Professional Documents
Culture Documents
OPPro
OCCUPATIONAL
PERSONALITY PROFILE
technical manual
c
ONTENTS
1
6
THEORETICAL OVERVIEW
ADMINISTRATION INSTRUCTIONS
REFERENCES
2
LIST OF TABLES 3
1 Standardisation Sample Composition (age rounded up to nearest year)
2 OPPro Gender Differences
3 Age Effects on OPPro scores
4 A Comparison of Ethnic Group Scores with the Genesys Norm
5 OPPro scale internal consistencies & Item Total Correlations (ITCs)
6 OPPro scale Alpha & ITC’s for various standardisation samples.
7 OPPro Test-retest Reliability Over Two Different Time Periods
8 Product-moment Correlations between OPPro Sub-scales (n = 988)
9 Correlations between OPPro and 16PF Form A Factors
10 Correlations between OPPro and 16PF Form 5 Factors
11 Correlations between OPPro & 15FQ
12 Multiple Regressions predicting the OPPro from OPQ™ Factor 5 (N = 41)
13 Correlations Between OPPro & JTI
14 Correlations between OPPro dimensions, EPQR and I7 (n = 158)
15 Correlations Between the OPPro & NEO (N=107)
16 Correlations Between the OPPro & PPQ (N=144)
17 Correlations Between the OPPro & VMI (N=59)
18 Correlations Between the OPPro & MAPP (N=59)
19 Correlations Between OPPro & GSIV (N=375)
20 Correlations Between OPPro & OIP Work Needs (N=108)
21 Correlations Between OPPro & OIP Interests (N=108)
22 Correlations Between OPPro & VPI (N=108)
23 Correlations between OPPro Dimensions & External Criteria (n = 59)
24 Relationship between OPPro and Clerical Performance Criteria
25 Correlations between OPPro & Service Engineer Performance
26 Correlations Between OPPro & Printer Performance Criteria (N=70)
27 Correlations between OPPro/Reasoning & Telesales Performance Criteria
28 Correlations between OPPro & Retail Staff Performance
29 Correlations Between OPPro & Sales Consultant Performance
30 OPPro Correlations with Performance Ratings of Car Dealership Managers
31 Correlations between OPPro & Successful Applicant for Component Course
32 Correlations Between OPPro & Effective Sales Managers
33 TQI’s & TCI’s for a Number of Different Tests
4
THE ROLE OF PSYCHOMETRIC TESTS
IN PERSONNEL ASSESSMENT
MEASURING PERSONALITY
5
ACCOMMODATING
DETAIL-CONSCIOUS
CYNICAL
EMOTIONAL
RESERVED
- ASSERTIVE
- TRUSTING
- FLEXIBLE
- PHLEGMATIC
- GREGARIOUS
selection and assessment decisions,
and secondly, because of the extensive 6 GENUINE - PERSUASIVE
research literature demonstrating that
these dimensions measure meaningful 7 COMPOSED - CONTESTING
and stable personality characteristics.
A thorough review of the research 8 OPTIMISTIC- PESSIMISTIC (INTERNAL
literature and discussions with many - EXTERNAL LOCUS OF CONTROL)
personnel professionals led us to
develop the nine scales which form the 9 ABSTRACT - PRAGMATIC
OPPro. Thus the empirical support for
the theoretical constructs which the 10 THE DISTORTION SCALE (SOCIAL
OPPro measures is large and we CONFORMITY)
believe that each of these personality
factors are salient to a wide range of
selection decisions. A brief summary of
the research evidence which supports
these dimensions is presented below.
bo THE NINE SCALES OF OPP
ACCOMMODATING – DETAIL-CONSCIOUS – FLEXIBLE
ASSERTIVE
Many psychologists have considered This personality dimension has a
dominance or assertiveness to be an long and distinguished history in
important personality characteristic psychology. The first person to iden-
(McDougall 1932, Guilford 1958, tify this trait was Sigmund Freud
Cattell 1965). Moreover the impor- who termed it the anal, or obses-
tance of this trait is clearly supported sional personality (see Kline, 1968).
by our everyday experience. We have While Freud’s suggestion that a
all made the observation that some psychologically rigid, obsessional
people find it much easier to assert character is due to fixation at the
themselves, and get what they want, anal stage of psycho-sexual develop-
than others. For some their lack of ment is now questioned by most
assertiveness may be such a problem psychologists. Nonetheless, many
that it will cause them to comply accept the existence of this important
with others, even if this runs counter personality trait. Not only is it
to their own needs, simply because similar to the well documented
they are unable to say no. notion of the authoritarian personal-
Furthermore, our everyday experi- ity (Adorno et al 1950) but with its
ence also indicates the importance of emphasis on impulse control it is
assertiveness at work. In organisa- similar in many ways to Factor G in
tional settings a high level of the 16PF. More importantly Kline
assertiveness will form the basis of (1968) has gone on to develop a
an authoritarian, task-orientated personality scale to measure this
leadership style, with low levels of characteristic. Working from the
assertiveness forming the basis of a ideas originally expounded by Freud
democratic, person-centred style. he has shown that such people are
These are the two leadership styles typically fastidious in their attention
which were first identified by Bales to detail. Rigidly adhering to set
(1958) and have since formed the procedures and rules they are gener-
basis of most leadership research. ally well organised individuals who
Given the relevance of this personal- support traditional values and
ity dimension to occupational dislike innovation and change.
assessment, and its clear psychologi- Happy to attend to fine detail and
cal importance, it has been included follow set systems and procedures
in the OPPro. this personality dimension is clearly
important for many occupations.
1 2
bp
CYNICAL –TRUSTING EMOTIONAL –PHLEGMATIC RESERVED –GREGARIOUS
This dimension has been developed Our every day experience tells us Any observation of friends and
from the work of Christie and Geis that while most people experience acquaintances will tell us that some
(1970) who over a number of years some anxiety in certain situations people have a much greater need for
have explored the so called there are some people who consis- company than do others. In the most
Machiavellian personality. tently experience high levels of extreme case such people may
Examining the strategies which anxiety in a broad range of settings. actively dislike being on their own
Machiavelli suggests that successful Similarly there are other people who and, greatly needing others’ affec-
politicians should employ, they have rarely experience mood swings, tion, may have difficulty resisting
developed a personality question- remaining calm and constant across group pressure. Thus it is not
naire which assesses a cynical, situations. Thus we might argue that surprising that psychologists have
suspicious and fundamentally scepti- anxiety, or the lack of it, is a person- recognised the importance of this
cal attitude to human relationships. ality trait. A considerable amount of personality dimension for some time.
Lacking faith in other people’s research exists to support this In the early part of this century
honesty and trustworthiness, hypothesis. Eysenck & Eysenck McDougall (1932) wrote about the
Machiavellians believe that it is (1969) has shown that anxiety, or gregarious instinct and more recently
important to act in an expedient or neuroticism, is a stable personality Maslow (1970) has suggested that
manipulative way, expecting that characteristic. He not only argues ‘the need for affiliation’ is one of the
other people will try to take advan- that it is one of the most important most basic human motives.
tage of them if they give them the personality factors, but also suggests Considerable research in the area of
chance. Some have suggested that that it might have a biological basis. personality has supported these
this cynicism may be based on early Its clear importance as a personality hypotheses, demonstrating that
childhood experiences, with the dimension is demonstrated by the gregariousness is one of the most
Machiavellian person having been number of psychologists who have important and stable aspects of the
repeatedly let down by important constructed scales to measure this human character. This idea is
others. Conversely it may simply be factor, amongst them Eysenck contained in Eysenck’s (Eysenck &
a realistic response to the demands of (Eysenck & Eysenck, 1969), Cattell Eysenck, 1969) concept of extraver-
a challenging world. Either way (1965) and Thurstone (1950). With sion and in Cattell’s 16PF the
Machiavellians are not inclined to be its clear implications for the way sociability dimensions form one of
gullible or easily misled, always people deal with stress, and for their the major factor clusters. With its
questioning others’ motives and likely degree of emotional resilience, clear relevance to many occupations,
wondering what their real intentions it would have been a major omission the failure to include such a dimen-
may be. With its emphasis on ‘politi- not to have included this factor in sion in the OPPro would have been a
cal’ expediency, this dimension has the OPPro. major omission.
been included in the OPPro.
3 4 5
bq
GENUINE –PERSUASIVE COMPOSED –CONTESTING
This dimension has been derived This dimension has been derived
from Snyder’s (1979) concept of from work on the coronary prone
self-monitoring. The idea behind this personality. Considerable evidence
notion is simply that people tend to now exists demonstrating that people
base their behaviour either upon the who are prone to stress related
demands of the situation or upon health problems have a particularly
their own attitudes and opinions. tense, competitive and hard driving
Snyder (1979) has developed a approach to work. Jenkins et al
questionnaire to measure this (1979) have termed this personality
concept and has termed those people syndrome Coronary Type A
who generally base their behaviour Behaviour. This is characterised by a
upon the demands of the situation as challenging, tense approach towards
high self-monitors. Such people are work which expresses itself most
good actors and are generally clearly in the inability to believe that
persuasive. Being sensitive to social others will meet your own high stan-
cues and expectations their behav- dards. While such an approach may
iour will vary greatly between superficially appear to be associated
situations. Low self-monitors by with success at work, on closer
contrast are not very responsive to inspection such a personality orien-
the demands of the setting and their tation may at times be self defeating.
behaviour tends to be consistent With their inability to delegate and
across different situations. Sincere tendency to take on more work than
and open, their behaviour is usually they can handle, Type A people may,
a reflection of their own attitudes in the long run, fail to be as effective
and opinions. Consequently they as someone who is more composed in
may find it difficult to hide their true their working style.
feelings and beliefs from others,
possibly lacking tact and diplomacy
in some situations. With its clear
implications for sales positions and
all those occupations which require
tact and diplomacy it was felt that
this recently developed personality
dimension should be included in the
OPPro because of its relevance to
many selection decisions.
6 7
br
OPTIMISTIC –PESSIMISTIC ABSTRACT –PRAGMATIC THE DISTORTION SCALE
(INTERNAL –EXTERNAL LOCUS (SOCIAL CONFORMITY)
OF CONTROL) This dimension has its origin in The distortion scale was developed
This dimension has been developed Jung’s (1921) concept of Thinking- from the work of Crowne and
from the work of Rotter (1966) who Introversion versus Marlow (1964). After extensively
coined the term Locus of Control to Thinking-Extraversion; a concept exploring the factors which influence
describe people’s expectations that which was latter developed by Caine the image people choose to present of
their actions determine the outcome et al.(1981). Jung argued that themselves to others, these authors
of events. The idea behind this Thinking-Introverts were inner- invented the concept of the social
dimension is simply that while some directed in their thinking style and desirability motive. They suggest
people feel in control of the course would thus be abstract, intellectual, that people who have high levels of
their life is taking, believing that aesthetically sensitive people. The social desirability have a strong need
their actions will determine what stereotypical artist, or academic, to seek social approval.
happens to them, others feel that they are inclined to be creative and Consequently they attempt to
their lives are fundamentally out of imaginative, yet may often be so present an unrealistically positive
their control and that their actions involved in thought that they give image of themselves to others, in
will have no influence on the little weight to practical realities. order to gain their approval. That is
outcome of events. Research has Thinking-Extraverts by comparison to say, they do not admit to having
demonstrated that these expectations have an outer directed thinking style. any of the weaknesses or foibles
have many implications for behav- Practical and pragmatic, Jung char- which make us human. Instead they
iour. For example, people who acterised such people as the are motivated to pretend to be
believe that their actions will deter- stereotypical engineer, who always paragons of virtue having no flaws or
mine the outcome of events are more asks whether things work rather defects of character, however small.
likely to persevere after an initial than why they work, as Thinking- Crowne and Marlow (1964) have
failure, anticipating future success. Extraverts. Having little time for developed a questionnaire which
Moreover, they approach life in a theorising and lacking aesthetic measures social desirability and this
more positive, optimistic way and sensitivity they will prefer to focus on has subsequently formed the basis of
are less likely to suffer from depres- concrete, practical matters and may the distortion scales which are used
sion. In recent years the concept of at times even be a little ‘black and in most modern personality ques-
locus of control has received a white’ in their thinking style. With its tionnaires (e.g. the OPQ† series of
considerable amount of research emphasis on a theoretical, abstract tests). Simply put, these scales
attention, and although it is a rela- approach to problems versus a prac- measure a person’s desire to present
tively new concept in personality tical, pragmatic approach, and its an unrealistically positive picture of
theory it is increasingly felt to be an concern with artistic and aesthetic themselves and as such measure
important one. With its clear impli- sensitivity, this dimension will be motivational distortion.
cations for self-motivation it was felt relevant to many selection decisions.
that it was important to include this
personality dimension in the OPPro.
5
ACCOMMODATING
DETAIL-CONSCIOUS
CYNICAL
EMOTIONAL
RESERVED
– ASSERTIVE
– TRUSTING
– FLEXIBLE
– PHLEGMATIC
– GREGARIOUS
of each dimension will be modified
for those candidates whose scores are 6 GENUINE – PERSUASIVE
less extreme, and to this end the user
is referred to the detailed narrative 7 COMPOSED – CONTESTING
report which is produced by the
GeneSys® Integrated Assessment 8 OPTIMISTIC – PESSIMISTIC
Software System.
In addition, interactions between 9 ABSTRACT – PRAGMATIC
these dimensions will significantly
modify the meaning of each
individual factor. As such, no
personality dimension should be
interpreted in isolation, but its
meaning should always be
considered in the context of a
candidate’s total personality profile.
Such interactions are dealt with in
the narrative report which is
produced by GeneSys®.
ACCOMMODATING –
ck ASSERTIVE
ACCOMMODATING ASSERTIVE
Empathic Dominant
People orientated Task orientated
Accepting Challenging
Sensitive to people’s feelings Unconcerned about others’
feelings
Avoid confrontation Confrontative
Deliberating Spontaneous
Controlled Lack self-discipline and
self-control
Rigid Flexible
Enjoy attending to detail Dislike attending to detail
Conscientious Disregard rules and obligations
Low scorers are controlled and High scorers are spontaneous and
punctilious in their dealings with lacking self-control they often act in
others, greatly respecting authority an unplanned, impromptu way.
and the status quo. They believe it is Disinclined to plan ahead, they tend
important to follow accepted proce- to take life as it comes.
dures and conventions and at times Extemporaneous and casual in their
others may see them as somewhat attitude and not having a rigid,
obsessional and pedantic. By nature disciplined nature, they are inclined
extremely tidy and meticulous in to be radical and unconventional.
everything they do, they have a fine They will dislike having to adhere to
eye for detail. Happy to rigidly set rules and procedures and will
follow set procedures and systems, have difficulty persevering with
and work within well defined struc- tedious, repetitious tasks. Moreover,
tures, they always ensure that things they do not like attending to detail
are done in a correct and proper way. and may be prone to make careless
Extremely conservative by nature, mistakes. Not in the least fastidious
they are inclined to distrust the new or fussy, they are not concerned with
and radical in favour of the tried and formalities or etiquette. Some people
tested. Being very traditional they may see them as overly casual or
dislike change which they are likely informal in their attitude while
to try to resist. Believing that it is others may find that their informal-
important to plan well ahead, they ity makes them feel at ease. Flexible
are inclined to prevaricate and may and adaptable in their thinking style
have difficulty in situations which they are attracted by new and innov-
require decisive action. Respectful of ative ideas. Not in the least
authority and traditional values, and conservative, they will not cling to
inclined to be concerned about the past but instead will embrace the
status, they are always careful to act future as providing new and exciting
in a correct and proper way. Having opportunities.
a strong sense of self-discipline, they
will persevere even with the most
boring, repetitive tasks and can be
trusted to see a project through to
the end.
cm CYNICAL – TRUSTING
CYNICAL TRUSTING
Suspicious Trusting
Cynical Philanthropic
Inclined to question others motives Takes people at face value
Sceptical Have faith in others’ honesty
May distrust other people Sometimes a little credulous
Low scorers are suspicious and High scorers have an honest and
sceptical. Having a fundamentally trusting nature. Believing that people
cynical view of human nature, they are basically sincere and good-
believe that most people are only hearted, they will expect others to be
motivated by self-interest. reliable and trustworthy and will
Consequently they tend to question take people at face value. While
others’ motives and not take people some may view their attitude as
at face value. They are generally unduly credulous or naïve, it is
cautious and guarded in their deal- simply that they see no reason why
ings with colleagues as they they should not trust other people.
anticipate that they will take advan- Having a basic faith in human
tage of them if they give them the nature they will not usually question
chance. Not inclined to be the least other people’s motives, not expecting
philanthropic or benevolent, they them to be dishonest. Philanthropic
expect that people will only help if and charitable, they will try to help
they stand to gain something for friends and colleagues when possi-
themselves by doing so. Their lack of ble, expecting others to help them
faith in other people may in the most when they are in need. Usually oblig-
extreme cases prompt them to para- ing and considerate towards others,
noia. Always wary and circumspect they will expect those around them
in their dealings with others, they to be dependable. If people take
will only let their guard down with advantage of their trust and good
the most intimate of friends. Rarely will, or let them down, they are
revealing their true motives and aims likely to feel hurt, seeing such behav-
they will ‘play their cards close their iour as a personal insult.
chest’. Sceptical and lacking faith in Straightforward and open in their
others’ veracity they will try to avoid dealings with other people, they will
relying on colleagues. Only after they have to be repeatedly let down
have put friends and colleagues to before their faith in human nature is
the test will they be prepared to trust shaken and they come to doubt
them. Consequently people may find others’ sincerity.
it difficult to get close to them.
EMOTIONAL – PHLEGMATIC cn
EMOTIONAL PHLEGMATIC
Low scorers are moody and High scorers are emotionally stable
emotional. Prone to suffer from feel- and have a mature outlook on life.
ings of anxiety and self doubt, they They are not easily upset and take
may have difficulty coping under most things in their stride.
pressure. Quick to take offence, they Consequently they will be able to
will not find it easy to accept accept constructive criticism without
constructive criticism in the spirit in seeing it as a personal attack. Not
which it was meant. Instead, they are inclined to emotional outbursts, they
likely to take such criticism as a are stable, self-assured and secure.
personal attack, unless it is cast in Coping well under pressure, they will
the most sensitive and delicate of usually have sufficient energy and
ways. Temperamental and prone to enthusiasm to deal effectively with
emotional outbursts, they are likely demanding situations. Not prone to
to be touchy and somewhat volatile. feelings of self-doubt or insecurity,
They may react to demanding and they will not worry unduly about
stressful situations in an unpre- past failures or future events. Self-
dictable, emotional way and will not confident and secure, they will not
cope well under pressure. Labile and suffer from feelings of anxiety or
inclined to mood swings, they will at panic. Resilient and not prone to
times feel full of energy and on other violent mood swings, they will be
occasions feel flat and lifeless for no more than able to meet life’s
obvious reason. Their tendency to demands. Well anchored and stead-
worry about the future and doubt fast, and not in the least
their own abilities may however temperamental, some people may see
motivate them to work hard in order them as rather lacking in emotion.
to forestall anticipated problems and
fears.
co RESERVED – GREGARIOUS
RESERVED GREGARIOUS
Low scorers are reserved and intro- High scorers are sociable and
spective and have little need for the outgoing. Having a strong need for
company of others. They will be reti- others’ company they will want to be
cent when talking to strangers and, surrounded by warm, supportive
happy to work on their own, they friends and colleagues. They are
will try to avoid jobs which require likely to become somewhat tense and
continually meeting new people. restless if they have to be on their
Lacking social confidence they are own for long periods of time.
likely to dislike having to talk to Consequently they will seek out
large groups of people. While they occupations which bring them into
may at first sight appear reserved regular contact with other people.
and cool, even aloof, they are not Lively and talkative, they are likely
‘stand-offish’. It is simply that they to take centre stage and may unwit-
require time to get to know new tingly over-shadow their more
people. With close friends they can reticent colleagues. Socially bold,
be as warm and socially involved as they will come to the fore at meet-
anyone. Given their natural reserve ings and social events. Not feeling
they are likely to slip into the back- the least inhibited on such occasions,
ground at social events and they may they will freely strike up conversa-
have difficulty mingling with a large tions with strangers. Warm and
group of strangers. Inclined to ‘take socially uninhibited they will be
a back seat’ in meetings, they may interested in others and consequently
need others to bring them out of they are likely to be popular. Their
themselves before they can show friends will be very important to
their full potential. Preferring the them and they will devote much time
company of one or two close friends to developing and maintaining
to that of a crowd, they are likely to personal relationships. Because of
focus on developing a few close rela- their strong need to belong they may,
tionships rather than many in the most extreme cases, have some
acquaintances. difficulty functioning independently
from group norms and expectations.
GENUINE – PERSUASIVE cp
GENUINE PERSUASIVE
Low scorers are genuine and open in High scorers tend to be good actors
their dealings with others. Unable to and are likely to be persuasive and
hide their true feelings, they cannot influential speakers. Acutely aware
easily convince people of views which of the demands of the situation, they
they do not personally believe in. will tailor what they say so as to take
Basing their behaviour upon their advantage of others’ needs and
own attitudes and opinions, and expectations. Able to convince
having little awareness of the people of a particular point of view
demands of the situation, they will even if they do not believe it them-
find it difficult to deal with others in selves, they are likely to be socially
an expedient and calculating way. skilled and somewhat calculating.
They will find it hard to hide the Able to hide their true feelings, they
truth from friends and colleagues who will act in a shrewd and expedient
are likely to see through them. way when they deem it necessary.
Lacking social awareness, they may Sensitive to the demands of the situ-
make the occasional faux pas. Their ation and to others’ expectations,
behaviour tends to be an expression their behaviour is likely to vary
of their true attitudes and opinions greatly from situation to situation. In
and consequently, is fairly consistent the most extreme case their
across different social settings. Others colleagues may wonder what their
will see them as sincere and genuine, own views really are. Socially astute,
feeling that they know where they they will be successful in occupations
stand with them. Not in the least which call for a high degree of tact
shrewd or astute in their dealings with and diplomacy. Able to laugh
colleagues, they may at times lack convincingly at others’ jokes, even if
tact and diplomacy. Being somewhat they are not funny, more perceptive
insensitive to social expectations, they colleagues may doubt their sincerity.
are not likely to be successful in situa- Almost social chameleons, others
tions which require a degree of tact or may view them as Machiavellian or
calculated behaviour. manipulative in their dealings with
colleagues. They, however, are likely
simply to see themselves as shrewd
game players.
cq COMPOSED – CONTESTING
COMPOSED CONTESTING
Calm and composed Ambitious and competitive
Able to delegate May take on too much work
Keep work separate from
home life Work long hours
Able to unwind and relax Have difficulty relaxing
Tolerant Impatient
Able to distance themselves May be prone to stress related
from work pressures illnesses
Low scorers are generally calm and High scorers are tense and compet-
composed with regard to work. They itive having an ambitious and
dislike having to continually meet challenging approach towards work.
close deadlines, preferring instead to Expecting things to be done
have time to take things at a steady instantly, they are likely to be intol-
pace. They do not have an aggres- erant of slow, indecisive people.
sive, competitive attitude towards Moreover, their competitive nature
work and, being tolerant of others, may cause them to become irritated
are not likely to be irritated by slow with people who get in their way.
or indecisive people. Seeing the They often work long hours, under
benefits which are to be gained by extreme pressure, and will have diffi-
not rushing to complete work within culty divorcing themselves from their
excessively short deadlines, they will work. Believing themselves to be
dislike being put under pressure. indispensable, they may take on
They like to keep their work separate more work than they can manage.
from their social life and enjoy Often rushing to meet deadlines,
having free time in which to relax. they are likely to believe that others
Not tense and hard driving, they are will not produce work which meets
happy to use their free time simply their own high standards.
to unwind, having no need to rush Consequently they may find it diffi-
around achieving self-imposed goals. cult to delegate tasks. They hate to
Not having a particularly challeng- be kept waiting and are prone to be
ing and competitive attitude towards impatient. They are likely to have
work, they will give colleagues credit difficulty separating their work form
where it is due. Believing that others their personal life and will often take
are as capable as themselves, they work home with them. Unable to put
will be happy to delegate work. their work behind them when they
Lacking a hard-driven, competitive get home they are likely to have
edge, they will not be particularly difficulty relaxing. In the most
challenging or contesting with extreme cases they may have so
colleagues. much difficulty separating them-
selves from their work that they will
not know what to do with their time
if they are not working.
OPTIMISTIC – PESSIMISTIC cr
OPTIMISTIC PESSIMISTIC
Low scorers have an abstract, High scorers are realistic and prag-
theoretical approach to problems. matic in their approach to problems.
More concerned with their own They are not interested in artistic,
thoughts and designs than with creative activities and have little
practical realities, they will want to awareness of aesthetic issues.
have the ideas and let others put Consequently they are likely to view
them into practice. In the most the arts as a waste of time and may
extreme case they may become so be disparaging of such things, not
interested in the theoretical nuances appreciating the finer points of
of a problem that they lose sight of design. Approaching problems in a
their overall goal. Greatly interested very ‘black and white’ way, they are
in the arts and other creative activi- likely to actively avoid jobs which
ties, they will have a strong sense of require creativity, imagination and
aesthetics and will appreciate good innovation. Having little time for the
design. Having an intellectual orien- theoretical nuances of a problem,
tation, they will enjoy thinking their strengths lie more in their
through a problem, particularly if ability to bring a realistic, practical
they have the freedom to approach it approach to problem solving. Seeing
in an innovative and radical way. theorising as a waste of time, others
Not always giving sufficient regard will appreciate their tendency to
to practical matters, they will focus on the concrete aspects of a
quickly become engrossed in the task. More interested in how to make
creative aspects of a task. Greatly things work, rather than in trying to
appreciating the arts, and believing understand why things work as they
that they enrich life, they will enjoy do, they are likely to stop others
expressing their creativity. from following an impractical course
Aesthetically sensitive, they will have of action. Theirs will be the voice
a strong sense of the beauty which which will always be heard asking,
surrounds them. but will it work in practice?
NOTE This dimension is a measure of cognitive style and does not assess
the candidate’s level of intellectual functioning. While this dimension will
indicate whether a person has an abstract or concrete intellectual orienta-
tion, that is to say prefers practical or creative activities, it does not indicate
the quality of the candidate’s work. To this end it is necessary to assess the
candidate’s aptitudes and abilities.
4 THE PSYCHOMETRIC
PROPERTIES
OF THE OPP
This chapter will present details
concerning the psychometric
properties of the Occupational
Personality Profile. The aim will be
to show that the OPPro fulfils various
technical requirements, in the areas
of standardisation, reliability and
validity, which ensure the
psychometric soundness of the test.
1
4
INTRODUCTION
6 RELIABILITY
7 CONSTRUCT VALIDITY
8 CRITERION VALIDITY
Sample 2: Undergraduates
The undergraduate sample of 158 consists of Business Studies students from
Sample 3 three UK universities. Of the total undergraduate sample, approximately one
third were male and two thirds female.
Males Females
Total
1059 31 18-56 989 28 18-45
Table 5: OPPro scale internal consistencies & Item Total Correlations (ITCs)
Opp Scale No. of Items Alpha ITC Alpha ITC Alpha ITC
Table 6: OPPro scale Alpha & ITC’s for various standardisation samples.
ds
STABILITY THE INTERNAL STRUCTURE OF
Test-retest estimates of reliability THE OPPro
were obtained for two periods, one The inter-correlations between the
and three months respectively. The various dimensions of a test are of
three month test-retest data was interest as it is important that a test’s
obtained from a sample of 260 sub-scales are relatively independent
working professional adults and the of each other, thus demonstrating
one month data from a sample of that they are measuring distinct
undergraduates. Results in Table 7 constructs.
indicate that OPPro remains highly Table 8 demonstrates that the
consistent over both time periods correlations between the OPPro sub-
with all coefficients above 0.7 and on scales are modest in size, indicating
average above 0.8. This suggests that the ten dimensions measured by
that the OPPro results are stable the test assess different personality
over time periods of up to at least characteristics. There are, however,
three months. some interesting patterns of correla-
One notable finding is that the tions between the OPPro factors.
undergraduate data over the one One is the moderately high correla-
month period is slightly less stable tion between Assertive and
than that of the working adults over Persuasive. This suggests that
a period twice as long. This may assertive people are likely to be more
reflect somewhat more variable test manipulative in their dealings with
taking motivation and/or stability in others. This is clearly consistent with
personality disposition among the our definition of this scale. In addi-
undergraduate group. tion the OPPro dimension Trusting is
negatively correlated with both the
CONCLUSION: RELIABILITY Contesting and Pessimistic dimen-
The above internal consistency and sions. This is consistent with all
stability estimates of reliability dimensions measuring different
demonstrate that the OPPro is highly aspects of anxiety. People who are
reliable internally and over the time trusting tend to be more composed,
periods covered. These reliabilities phlegmatic and confident that their
compare very favourably with other efforts will result in positive
modern personality measures. Thus outcomes. Such a finding is consis-
we can conclude that the OPPro has tent both with our expectations and
achieved its aim of being both quick with research which suggests that an
to complete yet reliable when internal locus of control is associated
compared with other commonly used with positive mental health. That is
personality questionnaires. to say that more optimistic people,
who believe they are in control of the
direction their life is taking, are more
emotionally stable and less prone to
mood swings.
dt
3 Months 1.5 Months 3 Months 1.5 months
OPPro Dimension (N=260) (N=77) SEM SEM
OPPro Scales 1 2 3 4 5 6 7 8 9 10
1 Assertive 1.00 -.02 -.18 .29 .08 .49 .16 -.24 -.09 .07
2 Flexible -.02 1.0 .26 .06 .04 .12 -.28 -.34 -.27 -.27
3 Trusting -.18 .26 1.00 .25 .24 .01 -.37 -.38 -.13 .13
4 Phlegmatic .29 .06 .25 1.00 .29 .31 -.24 -.45 .02 .32
5 Gregarious .08 .04 .24 .29 1.00 .29 -.12 -.21 -.11 .05
6 Persuasive .49 .12 .01 .31 .29 1.00 .08 -.32 -.22 .04
7 Contesting .16 -.28 -.37 -.24 -.12 .08 1.00 .29 .03 .08
8 Pessimistic -.24 -.34 -.38 -.45 -.21 -.32 .29 1.00 .17 -.05
9 Pragmatic -.09 -.27 -.13 .02 -.11 -.22 .03 .17 1.00 .03
10 Distortion .07 -.27 .13 .32 .05 .04 .08 -.05 .03 1.00
Flexible .71 Expedient (G) .56, Radical (Q1) .41, Undisciplined (Q3) .48
Phlegmatic .65 Calm-stable (C ) .50, Socially-Bold (H) .3, Self-assured (Q2) .42, Relaxed (Q4) .40
Gregarious .74 Warmth (A) .38, Enthusiastic (F) .59, Socially-Bold (H) .49, Group-orientated (Q2)
Contesting .44 Tense-driven (Q4) .30, Calm-stable (C ) .25, Apprehensive (O) .24
Pessimistic .56 Sober-serious (F) .3, Shrewdness (N) .31, Tense-driven (Q4) .37
Flexible .72 Expedient (G) .53, Sensitive (I) .38, Abstract (M) .45, Open to Change (Q1) .42,
Flexible (Q3) .53
Phlegmatic .77 Stability (C ) .54, Dominance (E) .37, Socially-Bold (H) .41, Utilitarian (I) .35,
Self-assured (O) .60, Relaxed (Q4) .38, Impression-Mgt (IM) .34
Gregarious .82 Warm (A) .48, Stable (C ) .43, Lively (F) .54, Forthright (N) .52,
Group-oriented (Q2) .72 Relaxed (Q4) .37
Persuasive .69 Dominant (E) .31, Lively (F) .36, Socially-bold (H) .55, Group-oriented (Q2) .30
Contesting .49 Vigilant (L) .37, Tense (Q4) .22, Emotional (C ) .26
Pessimistic .57 Emotional (C ) .32, Vigilant (L) .40, Apprehensive (O) .30, Tense (Q4) .34
Pragmatic .77 Utilitarian (I) .67, Vigilant (L) .33, Concrete (M) .48, Traditional (Q1) .42
Distortion .71 Trusting (L) .32, Tense (Q4) .45, Impression-Mgt (IM) .57
Flexible .72 Expedient (FG) .52, Direct (FN) .37, Radical (FQ1) .45, Informal (Q3) .57
Phlegmatic .77 Stability (FC) .44, Dominance (FE) .33, Direct (FN) .32, Confident (FO) .48,
Relaxed (Q4) .34
Gregarious .82 Outgoing (FA) .59, Enthusiastic (FF) .37, Socially-Bold (FH) .40,
Group-orientated (FQ2) .56
Contesting .49 Self-doubting (FO) .33, Suspicious (FL) .28, Tense (Q4) .44
Pessimistic .57 Temperamental (FC) .31, Restrained (FN) .36, Self-doubting (FO) .29,
Retiring (FA) .25
Pragmatic .77 Retiring (FA) .31, Reserved (FH) .31, Factual (FI) .63, Practical (FM) .64,
Conventional (FQ1) .31
Table 12: Multiple Regressions predicting the OPPro from OPQ Factor 5 (N = 41)
OPPro Scale EI SN TF JP
Flexible .32
Trusting -.29
OPPro Scale N E O A C
Gregarious .52
Contesting
Flexible
Trusting
Phlegmatic -.31
Gregarious
Contesting .31
Distortion
Flexible Results -.35, Pers Authority -.53, Novelty .34, Levity .42,
Security -.41
Trusting Altruism .48, Intimacy .34
Contesting Competition .50, Results .44, Pers Authority .34, Responsibility .40,
Levity -.41
Pessimistic Recognition .37, Responsibility -.34, Intellect -.30
Trusting -.26
Phlegmatic -.39
Flexible .51
Trusting .41
Contesting -.30
Table 20: Correlations Between OPPro & OIP Work Needs (N=108)
fo
As suggested above, there is less vocational interests but also
expectation for personality traits to measures a number of personality
overlap for vocational interest scales characteristics, based on the selec-
and by and large this is the case with tion of job titles. The VPI three letter
OPPro and the OIP interest scales code, based on the three highest
(see Table 22). There are one or two recorded interests, can provide the
notable exceptions. The OIP prefer- basis for a job-search for which
ence which reflects activities numerous references are available.
including selling and persuading Other than the very high correla-
(Persuasive) registers a very high tion with OPPro Abstract-Pragmatic
correlation with OPPro Persuasive with VPI Artistic, only modest corre-
(.72). Equally, the observed correla- lations were observed (see Table 22).
tion between OPPro This is not surprising as OPPro and
Pragmatic-Abstract and OIP Artistic VPI set out to measure different
is exceptionally high (.82), suggest- characteristics. Once again as
ing that expressed interest as observed with the relationship
measured by OIP is hardly distinct between OPPro and OIP, a very
from expressed behaviour as strong link appears to be confirmed
measured by OPPro. OIP Scientific between expressed interest in
interest hardly registers with OPPro, Artistic/Creative activities and
other than to suggest that people who Abstract/Imaginative behaviour.
are generally more interested in This same finding is evident from the
Scientific pursuits are marginally OPPro/MAPP and OPPro/VMI rela-
more stable and internal. OIP tionships which suggest equally that
Practical appears to have no coverage personality and values are less
within OPPro, whereas OIP distinguishable than might ideally be
Administrative/Clerical appears to the case. Preference for Realistic
link with OPPro Pragmatic-Abstract professions registers only a marginal
and Flexible-Rigid, although only .27 correlation with OPPro
marginally. The OIP Nurturing scale Pragmatic, whereas personality
does correlate with OPPro Gregarious appears to have little to do with
and Composed. This reflects that the interest in the Scientific area. Social
OPPro Gregarious does cover (nurturing) professions are more
empathy, concern, as well patience, likely to be endorsed by higher
as far as other people are concerned. scorers on OPPro Gregarious, reflect-
ing the concern for people aspect
RELATIONSHIP BETWEEN within this OPPro scale. The VPI
OPPro AND HOLLAND’S Enterprising scale appears to be
VOCATIONAL marginally related to OPPro flexibil-
PREFERENCE INVENTORY (VPI) ity, suggesting that individuals who
A sample of 108 undergraduate are more set in their ways are less
Psychology students completed the inclined to opt for roles which
OPPro, Occupational Interest Profile demand demonstrable business
(OIP) and the VPI (Vocational outcomes. Perhaps a little surprising,
Preference Inventory) as part of a VPI Conventional scale does not
validation exercise. register at all with OPPro Rigid-
The Holland VPI covers not only Flexible (r=-.09) and only
fp
OIP VOCATIONAL INTERESTS
Assertive .50
Flexible -.30
Trusting
Gregarious .44
Persuasive .72
Assertive .30
Flexible -.34
Trusting .24
Phlegmatic -.29
Table 23: Correlations between OPPro Dimensions & External Criteria (n = 59)
fs CRITERION VALIDITY
In this section, we provide details of performance was separated into
number of studies in which the issued and written business.
OPPro has been used as part of a Issued business refers to the seller’s
pilot study on a sample of job actual earnings; policies that have
incumbents on whom performance been bought by the customer. Written
data was available. Whilst it is not business is a measure of what the
specifically recommended that seller declares as potentially sold
personality measures be used as before the business is issued; it is seen
direct measures on future job perfor- as a measure of the seller’s potential
mance, these studies are intended to earnings. It was hypothesised that
reflect the manner in which person- poor sellers might have a high
ality measures may shed light on written, but low issued business level
some of the personality determinants because they are selling to customers
of job performance. who have no intention of taking up
policies, or they are not completing
CLERICAL PERFORMANCE their paperwork properly.
This investigation was carried out on Gregariousness, Persuasiveness
behalf of a highly successful financial and Conscientiousness registered
services group based in Hertfordshire. statistically significant positive corre-
The aim of the study was to examine lations with issued sales – overall,
the extent to which the results of a 15% of the variability in issued sales
number of tests including OPPro were was accounted for. Written sales
related to measures of job perfor- demonstrated fewer correlations, with
mance. A sample of 75 junior clerical Persuasiveness being the only predic-
staff were tested and their perfor- tor variable to achieve a modest
mance rated on criteria elicited from correlation. This supported the notion
the objective job analysis. that more Persuasive sales consultants
Correlations with OPPro dimensions may be better at obtaining initial
and performance criteria are interest, whilst Conscientiousness may
displayed in Table 24. contribute to closure of the sale. This
could lend credence to the hypothesis
SERVICE ENGINEERS that poor sellers did not complete
A U.K. leading Crane & heavy lifting paperwork properly.
equipment servicing company tested a
sample of 46 service engineers on the PRINTERS
OPPro GRT2 battery (see GRT2 A major local newspaper group with
Technical Manual). Their overall the largest number of local titles in the
performance was rated by supervisors. United Kingdom sought to examine
whether tests could predict the job
FINANCIAL SERVICES: performance of experienced printers.
A major financial services organisa- A sample of 70 completed the OPPro
tion administered the OPPro to new GRT2 battery as well as the MRT2
recruits in a sales role at the begin- (Mechanical Reasoning Test). Each of
ning of a residential training course the group were assessed on a number
as a validation exercise. It was of performance criteria by supervisors.
hypothesised that as the selling In addition, test data were correlated
process relies on interpersonal char- with the results of a job sample print
acteristics, there would be test which was administered at selec-
correlations between sales perfor- tion stage. Table 26 displayed the
mance and OPPro dimensions. Sales results of this study.
ft
Criterion OPPro Dimension
Verbal .46
Conforming .30
Abstract .28
Numerical -.24
Contesting .15
Performance Job Sample MRT2 .42 Abstract .41 Verbal .33 Numerical .30
Pessimistic -.31 Contesting -.25
Table 26: Correlations Between OPPro & Printer Performance Criteria (N=70)
gk
TELESALES STAFF SALES CONSULTANTS IN THE TRAINING APPLICANTS FOR
A sample of 30 existing telesales staff FURNISHING TRADE CAR COMPONENT TRAINING
from a motor insurance company A major furniture retail company COURSE
completed the OPPro GRT2 battery. used the OPPro to help identify the A large training company used the
Their overall performance was rated most important personality charac- OPPro + General Reasoning Test to
by their supervisors. teristics for successful salespeople. A investigate the profiles of success-
As can be seen the OPPro dimen- total sample of 69 sales consultants ful/non-successful applicants for
sion flexible correlated fairly highly was used for the study. training on a car components assem-
with overall performance, suggesting As Table 29 shows there were a bly task. A sample of 150 applicants
that the more detail-conscious staff few interesting correlations with the was used for the study. It was found
were highly rated by their supervi- performance criteria. Sales consul- that a number of OPPro dimensions
sors (see Table 27). tants who were fairly practical, calm provided significant correlations with
and not too cynical tended to achieve successful applicants.
DEPARTMENT STORE SALES the most orders. Sales consultants The important OPPro determiners
STAFF who achieved the highest monetary for successful applicants were flexi-
A major London department store sales performance tended to be more bility and an internal locus of control
used the OPPro to investigate the extraverted and accommodating. both qualities which are probably
possibility of using personality necessary if one is to successfully
measures to help predict future PREDICTION OF JOB learn a new skill. Successful appli-
performance at the selection stage of PERFORMANCE RATINGS FOR cants also tended not to be too
their recruitment process. A total of CAR DEALERSHIP MANAGERS phlegmatic nor prone to give socially
231 of their sales staff completed the A sample of 24 car dealership desirable answers (see Table 31).
OPPro and supervisor appraisal managers were assessed by their
ratings were used as an overall supervisors on a range of perfor- WHOLESALE ELECTRICAL
performance measure. As can be mance criteria. The correlations GOODS RETAILER
seen from Table 28 three of the between their scores for these criteria A major electrical goods wholesaler
OPPro dimensions showed signifi- (averaged to form a single compe- used the OPPro to identify predictors
cant correlations with the criterion tency rating) and their OPPro of effective performance among
measure. Subsequent analysis dimensions are shown in Table 30. branch managers. A randomly
demonstrated that these three selected sample of 30 branch
dimensions identified 77% of the managers were asked to complete the
good performers in the sample. OPPro during a training course. A
number of OPPro scales were related
to a rating of job performance made
by Regional Managers.
The more effective managers
tended to be quite practical and
pragmatic in their approach to
solving problems. They were also
more likely to be fairly anxious and
not as self-assured as their less effec-
tive colleagues, but were more
competitive. For this company, at
least, extremely calm, self-confident
managers did not seem to be particu-
larly effective sales managers (see
Table 32).
gl
OPPro/GRT Measure Overall Performance OPPro Scale Overall Performance
Table 27: Correlations between OPPro/Reasoning & Table 28: Correlations between OPPro & Retail Staff
Telesales Performance Criteria Performance
Table 29: Correlations Between OPPro & Sales Consultant Performance Criteria
Flexible .29
Phlegmatic -.17 OPPro Scale Success
Pessimistic -.16
Conforming -.18 Pragmatic .45
Verbal .27 Phlegmatic -.28
Numerical .16 Contesting .23
Abstract .30 Pessimistic .28
Table 31: Correlations between OPPro & Successful Table 32: Correlations Between OPPro & Effective Sales
Applicant for Component Course Managers
OPPro TEST QUALITY
gm ANALYSIS
Test quality analysis (TQA) is a quan- SIGNAL-TO-NOISE RATIO OF
titative assessment of the quality of ITEMS
measurement of test items and scales. The normalised ratio of keyed scale
Quality of measurement is defined in ITC (the ITC for an item on its spec-
the following analyses, with a single ified scale) to the average non-keyed
quality index –TQI, being provided scale ITCs reduced in size by a
by the equations in Barrett, Kline, correction factor that takes into
Paltiel, and Eysenck (1993). account the quantity of this item’s
non-keyed ITCs that are two-thirds
ITEM COMPLEXITY greater than the mean ITC on every
For each scale, the items which are non-keyed scale. This ratio is
not part of that scale are correlated computed for each item in the test. It
with the scale score. The number of thus provides a highly constrained
items correlating higher than a given parameter that takes into account
bound value are noted. If more than the size of the non-keyed scale ITCs
5 such items correlate at this level, for an item. Essentially it indexes the
they are treated as a scale and the capacity of an item to provide a
correlation between the target scale measure which is unique to a partic-
score and the new scale score is ular scale. A value of 1 indicates an
computed, as is the new internal item with no measurement noise or
consistency coefficient. This analysis cross-talk. A value of 0 indicates an
highlights items which are signifi- item that is incapable of making a
cantly related to non-keyed scales. It measure that is not significantly
is a mandatory feature of the OPPro confounded by associations with
that no item correlates higher than other scale scores in the test.
the mean item-total correlation
(ITC) for any non-keyed scale. This SCALE (TEST) QUALITY INDEX
is generally a more restrictive analy- (TQI)
sis than the usual constraint of every This parameter indexes the measure-
item correlating higher with its own ment quality of a scale of items as a
scale score than on any other scale whole, taking into account the scale-
score. For example, given an item item complexity, signal to noise ratio
correlates 0.5 with its own scale of the scale, and the disparity of
score and 0.43 with another non- mean ITCs below the mean ITC
keyed scale, the conventional within a scale. This latter correction
analysis would accept this item. guards against the number of items
However, if the mean ITC for the in a scale that might have low ITCs,
non-keyed scale is 0.40, this item but where the mean ITC is biased
would be flagged accordingly in the upwards by the greater number of
analysis. This analysis is sensitive to higher ITCs in the scale. For
the size of the specified bound value example, in a scale with 10 items,
(mean ITC or some other value) but the first 5 items have ITCs of 0.5 the
insensitive to an item that may next 3 have ITCs of 0.42 and the last
correlate 0.2 with its own scale and 2 items have an ITC of 0.15. The
0.3 with another scale. The next mean ITC for that scale is 0.41
analysis addresses this situation. which might otherwise appear to
gn
meet accepted standards and PPQ, Saville & Holdsworth Concept OPQ TQI of 0.60 & TCI of 27.8%.
obscures two ITCs of marginal 5.2, Eysenck’s Personality As Barrett et al have indicated, this is
conceptual significance. The correc- Questionnaire –Revised (EPQR ) and due to extreme overlap between
tion applied is sensitive to the I7 scales, Gordon’s Survey of some of the OPQ scales. Of signifi-
quantitative level of disparity from Interpersonal Values (normative cance in this table is the
the mean scale ITC value. form) and two samples of the Sixteen extraordinarily low parameter values
The global TQI varies between 0 Personality Factor Questionnaire for the 16PF. These values indicate
and 1, a value of 0 indicating no test (16PF) form A. The OPQ sample that the 16PF is not capable of
quality of measurement and a value was provided by 621 mixed sex, discrete measurement across many of
of 1 denoting perfect measurement. applicant respondents aged between its scales. That is, most of the items
Values between 0.6 and 0.8 indicate 10 and 50. The 16PF data was in the test are not only contributing
moderate to good measurement provided by a sample of 1898 mixed to their own scale measures but also
quality with values above 0.8 indi- sex applicants and a second sample to many others in the same test, thus
cating excellent measurement of 922 mixed sex graduate manager- making it impossible to ascertain
characteristics. ial applicants. exactly which trait is being indexed
As can be seen from this table, the by any one item.
MEASUREMENT COMPLEXITY OPPro has a TQI value of 0.71, indi-
A measure of the measurement cating a good measurement quality.
complexity or unwanted measure- Its complexity is about 16% –this
ment noise in a test can also be compares very favourably with an
made, using the results from signal
to noise ratio analyses noted above.
The Test Complexity Index (TCI) is
computed by summing the number
of items with complexity ratios less
than 0.5 (greater than the measure-
ment noise of an item) and dividing TQI TCI(%)
this quantity by the total number of
items in the test. A value of 0% SHL OPQ Concept 5.2 0.60 27.84
would indicate no measurement
complexity or crosstalk at all, a value Psytech’s OPPro 0.71 15.98
of 100% indicates that no item in the
test is capable of making a measure Kline & Lapham PPQ 0.64 17.65
of a trait that is not confounded by
its simultaneous measurement of Eysenck EPQR 0.79 5.00
several other trait characteristics.
TCIs greater than about 20% indi- Eysenck I7 0.80 0.00
cate low factorial simplicity (Kaiser
1974) and poor rotational simple Gordon SIV 0.73 15.56
structure and factorial signal-to-
noise ratios (Barrett et al, 1996). Cattell 16PF (N=1898) 0.12 75.84
Table 33 provides the Test Quality
Indices (TQI) and Test Complexity Cattell 16PF (N=922) 0.08 69.01
Indices (TCI) for the OPPro ques-
tionnaire, in comparison with those
computed over the Kline & Lapham Table 33: TQI’s & TCI’s for a Number of Different Tests
go
5
ADMINISTRATION
INSTRUCTIONS
BEFORE STARTING THE QUESTIONNAIRE
Put candidates at their ease by giving information about yourself, the purpose
of the questionnaire, the timetable for the day, if this is part of a wider assess-
ment programme, and how the results will be used and who will have access
to them. Ensure that you and other administrators have switched off mobile
phones etc.
The instructions below should be read out verbatim and the same script
should be followed each time the OPPro is administered to one or more candi-
dates. Instructions for the administrator are printed in ordinary type.
Instructions designed to be read aloud to candidates incorporate a grey
shaded background, italics and speech marks.
Then ask:
“Print your surname, first name and title clearly on the line
provided, followed by your age and sex. Please insert
today’s date which is [ ] on the ‘Comments’ line”
Walk around the room to check that the instructions are being followed.
Remembering to read slowly and clearly, go to the front of the group and say:
“Please open the booklet and follow the instructions for this
test as I read them aloud.” (Pause to allow booklets to be
opened).
For example:
Ratings:
1 2 3 4 5
Strongly Agree In Disagree Strongly
Agree between Disagree
Answer only questions relating to procedure at this stage, but enter in the
Administrator’s Test Record any other problems which occur. Walk around
the room at appropriate intervals to check for potential problems. When
everybody has completed the questionnaire:
Then say: