Octavia J. Patrick 12290 Bucks Harbor Dr. South Jacksonville, Florida 32225 (334) 531-0299 op15b39a8@westpost.

net Objective: To acquire a career in the mortgage industry that involves home loans , foreclosure, automobile loans, credit cards and loan repair, in a professional and growing environment. Professional Experience: Adecco temp agency/Bank of America- Jacksonville, FL September 2010- April 2011 -Review and resolve Fannie Mae/Freddie Mac paperless loan files for defects by u sing system tools such as Pinnacle, Apex, DTS(Deficiency Tracking System) and Ip ortal. - Substantiate loan defects by verifying all documents from Iportal imaging system and making contact with agents at the branches. -Contact borrower as a last resort by phone, email or letter in order to receive the corrected documentation while the loan is insured thru Federal Housing Admi nistration sixty days prior to the loan closing. ADT/COPG- Jacksonville, FL May 2009- September 2010 -Answered phones and took ac tion on customer requests.-Provided ADT technicians and managers with product an d service information.-Transfer customer calls to appropriate staff.-Identified, researched, and resolved technicianas issues using the computer system. -Follow -up on technician and manager inquires not immediately resolved.-Research billin g issues and misapplied payments. -Recognize, document and alert the supervisor of trends in technicianas calls. -Recommend process improvements.-Monitor accoun ts of homes and businesses. Adecco Temp Agency- Tyco/ADT- Jacksonville, FL Sep. 2008 a" May 2009 -Customer service representative for Tyco/ADT employees and retirees with variou s carriers pertaining to benefits and new enrollment. -Processed new enrollment for employees. -Computer literate with the ability to learn multiple software applications.-Duties required professional verbal and wr itten communication skills and the ability to type 40 wpm. Adecco Temp Agency- Washington Mutual- Jacksonville, FL May 2008- June 2008. -Re viewed, sorted, counted, distributed, and accurately recorded 1200 home mortgage loan statements weekly.-Prepared over seventy disclosure statements daily. - Answered multi- line phone system, responded to customer requests, and transfe rred customer calls to appropriate staff. -Identified, researched, and resolved customer issues using the computer system. -Followed-up on customer inquires not immediately resolved. -Researched customer billing issues. Adecco Temp Agency- Citi-Group a" Jacksonville, FL March 2008- May 2008 -Proofread, scanned and verified accuracy of over 12, 000 customer home mortgage s, credit cards, automobile loans and other credit files. -Converted 4500 consumer credit paper files to digital files. Adecco Temp Agency- Interline Brands a" Jacksonville, FL Sep. 2007-Oct. 2007 -Greeted clients, answered multi-line phone system, connected customers with the correct departments and associates for meetings. -Identified duplicate or discontinued items eliminating waste and reducing redun dancy. -Proofread and ensured accuracy of over 400 documents. The Rock School a" Teacher Montgomery, AL. Dec. 2003- May 2007 -Instructed 30 students in a private school setting in subjects such as Mathemat ics, Reading, Spelling, Health, Phonics and Language, Writing, History and Scien

ce. -Maintained accurate and complete student educational records, reports, and files.-Used oral and written communication techniques.

Beasley Allen Law Firm- Admin. Assistant Montgomery, AL June 2000-Dec.2003 -Classified, stored, retrieved, and updated over five thousan d legal records and files. -Computed, classified, and recorded ap plications for automobile and home ownership. -Created and modified documents using Microsoft Office. -Organized procedures for ordering files from file stora ge center. -Scheduled and coordinated meetings and conferences.-Performed data e ntry, word processing, and mail sorting. Operated office machines.

Regions Mortgage Company- Data Entry Processor Montgomery, AL May 1998-May 2000 . -Verified, classified, and recorded over 300 home ownership loan applications.-P erformed loan delinquency and collections. -Scheduled applicant appointments, in terviewed for clarification of data submitted on the application, and reviewed f or discrepancies. Education: Ashford University a" Clinton, Iowa Master of Human Resources Management 8/10 Faulkner University - Montgomery, Alabama 5/07 Faulkner University - Montgomery, Alabama Bachelor of Business Administration Associate of Science Legal 12/02 Associate of Science 12/

Faulkner State Community College-Bay Minette, Alabama 93