Kelly Phillips 19751 Bushard Street Huntington Beach, CA 92646 Cell: 978-914-5454 E-Mail: kp1af38dc@westpost.

net Career Focus Committed and motivated Office Management with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great init iative. Competencies Excellent verbal and written communication skills Effective decision making skill Strong customer development and relationship management skills Strong organizational skills Able to multi-task in stressful and tense environment Broad-ranging industry experience includes: healthcare, mortgage office, and res taurant Employee training and development Relevant Experience Customer Service Handled customers effectively by identifying needs, quickly gaining trust, appro aching complex situations and resolving problems to maximize efficiency. Policy Development Developed and implemented employee manual outlining all proper business procedur es and office policies. Document Organization Developed and created effective filing system to accelerate paperwork processing . Medical Records Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filin g system. Patient Billing Contacted patients for unpaid claims for HMO, PPO and private accounts and perfo rmed friendly follow-ups to ensure proper payments were made according to contra cts. Multitasking Demonstrated proficiencies in customer service, sales, telephone, e-mail, fax an d front-desk reception within high-volume environment. Training Responsible for training all new employees to ensure continued quality of custom er service. Scheduling Corresponded with patients through phone, fax, email and in person to schedule a ppointments and answer inquiries. Involved in staff scheduling to meet business

needs. Professional Experience January 2007 to Current Dr Anthony Fusco & Associates Salem, NH Optometrist Office Manager Scheduled and confirmed appointments. Improved communication efficiency as primary liaison between departments, client s and vendors. Managed incoming and outgoing calls for busy medical office. Created company's first employee manual including training and development. Worked with vendors to order and maintain inventory of office supplies. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Education 1991 Walnut High School Walnut, CA Keywords Office Manager, Active Learning, Scheduling, Reception, Client Relations, Front Desk, Medical Billing, Microsoft Office, Excel, Data Entry, Customer Service.