HUMAN RESOURCES EXECUTIVE MBA in Health Care Management ~ Process Improvement ~ Staffing Strategies Innovative, high energy, solutions-driven

executive with the ability to make acc urate decisions in a changing environment with demands for precise attention to detail; comprehensive government and corporate administration experience in all Healthcare Administration and Human Resource disciplines to include development of policies and procedures, compensation, communications, employee and labor rel ations, workforce planning, performance management, benefits, and staff developm ent. Demonstrated expertise in strategic planning, team leadership, and process streamlining, as well as staffing programs and policies; tactfully resolve confl ict and performance issues. Hold Human Resource Management and SHRM Learning Sys tem Certifications. EXPERIENCE STATE OF NEW MEXICO, SANTA FE, NM * 2001 - 2010 Manager, Human Resources - Administration, Information Systems, and Emergency Me dical Services (EMS) Fund Act, Injury Prevention and EMS Bureau, Department of H ealth Managed administration, IT, and the Fund Act in the absence of the Bureau Chief served as Acting Bureau Chief for the Bureau. Directed 7 managers and a support staff of 26. Strategic advisor to Bureau regarding all human resource functions to include recruitment and selection, employee payroll and benefits, employee an d labor relations as well as disciplinary actions, grievances, classification, c ompensation, performance evaluations, agency, state and federal rules, regulatio ns and polices. Oversaw facility operation, annual contracts, and $7M+ bureau bu dget. Managed bureau information system supporting 30 computer stations and 3 ne twork servers. *Adopted procedures to enhance the units' processes to improve staffing, compens ation, staff productivity, enhance customer service, and meet deadlines. *Successfully directed rollout of the statewide Emergency Medical Services Repor ting System. *Negotiated and facilitated communication between IT, for-profit and volunteer E MS departments to record transactions. Communicated to management and key groups in government to continue to support and fund this reporting system. *Launched EMS department audits and counseled services statewide to receive fund s and improve the use of Fund Act monies and supplied services. Turned negative attitude toward audits around to a positive. *Organized, negotiated, and directed all administrative duties for the Annual St atewide Emergency Medical Services Conference. *Organized the IT Department; set up system with documents to prioritize the imp ortance of their IT need. *Improved administrative paperwork processes and effectively utilized used compu ters and ambulances by transferring them from larger departments to smaller depa rtments. Human Resources, Regulation and Licensing Department and Children, Youth, and Fa milies Department Managed several divisions with more than 400 staff oversaw complex Human Resourc e transactions provided advice on the application and enforcement of state and f ederal regulations, polices, rules, procedures, and practices governing employme nt classification, compensation, and performance evaluation. *Revised policies and procedures with review of classification and compensation systems. *Administered and enhanced training programs in Human Resources, personnel proce

sses, and best practices. *Analyzed requests for new hires, promotions, staff reductions, supervisory pay, temporary increases, in-pay bands, and reorganizations of divisions, providing direction, guidance, consultation, problem solving, and development of alternati ve solutions. *Managed benefits, complex time and labor processing issues for 24-hour faciliti es for administrative staff, employees, managers, and supervisors. Manager, Human Resources - Epidemiology and Response Division, Department of Hea lth Requested by the Director - State Epidemiologist, to launch the Human Resource D epartment for staff of over 200 in the newly formed Epidemiology and Response Di vision within the State of New Mexico Department of Health. *Managed complex Human Resource functions for all staff activities, including th e rollout of ATSS payroll, policies and procedures, employee benefits, as well a s labor relations, recruitment and selection, disciplinary actions, grievances, classification, compensation, performance evaluations, agency, state and federal rules, regulations and polices. TRANS WORLD AIRLINES, ST. LOUIS, MO * 1998 - 2001 Corporate Management Specialist Coached and worked with 400 union employees in a call center to provide better c ustomer service to passengers. Handled all escalated problems sent to the Corpor ate, CEO, and legal levels. Resolved staff questions as the job matter expert fo r corporate management in the area of policy and procedures regarding Internatio nal Association of Machinist Union contract. Career Note: Details of prior positions available on request, and include Realto r with The Vaughn Company in Albuquerque, 1996 - 1998, and Co-Owner, Director H uman Resources and Sales with Brenner Printing in San Antonio; directed organiza tional and employee development, employee relations and strategic planning. Deve loped staffing strategies, wage and benefit administration for 40 employees. Lau nched staffing of a sales force resulting in the increase of revenues form $500K to over $4M annually. CERTIFICATIONS Human Resource Management Certification, Robert O. Anderson School and Graduate School of Management, University of New Mexico The SHRM (Society of Human Resource Management) Learning System Certification, R obert O. Anderson School and Graduate School of Management, University of New Me xico EDUCATION & TRAINING Master Business Administration -University of Phoenix, Albuquerque, NM * 2004 Bachelor of Business Administration Degree, New Mexico State University, Las Cru ces, NM Performance Appraisal Development, State of New Mexico Personnel Office, Santa F e, NM A Practical Guide for Documenting Discipline, Organizational Courage In State Go vernment, GenQuest, Inc., Santa Fe, NM Managing Organization Performance, P4 Solutions, Santa Fe, NM

For Cover Letter:

Highlights of my background include: *Over 15 years of progressive experience serving in increasingly responsible Hum an Resource and training positions in dynamic environments. My credentials inclu de an MBA, Human Resource Management and SHRM Learning System Certifications. *Outstanding organizational training and development abilities that dramatically impact the effectiveness and proficiency of management, staff, and Union workfo rces. *As a tenacious, visionary leader, I can leverage my creativity and forward thin king to establish systems, programs, and policies that affect corporate performa nce. In addition, my efforts have consistently and successfully aligned human re sources with the corporate mission, vision, and philosophy.