Eloise A. Passwater Indianapolis, IN 46226 (cell) 317-748-5140 ep1adfab2@westpost.

net Career experiences are driven by high energy, enthusiasm, and creative leadershi p abilities. Strong analytical skills and attention to detail serve as the found ations for the development of projects, training tools, and administrative proce sses that enhance image, increase productivity, and generate revenue. Projects and functions management in diverse fields include retail, healthcare, and non-profit. A variety of responsibilities incorporate, but are not limited t o, organizational development through human resources recruiting and training, o perations management both financial and physical, and communications/publication s for advertising and marketing. A demonstrated record of success in customer se rvice and assignment completion, including those above the parameters of the pos ition held, on time and within budget, can be provided immediately with letters of reference. Education and Technical Expertise Indiana University- Master of Business Administration Immersion in Chinese business and culture during trip to China as part of cour se China in Transition Ball State University- Bachelor of Science (Advertising & Marketing) International educational and cultural experience in UK and other European cou ntries through 3-month London Center Program Computer skills-Windows XP, Microsoft Suite (Word, Excel, PowerPoint, Access), p roprietary programs Career History Fry(tm)s Electronics, Fishers, IN Wireless Department Supervisor 2007-2011 Appliance Department Supervisor Appliance Sales MT Customer Service Supervisor II Coach (Customer Service Supervisor IX) Customer Service Sales Computer Accessory Sales Continuation through management ranks from Coach to Appliance Sales Sup ervisor Motivated increases in department sales and performance service contrac ts leading by personal example Consistent high performer in store for new credit card accounts in each department Member of team which routinely maintained low returns percentages As Coach, oriented and trained all new hires for store in various posi tions, including personally developed tools As CSS II, held responsibility for front-end department, 35+ associate s St. Vincent Health, Indianapolis, IN Orientation Trainer-Physi cian Business Services 2005-2007 Training of front and back office staff for primary physician offices-customer s ervice, HIPAA, IDX computer program, CPT and ICD9 medical coding, insurance util ization Development of training tools and associate records for orientation pr ogram Self-employed Certified Notary Signing Agent 2003-2005 Closing real estate loans, buy-outs of annuities Zero claims against errors/omissions policy Bicycle Action Project, Indianapolis, IN Personnel and Program Administrator 2002-2004 Secondary to Executive Administrator - running office of not-for-profi

t agency Development of human resources policies, procedures, records system Continuing Education credits in human resources Facilitation of board of directors, staff, client, and volunteer respo nsibilities and events Creation of communications and literature pieces Fannie May Candies, Carmel, IN District Training/Store Manager 2001-2002 13% reduction in waste Elimination of multiple operational violations Only store in district to exceed holiday sales projection S & K Menswear, Indianapolis, IN Superstore Manager 2000-2001 Achieved platinum store status within 3 months through high personal sales stats in items per customer, dollar sales, and initiating the opening of new credit c ard accounts Created 100% new staff through personal recruiting and training Casual Male Big & Tall, Indianapolis, IN District Manager Candidate 1998-2000 Selected for first formal training program to promote store managers t o district managers-completed Oversight of 3 locations, 35+ associates Only store in region (120 stores) to exceed goal for new credit card a ccount attainment Winner of annual Winning Difference award Suburban Aluminum Products Inc., Anderson & Muncie, IN Operations Ma nager 1993-1998 Increase in comparative sales annually every year Inventory ordering, balancing and customized special orders Physical facility and accounts payable oversight Staff training and management Reduction in delinquent accounts receivable