Competency Summary * * * * * Market Analytics * Market Development Project Management * Sales and Marketing Product Development * Collateral Material

Development Advertising and Marketing * Warehousing and Logistics Call Center Management * Pricing

Professional Experience Scope Services Greensboro, NC - New Castle, DE 2008 - Present Project Manager * Direct and oversee regional installation office including staff and operations ; * Direct the installation of smart meters for PHI/DELMARA ensuring timeliness, q uality control and cost management; * Provide level one trouble shooting for Pidion BIP 6000; * Oversee warehousing operation and inventory of over 300,000 gas and electrical meters; * Oversee quality and compliance of the call center ensuring effective and effic ient customer service; * Design and conduct technical training programs for employees on proper install ation, disconnection, connection and safety with regard to electrical power mete rs; * Conduct employee training to accurately read electrical meters and properly us e test equipment; * Manage the recruitment, selection training and development staff, ensuring app ropriate staffing levels; * Oversee staff training and compliance with regard to applicable procedures rel ated to power theft resolution and reporting; * Resolve customer complaints, inquiries, and damage claims; and * Manage maintenance of fleet of service vehicles. Videobytes Indianapolis, IN 2001 - 2006 Technical Manager * Managed moves, adds and changes on phone system (Vodavi); * Responsible for the installation and technical support of computer workstation s; * Provide technical (desktop support) e.g. including memory installation, card i nstallation, and software and Windows support; * Maintained LAN network, configured routers as needed; * Responsible for all software and hardware installations; and * Coordinated maintenance activities on Vid Net Network. Med - Search Plus Indianapolis, IN 1994 - 2001 Manager, Client Relations * * * * * * * * * Managed a team of twenty client relations specialists; Developed and implemented marketing programs to generate new clients; Managed daily operations of client relations service center; Responsible for ad placement in industry publications; Developed and maintained web site; Responsible for moves, adds and changes on phone system (Meridian); Responsible for the installation of computer workstations; Responsible for all software and hardware installations; and Created Dream Job Hotline.

Modis, Inc. Greensboro, NC Installation Technician

2009-2010

* Installed network printers on various projects Consolidated Network, Inc. Indianapolis, IN POP Technician/ Optronics Technician 1990-1994

* Maintained fiber optic network (SONET); * Installed communications equipment and circuits (ds-0, ds-1, ds-3); Provided technical support, performed QC checks and card level maintenance on th e following: Alcatel 1565 fiber transmission system, Alcatell DMX 3003 Multiplexer, CSU/DSU, Tellabs DACS * Performed preventative maintenance on equipment and facilities; and * Operated digital test equipment to troubleshoot isolate and repair network com munications problems T-Berd, 309 Tester, Spectrum Analyzers. Other Experience United States Air Force Andrews AFB, MD Technical Controller - Sergeant 1985-1990

* Supervised assigned personnel; * Maintained the integrity of Autovon and Autodin telecommunications networks fo r Europe and the United States; * Worked with Com Sec crypto devices; * Performed fault isolation; and * Performed quality control checks on UHF, satellite, and tropospheric scatter r adio systems, multiplexers, TRC 35, FRC 66. Allstate Workplace Division Benefit Specialist * * * * * Greensboro, NC 2007 - 2008

Market supplemental insurance benefits to business statewide. Enroll employees in supplemental benefit programs. Coordinated enrollment events. Cold called on business owners. Created marketing and sales literature.

US Equity Mortgage Greensboro, NC 2006 - 2007 Mortgage Loan Officer * Originated residential and commercial mortgage loans for purchases and refinan ces; * Cold called on local realtors and builders; and * Facilitated the loan process. Education BS Information Technology, World College Currently enrolled, projected graduation 2011, 4.0 GPA AS, Electronic Systems Control, Community College of the Air Force, Maxwell AFB, AL Telecommunications Systems School, Keesler AFB, MS Basic Electronics School, Keesler AFB, MS