WILLIAM ROSCISZEWSKI 18745 East Druids Glen Road, Queen Creek, Arizona 85142 480.840.9142 602.694.4512 rotnjetski@gmail.

com

QUALIFICATIONS SUMMARY Highly organized, technically inclined, and talented professional with passion t o work in a productive environment where success is clearly defined and apprecia ted. Demonstrate solid expertise in sales penetration along with proficiency in formulating and implementing standard practices and procedures to effect dramati c improvements in efficiency, productivity, and business processes toward successful attainment of organizatio nal goals. Detail-oriented with proven effectiveness to multitask in competitive , high-impact, and fast-paced environment while juggling multiple priorities sim ultaneously with good judgment. Technical Expertise: Microsoft Word, Excel and Outlook | UCS | ADP | Reynolds/Re ynolds | Arkona Operating Systems FUNCTIONAL STRENGTHS ORGANIZATIONAL MANAGEMENT AND OPERATIONS Demonstrated expertise in business and management principles, including strategic planning, leadership technique, and coordination of people and resourc es Responded quickly and properly to changing circumstances; assessed probl ems, formulated comprehensive decisions to achieve positive change, and refocuse d on new priorities Effectively provided direction to all administrative responsibilities by supporting the management LEADERSHIP AND SUPERVISION Displayed ability to manage multiple tasks without compromising the qual ity Employed sound and consistent judgment to decision-making processes Demonstrated ability to supervise, direct, and guide individuals and gro ups toward completion of tasks and fulfilment of goals INTERPERSONAL RELATIONS / CUSTOMER SERVICE Applied knowledge of principles and processes in providing customer and personal services, assessing customer needs, meeting quality standards for servi ces, and evaluating customer satisfaction Achieved desired results and personal goals through expertise in providi ng diplomatic solution to customer problems and conflicts Consistently maintained high level of professionalism and integrity in d ealing with clients and building long-term relationship with all levels of manag ement

CAREER ACCOMPLISHMENTS

FLEET SERVICE ADVISOR ~ SanTan Ford, Gilbert, AZ ~ May 2007Present Successfully received the Master Service Advisor Certification for Ford Motor Company and was promoted as Fleet Service Advisor. Rendered assistance in the implementa tion and development, as well as contributed to the growth of the Fleet Service Department. Brought major contributions to SanTan Fords, which resulted in recei ving the very prestigious "Presidents Choice" Award. SERVICE ADVISOR ~ Power Chevrolet, Superstition Springs, Mesa, AZ ~ Jul 2004May 200 7 Retained status as General Motors Master Service Advisor, receiving various awar ds and recognitions for team performance. Achieved the Gold Level Customer Satisfactio n in just short period of time. Earned the AutoNations Rising Star award and became Au toNations Red Rocket certified. SERVICE ADVISOR ~ Courtesy Chevrolet, Phoenix, AZ ~ Aug 2003Jul 2004 SERVICE ADVISOR ~ Kachina Cadillac, Scottsdale, AZ ~ Dec. 2001Aug 2003 Initially hired to take responsibility in writing service for the Cadillac and O ldsmobile customer base. Obtained promotion to write service for the ailing Saab Service Department. Successfully amplified sales to an acceptable saturation le vel and the sub-par C.S.I. to above zone average.

EDUCATION ASSOCIATE OF APPLIED SCIENCE | General Motors-Sponsored A.S.E.P Glendale Community College, Glendale, AZ Program

PROFESSIONAL TRAINING Annual and Quarterly Product Training | Ford Motor Company, General Motors, Good Year Tires, Continental Tires, and Michelin Tires Sales Techniques Training | OSHA Safety Training | MSDS Training Human Resources Classes in Sexual Harassment and Discrimination

AWARDS AND HONORS Established a profitable franchise that generated $1800 sales per month and grew to more than $6500 weekly in only 10 months ~ Snap-On Tools Franchise Currently ranked in the 3rd tier for "E2" and placed in the top 25% for 2011 Received the "Presidents Choice" award in recognition for significant co ntributions to SanTan Fords Positioned in the Top 10 for 2010 in Ford Motor Companies E2" Program Ranked #1 in the region for 2009 Achieved the AutoNations Shooting Star award for demonstrating exemplary custo mer service