining a plea sant working atmosphere. Consistently implement new techniques and procedures th at increase productivity and lower costs. Resolved problems and revised existing systems. Researched information. Organized and compiled results. * Growth of profit more than tripled within a six month period. * Ongoing relationships with healthcare facilities to set up mobile uniform sale s. EDUCATION Associate, Nursing - 1995 Moberly Area Community College, Moberly, MO SKILLS * Supervision, Problem Resolution, Organizational Management, Employee Supervisi on, Documentation and Reporting, Coaching and Motivating Staff, Process Improvem ents, Recruiting and Hiring Personnel, * Charting & Patient Documentation, In-service Training, Regulation Compliance,D irect Patient Care, Gerontology, Infection Control, Organizational Performance & Productivity, Supervision and Training, Physical Assessments, Patient & Family Communications, Diagnosis & Treatment Care Planning, Patient Teaching, Confident iality Assurance