Keith Szentmiklosi 201 Brook Street | New Britain, CT 06051 | v (860) 982-0234 | y ks15d1a16@westpo st.

net Professional Profile Self-motivated service-focused operations and business management pr ofessional seeking to leverage both experience and education. Detail-oriented an d organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of succes sful installation management, while ensuring high customer satisfaction and a po sitive company image. Highlighted leadership qualities and the ability to work w ith individuals from varying backgrounds, while promoting team values. Driven pa rtner eager for professional growth, increased responsibility, and the opportuni ty to apply extensive management experience in a challenging environment. Skills Summary * Inventory Control * Sales Support * Internal Reporting * Job Budgeting * Effective Communicator * Team Member * Quality Control * Project Management * Professional Attitude Operations and Installation Manager *V Acquired Skills *X Represented company brand with poise, integrity, and positivity *X Developed a rapport with customers and orient them to various products and se rvices *X Responsible for inventory management and control, including scheduling and ac ceptance of deliveries, verification of supplies and inventory reports *X Facilitated day-to-day operations, including dispatch of installers for both commercial and residential jobs, material management and generation of evaluati ons and reports for both internal staff and subcontractors *X Coordinated maintenance of building, property and equipment *X Responsible for project estimates, drawing on extensive experience and knowle dge of process, creating workable budgets and timelines *X Coordinated with partners to generate and develop sales leads *X Encouraged high customer retention by maintaining friendly, supportive contac t with existing clients *X Studied internal literature to become an expert on products and services *X Responsible for recruitment of qualified contractors, as well as developing a nd maintaining performance metrics and records *X Interacted with support staff and company resources effectively to create the best consumer experience *X Implemented operational improvements leading to improved job volume and incre ased client base *X Maintained records of site visits to potential and existing clients to assist in assessing their future needs *X Strictly adhered to budgets and schedules Professional Experience *X Commercial Flooring Concepts, Warehouse Manager (Windsor, CT) 2 010-2011 *X Accu-Struct/Floors Now, Installation Manager (Newington, CT) 20 09-2010 *X Mohawk Industries, Field Service Technician (Calhoun, GA) 2003-Pre sent *X Goldsmith & Lombardo Floor Coverings, Operations/Installation Manager (West Hartford, CT) 1999-2009 *X 5 Star Flooring, Operations Manager (East Hartford, CT) 1995-1 999 *X R&K Renovations, Carpet Installer & General Contractor (Wallingford, MI) 1976-1995

\ Education *X Addison Highschool (Addison, MI)

1976