CONSULTING OFFERINGS

Coverage
2

Who we are

What we do
What are the business needs we service

What are our services? Consulting; Learning

What benefits do they provide? What are our strengths? How do we work together?

The Last Mile Family

3

Diwakar Menon
23 years of experience in leading large test transformational programs Set up and delivered end-toend test programs for Fortune 500 customers Quality practitioner and speaker at industry leadership seminars

Vallari Shah
20+ years of experience in Top 10 consulting firms Hands on delivery manager with design & architecture and program management expertise Managed end-to-end services and product portfolios

Anil Balan
20 years of experience in delivering end-to-end test transformation programs Enhanced test velocity through innovative co-location centers Experience across multiple GEOs Voted best for customer delight

Jyoti Prabhu
15 years of experience in setting up and operationalising test Centers of Excellence Certified 6-Sigma Blackbelt with focus on enhancing customer delight through cost and process optimisations Deep experience in leading services organisations

What We Do
4

Focused on consulting and training services in the area of Software Testing & Quality Assurance.

Domain led QA services in the areas of Telecom and Financial Services

Bring value to end user and IT service provider organisations with a focus on end business objectives Provide transformational services that bridges the gap between end user and IT service delivery partners thus creating a win-win situation Take ownership for meeting business objectives and drive change in end user and supplier organisations Provide core expertise in governance; process management; skills management to enable a seamless e2e engagement

The Testing Transformation Drivers

5

End User Challenges

Improved end-to-end experience Manage diverse partners Reduced Costs Improved Skills Improved Quality of Testing Reduced time to market Transformational Leadership

Service Provider Challenges The Last Mile Way Increased complexity e2e
Manage diverse organisations Transforming skills Increasing domain focus Process & Metrics Culture Lack of e2e Governance skills Ability to scale Improved Process Focus (TMMi / TPI) Organisational Realignment Capability Baselines & Competency Growth Domain focused Test Management principles Focused Competency Enhancement Interventions

Test Process Management

6

Our Services Process Evaluation & Development TMMi / TPI Process Framework
Program Assessment & Maturity Evaluation TMMi / TPI Process Assessment Transformation Objectives & Roadmap

Implementation Oversight
Test Process Audit
Last Mile Consultants Technology Solutions Pvt. Ltd.

Test CoE Management

7

Our Services Test Maturity Assessment

Evaluation Of Test Process & Frameworks Competency & Skill Assessment Customer Centric Knowledge Assessment Roles & Responsibility Mapping Performance Scorecards People, Process & Tools Right Shoring

Last Mile Consultants Technology Solutions Pvt. Ltd.

Test Program Management

8

Our Services Test Governance Model

Risk Assessment & Mitigation Enterprise Program Reporting Test Program Management Resource Planning And Deployment Metrics Definition And Implementation KPI & SLA Management
Last Mile Consultants Technology Solutions Pvt. Ltd.

Test Competency Management

9

Our Services Competency Needs Assessment

Competency Enhancement Roadmap Salary Benchmarking Organisational OnBoarding Transformation Interventions Tester To Test Lead Test Lead To Manager Test Lead To Test Architect

Last Mile Consultants Technology Solutions Pvt. Ltd.

Test Bid Management

10

Our Services
Business Case Definition Solution Design Engagement Modeling Client Interface Commercial Modeling Transition Planning Transition Management

Last Mile Consultants Technology Solutions Pvt. Ltd.

Our Methodology
11

Transforming Test Engagement

Achieve Operational Excellence Improve Delivered Quality Reduce Cost Reduce Time To Market

Test Management

Minimization of Risk Transparent Governance principles Metrics and Analytics

Test Services

Delivery of Test Benefits Quantified Cost Savings Maximizing RoI

The Last Mile Way

12

Customer Centricity

Keeping the customer needs at the core of what we do

Driven by leadership in thought

Change is never easy, rallying people around it is what we do

Pragmatic Innovation

Focused on the parameters of customer delight, quality, time and cost

Business outcome driven

The need to ensure that end outcomes are attained is what the journey is about

LEARNING OFFERINGS

Last Mile Consultants Technology Solutions Pvt. Ltd.

Our Differentiator
14

Designed taking inputs from industry experts Domain focused approach tailored to suit organisational needs Transformational in nature covering the entire set of roles from tester to test program manager Case study led initiatives to drive home concepts Right mix of e-learning and instructor led approaches Mix of online assessments & case presentations Leads to industry recognised certifications like ISTQB (Foundation and Advanced), CSTE, CMST

Last Mile Consultants Technology Solutions Pvt. Ltd.

Our Offerings
15

Test Manager

Test Managers Primer Risk Based Testing Agile Test Delivery Models Effective Test Reporting Lead To Manager Transformation Test Design & Architecture Requirements Through To Validation Training for freshers Online assessment and assignments Leading to ISTQB Foundation Certification

Test Leads & Analysts

Foundation

Last Mile Individual Capability Report (ICR) a qualitative and quantitative assessment to develop effective career progression plans Based on a Competency Matrix mapping skills to roles Capability Assessment post training to assess skills improvement

Last Mile Consultants Technology Solutions Pvt. Ltd.

Thank You

Last Mile Consultants Technology Solutions Pvt. Ltd.

Operating Model
17

Client Organisation
(Improved Service)

Last Mile
(Capability Augmentation)

Acutest
(Test Transformation)

Last Mile Consultants Technology Solutions Pvt. Ltd.

Focus Areas for Analysis

18

Achieve Operational Excellence

Centralized real-time dashboards provide project performance status and health transparency Robust global and project-level metrics and performance against key measurements Track and suggest improvements to ensure High defect removal rate; Low defect density; Low production defect count Robust global and project level metrics and performance against key measures Determine Full Time Employee Return on Investment & production support costs (defects leaking into production) Determine candidates for automation and optimization of repeatable processes and tools, resulting in re-use, standardization and reduction of waste Robust global and project level metrics and performance against key measures Determine areas for consolidation of processes and technologies Put in place standard operating models to ensure measurement Robust global and project level metrics and performance against key measures

Maintain or Increase Delivered Quality

Reduce Cost

Reduce time to market faster and shorter testing cycles

Last Mile Consultants Technology Solutions Pvt. Ltd.