Mat Lee 562-577-9591 12200 Montecito Road, #C204 Seal Beach, CA 90740 ml1ae32f2@westpost.net http://www.linkedin.

com/in/matlee Customer Service, Sales & Operations Leader who has overseen processes, improvem ents, and strategic relationships through a solid career of successfully navigat ing market growth and change for a global leader. Knows how to synergize people and processes for increased customer and employee satisfaction, while achieving long term growth in revenues, profits, and career opportunities. Achieves cons istent success by creating and maintaining a culture of customer service, sales, and operational excellence for optimum results. AREAS OF EXPERTISE Key Account Management General Management Operations Management Sales Managem ent Full P&L & Forecasting B2B & B2C Sales & Negotiations Multi-Unit Business Manag ement Strategic Planning Real Estate & Contract Negotiator Project Management Leadership Development & Team Building Revenue & Market Growth Personnel Training & Development Business Development PROFESSIONAL EXPERIENCE Cut costs by 9.3% Reduced real estate contract costs by roughly 20% Captured retail rental market for an additional $5 million annually Entered leasing and replacement rental markets for approximate total revenue gro wth of $1 million+ Boasted 200% Area Manager promotion rate Achieved top 10% balance ranking ENTERPRISE RENT-A-CAR, Carson, CA 1988 - 2010 $11 billion car rental & leasing industry leader with 65,000 employees over 7,00 0 locations in North America and Europe Vice-President, Truck Rental Southern California (2006 - 2010) Promoted to direct all aspects of P&L performance and lead strategic planning, c ustomer service, sales, operations, business management, risk management, real e state, recruiting, and HR efforts for multi-unit commercial operations spread ov er 13 locations, subsequently responding to the economic downturn by cutting cos ts, renegotiating contracts, exploring new markets, and increasing sales & custo mer service training Ran most profitable operating unit in the country out of 43 by generating 20% o f company profits nationwide Cut overall costs 9.3% by instituting 20% RIF, consolidating Department Heads a nd 30% of locations, negotiating new truck purchases, and optimizing vehicle pre ventative maintenance routines and cycles Renegotiated 30% of real estate contracts and leases to save on average 20% Expanded operations into new market & revenue opportunities including retail re ntals for an additional $5 M/year, leasing operations for $850K, and insurance r eplacement rentals for $420K/year Oversaw loss control input and evaluation, competitor & market research, and le gal & regulatory reviews Established profitable relations with major insurance carriers including making

PPO agreements with five Created T.R.U.S.T., the national best in class Truck Rental Unique Sales Traini ng program which included comprehensive new-hire orientation led in-part by depa rtment heads sharing division duties and missions Partnered with outside sales consulting firm for cross-industry feedback, stand ardized key processes, and instituted KPI(tm)s and performance development meeti ngs to track goals and results on a monthly basis Led and mentored nine Regional Department Heads and established cross-functiona l relations and synergies Provided leadership in countless areas including budgeting & forecasting, contr act negotiations, vendor relations, maintenance quality & assurance, distributio n channels, sales pipelines, risk mitigation, talent recruitment & benefits, fi nancial statements & reporting, revenue & market growth, management, et al Regional Vice President, Long Beach Region (2004 - 2006) Directed all aspects of P&L performance for a multi-unit retail operation coveri ng 43 locations, leading division strategic planning, customer service, sales, o perations, business and risk management, real estate, recruiting, and human reso urce efforts Developed and mentored 10 Regional Department Heads, boasting 100% promotion ra te through performance, training and mentoring Achieved top 10% nationwide balance ranking for customer service, operating pro fit, growth, and employee retention Utilized weekly and monthly sales matrix to stack rank employees, increasing co mpetition and morale while maximizing performance and customer satisfaction Maximized vehicle sales team profits by identifying ideal cycling of used vehic les, while expanding the buyer base to utilize all possible distribution channel s Regional Operations and Sales Manager (2000-2004) Directed regional operations and sales of 24 locations Ranked best overall Regional Manager in the company resulting in a RVP promotio n Realized annual fleet growth of 12% by focusing on delivering superior customer service, sales, and value Achieved 200% promotion rate of Area Managers through performance, training and mentoring Area Operations and Sales Manager (1996-2000) Managed area(tm)s operations and sales of 8 locations Best overall Area Manager in Western U.S. in the balance areas of customer serv ice, revenue growth, profitability, and employee retention lead to promotion to Regional Manager Annual fleet growth of 20% resulting in a doubling of the fleet in 4 years Managed effectively through fierce competition which resulted in 6 competitor l ocations closing and 4 dealership fleet acquisitions Five Branch Managers promoted to Area positions by developing best-in-class per formance Branch Rental Manager (1992-1996) Promoted three times to larger opportunities during this time period Renegotiated 43 dealership internal purchase order rates with average increase of 15% Assistant Branch Manager (1989-1992) Promoted three times in three years, including a relocation Management Trainee (1988-1989) Achieved elite sales status in five of six months in this position

EDUCATION Bachelor of Science, Marketing San Diego State University, San Diego, CA