JASON MCDONALD 20333 NW Colonnade Drive ? Hillsboro, OR 97124 ? ?

425-213-9638 TRAINING & MANAGEMENT PROFESSIONAL Highly motivated and skilled professional with unique combination of experience in conducting technical training and installations as well as expertise in creat ing technical documents. Seeking advancement within dynamic, high-growth organiz ation that welcomes strong leadership, initiative, and dedication. A confident s elf-starter and critical thinker with strong interpersonal and communication ski lls with the expertise to train personnel on using new software/hardware. Except ional ability to excel under high pressure along with unmatched commitment to me et, or exceed, goals and objectives of the organization. Demonstrated ability to build rapport and resolve complex issues among multiple entities with conflicti ng interests. Over 10 years' experience of customer service dealing with diverse customers. SELECTED PROJECTS * Project 1: Wyndham Worldwide Travel to sites all over the US and Canada to install new equipment/software and integrate existing equipment. Train staff to operate all software/equipment, tr oubleshoot and resolve all problems that arise, and support and continue teachin g over phone and through Webex sessions online/e-learning. Update all training m aterials and communicate new changes or updates to clients to ensure they have t he latest information. * Project 2: Pegassus (IT contract with all Best Western Brand Hotels) Train staff from around the world through phone meetings and Webex/e-learning In ternet sessions. Write and distribute current information in all training materi als; remain up-to-date with all developments with current system and teachings a nd pass that along to the clients, troubleshoot all new problems and assist clie nts remotely with how to resolve these issues. * Project 3: Louis Vuitton Travel to all Canadian/US sites and help upgrade software while teaching all sta ff how to use it, update all training materials and write new procedures for new software changes, troubleshoot remotely while logging into clients systems and over the phone. CAREER PATH Technical Trainer / Writer 11/2007 - 4/2011 Stefani Technteam Global - Southfield, MI * Provide live support to properties and employees during initial days after ha rdware/software installation to answer remaining questions and resolve potential problems. * Travel to sites all over the US/Canada to install and support new software/ha rdware installations as well as train employees to operate all systems. * Update and maintain training materials and write new entries and documents as system updates require. * Present daily progress reports to management, report any problems and adhere to a strict schedule. * Apply expertise in all MS operating systems, SharePoint, Adobe Captivate, Web ex, POS systems, TCP/IP Protocols, Data migrations, BIOS updates, Ghost Reimagin g, with basic knowledge of Linux operating system. Accomplishments * Trained over 2,000 people this year alone.

* Achieved extremely high success rates with sites while working independently. * Successfully joined three different projects in 3 1/2 years and was able to l earn and teach all aspects of those projects. * Achieved extremely high customer satisfaction rating among clients Lead Customer Support Representative 1/2007 - 7/2007 Allied Trade - Kirkland, WA * Responded to incoming calls and e-mails from customers and answered all inqui ries. * Supported fellow staff members with issues regarding company policies; assist ed other reps with difficult clients; kept all product information up to date; a nd used multiple online resources to find correct answer. * Updated and maintained all product and training materials. * Assisted newer staff members and helped them deal with difficult clients * Ensured high customer satisfaction amongst all the clients and staff * Communicated technical information to clients in an easily understandable man ner. Night Manager / Senior Auditor 09/2005 - 08/2007 Willows Lodge - Woodinville, WA * Trained and coached all new employees. * Facilitated the resolution of all issues that arose in regard to customer mee tings or conferences. * Accurately reported all financial earnings for the day. * Managed check in/out, answered customer questions, and greeted each and every customer. * Ensured efficient scheduling was carried out and all staff had weekly assignm ents. OTHER POSITIONS HELD Part Time Auditor/Front Desk 01/2007 - 07/2007 Baymont Inn & Suites - Kirkland, WA General Position 05/2005 - 09/2005 Rawah Ranch - Rawah, CO Front Desk Lead/Auditor/Trainer/Bellman 03/2005 - 09/2005 Shenandoah National Park (Operated by Aramark) - Luray, VA Youth Counselor 02/2004 - 03/2005 Eckerd Youth Alternatives - Deerlodge, TN Front Desk/Night Audit/Bellman/Concierge/Trainer 03/2003 - 12/2004 Shenandoah National Park (Operated by Aramark) - Luray, VA Gondola Operator 11/2002 - 02 Mammoth Lakes Ski Resort - Mammoth Lakes, CA Quality Control/CSR 10/2001 - 06 Livebridge - Tumwater, WA EDUCATION AA Degree 2001 Centralia College - Centralia, WA EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST