Shirley T. Pugh H: 919-767-1170, C: 919-797-3954, 88 Maidenhair Court, Durham, NorthN Carolina 2 7703 - sthompsonpugh@nc.rr.

com OBJECTIVE: To acquire a management level position where I am able to utilize my multilayer of organization abilities, superiority assurance, program improvement, training practices, customer service skills, and a victorious track record in a professio nal environment. QUALIFICATIONS: Twenty years of hospital administration and management in a teaching-research ho spital, with grants experience. Directs the operations of a teaching-research hospitals whereby to support teach ing, and researching programs. Divisions in medical sciences, allied health professions, programs of patient ca re, and community health. Manages business activities of the department, such as business planning, financ ial management operations, and human resources management and operations. Provides managerial support with the chair person and the Office of Finance and Planning. Developments business plans, annual budgets, financial strategies, oversee the f inancial aspects of grant administration and applications. Organizes complex tasks, often with minimal supervision. Provides leadership, advice and guidance regarding financial and administrative policies and procedures. Dual reporting of operational relationships pertaining to human resources, to th e department chair and senior associate dean of finance. Develops and set goals and objectives and provide feedback on performance evalua tions. Professional ExperienceS: Program Management Directs the operation of a teaching-research hospital, which is used to support a teaching and research program in the medical sciences and allied health profes sions and a program of patient care and community health. Develops an effective team of medical, allied health professionals and others wh o work in the hospital and sees that supporting facilities, services and equipme nt are available for the needs of the teaching, research and patient activities of the health science center Serves on a variety of health science center and other councils and committees; keeps pace with the latest developments in hospital administration and assures t he highest level of operating efficiency, quality and economy within the hospita l to bring about the lowest possible cost to the consumer; works closely with th e chiefs of services, faculty, house staff and directors of the affiliated hospi tals in the area so all operate as a whole in support of the health science cent er's program. Directs in-patient and out-patient care coordination, a variety of other service s rendered patients, hospital floor management, administration of a computing ce nter, relations with the center's business office in such areas as patient charg es, billing, collection, third party payments and purchasing, the assurance of h igh quality and sterile housekeeping and operation and maintenance of plant, per sonnel management, public relations, volunteer services, and other sensitive pro grams.

Orchestrates hospital's accreditation; represents the hospital in the community. Hires, trains, and supervises staff in accomplishing stated goals of the departm ent. Counsels employees on joining; for improvement in performance or resolve employe e grievances. Counsels nonexempt employees in the use and abuse of employee benefits. Informs employees of workshops that may benefit their positions and suggestions for the betterment of the department and to help motivate employee morale. Financial Management Directs annual budgeting and planning process for the organization's annual budg et with ED Develops and manage annual budget. Oversees monthly and quarterly assessments and forecasts of organization's finan cial performance against budget, financial and operational goals. Oversee short and long-term financial and manag erial reporting. Manages day to day processing of accounts receivable and payable using QuickBook s, producing reports as requested. Reconciles monthly activity, generating year-end reports, and fulfilling tax rel ated requirements. Assists Executive Director and Board in creating annual organizational budget an d monitoring cash flow. Manages grantor contracts and reimbursement requests. Administers payroll and employee benefits and organizational insurance. Ensures that Accounting Department requests are resolved and communicated in a t imely manner to internal and external parties. Develops long-range forecasts and maintain long-range financial plans. Develops, maintain and monitor all fundraising and accounting systems and proced ures capturing all pledges, billings and receipts and for the recording of all revenue transactions, recommend and im plement improvements to systems. Prepares annual audit and be a liaison with all outside vendor.

Shirley T. Pugh H: 919-767-1170, C: 919-797-3954, 88 Maidenhair Court, Durham, North Carolina 27 703-sthompsonpugh@nc.rr.com Professional ExperienceS contd Organizational Management Manages functions. Increases the effectiveness and efficiency of Support Services through improveme nts to each function (HR, IT, Finance) as well as coordination and communication between fun ctions. Drives initiatives in the management team and organizationally that contribute t o long-term operational excellence. Provides consulting services on matters related to fundraising, tax and insuranc e questions, and business structure and growth. EDUCATION: UNIVERSITY OF PHOENIX, Phoenix, AZ Masters of Health Administration, October 2009 NORTH CAROLINA CENTRAL UNIVERSITY, Durham, NC Bachelor of Business Administration / Management, December 1988 Employment History: UNIVERSITY OF NORTH CAROLINA HEALTH CARE SYSTEM

Dept. of Emergency Medicine/Dental Services, Chapel Hill, NC Jul 2000 until Nove mber 2009 NORTH CAROLINA CENTRAL UNIVERSITY Dept. of Human Resources, Durham NC, July 1999 until July 2000 DUKE UNIVERSITY HEALTH CARE SYSTEM Dept. of Social Services/Dept. of Cardiology Research Institute Dept. of Emergency Medicine Admissions, July 1989 until July 1999 TECHNCIAL EXPERIENCES: Software Systems: Hyperion, Star, Kronos, Eagle Soft, Webcis, A2K, Lawson. Microsoft Office: 97, 200x, XP and 7: MSWord; Excel; Access; PowerPoint; Outlook Express; Desk Top Publisher Microsoft Professional: 97, 200x, XP, and 7 LICENSE AND CERTIFICATIONS: Licensed Group Home Administrator, 1997-Present Certified Teen Parent, Public Housing Authority, Chapel Hill, NC, 1992-Present Certified Mediator/Arbitrator, Chapel Hill/Durham, NC, 1990-Present Licensed Certified Therapeutic Foster Parent, State of NC#: MHL-032-1301995-1998 REFERENCES: Available Upon Request