ALFONSO L. WILBURN IV 200 Mesa Dr. Glenn Heights, TX. 75154 (Hm) 972-274-5056 (cell) 214-714-2970 aw1ad72ae@westpost.

net OBJECTIVE CAREER POSITION AS A SYSTEMS ADMINISTRATOR EDUCATION MicroTek, Dallas, TX. Aug 2011 Informatica PowerCenter 8.5+ Administration Course MTM TECHNOLOGIES INC., IRVING, TX. July 2010 Citrix XenApp 5 for Windows Server 2003: Administration Course HEALTH MANAGEMENT SYSTEMS, IRVING, TX. Hipaa Compliance Certified Feb 2010

COLEMAN COLLEGE, LA MESA, CA. GPA 3.8 July 2005 Associate of Science Degree in Computer Networks Certificate in Computer Electronics Technology (July 1995) SOUTHERN METHODIST UNIVERSITY, PLANO, TX. Feb 2005 A+ Certified, Network+ Certified, Security+, MCSE 2003 Track DEPARTMENT OF THE ARMY, FT. GORDON, GA. Oct 2004 Information Assurance Security Officer Certificate Course U.S. NAVY RESERVE, POINT LOMA CA. Aug 2003 Network Concepts/Administration of Windows 2000 Course GROSSMONT COLLEGE, EL CAJON, CA. May 2002 Certificate in Digital Multimedia/Web Design GTC SYSTEMS, MIRA MESA, CA. June 2000 Windows 2000 Pro/Server Support Course EXPERIENCE HEALTH MANAGEMENT SYSTEMS, IRVING, TX. System Administrator *Built, racked, install, administration ool *Built, racked, install, administration *Built, racked, install, administration *Built, racked, install, administration 2010 - Present of Citrix XenServers and XenApp Server P of Windows Server 2003/2008 Servers Informatica Servers of Linux Enterprise Server systems

HEALTH MANAGEMENT SYSTEMS, IRVING, TX. 2006 - 2010 Helpdesk Analyst (Desktop Support) *Installation and desktop support of 800+ HP Compaq workstations *Investigates and resolves network and computer hardware and software issues *Install a variety of hardware, software, and peripheral devices CIBER, INC., DALLAS, TX. 2004-2006 Lead Tech -Tier 1 Analyst (USARC) - Secret Security Clearance *Level one/two technical phone support for the U.S. Army Reserve *Investigates and resolves network and computer hardware and software issues *Administration of user and computer accounts using Active Directory 2003

STRATEGIC DATA SYSTEMS, SAN DIEGO, CA. 2003-2004 Site Solutions Engineer, Navy Marine Corps Intranet - Secret Security Clearance *Conducted (NMCI) legacy application on-site analysis, troubleshooting, and test ing *Provided configuration/install requirements for legacy applications tested *Provided network Ether Peek Reports, NATTED IP Info, GPO Info, if required U. S. NAVY RESERVE, FORT WORTH, TX. 2002-2007 IT Specialist (E-5) - Secret Security Clearance *Investigated and resolved network hardware and software issues *Administration of user and computer accounts using Active Directory 2003 *Installation of network cables and testing of connectivity MANPOWER PROFESSIONAL (BARONA CASINO), SAN DIEGO, CA. 2002-2003 Desktop Engineer *Roll out and desktop support of 200+ Compaq workstations *Install a variety of hardware, software, and peripheral devices *Configured network settings for multiple units with Windows 2000 GROSSMONT DESIGNS, LA MESA, CA. 2001-2002 Web Designer *Updated and performed maintenance on websites using Dreamweaver 4 *Developed graphics using Fireworks 4 for website design *Designed and assembled animations using Flash 5 HITACHI DATA SYSTEMS, MIRA MESA, CA. 2001-2001 Internal Helpdesk Technician *Technical support via phone, email, and website for Hitachi employees *Investigated and resolved computer hardware and software issues *Coordinated with on-site technicians to resolve computer software and hardware issues MITCHELL INTERNATIONAL, MIRA MESA, CA. 1999-2001 TAC Engineer *Technical support via phone, email, and website for multiple software packages *Repairs and maintains databases for several software packages *Investigates and resolves computer software and hardware issues SUTHERLAND GROUP LTD., SAN DIEGO, CA. 1998-1999 Help Desk Engineer *Level 2 technical phone support for Hitachi laptops and servers * Investigates and resolves computer hardware and software issues *Customer service, via phone, email, and website IBM SERVICE, SAN DIEGO, CA. 1996-1998 Field Service Technician *Technical and customer service on-site * Investigates and resolves computer hardware and software issues *Install a variety of hardware, software, and peripheral devices SKILLS HARDWARE SOFTWARE INTERPERSONAL *IBM Compatibles *MS Windows XP/Win 7/2k3/2k8R2 *Phone Support *Macintosh Compatibles *Suse Linux Enterprise Server *On-site Support *Laptops *Virtual Machines *Customer Service *ACD Server *MS Active Directory 2003/2008 *VOIP Phones *Vmware Vsphere *NIC'S *Red Hat Enterprise Linux *Scanners *Network Tools i.e. Ping, Tracert

*Printers *Monitors

*MS SQL 2005 *AppSense