Leland Graham 1491 Berkeley Lane, Atlanta, GA 30329 404-626-1213 * lg1e2e34e@westpost.

net OBJECTIVE I am an aggressive leader in marketing, sales, customer service, and public rela tions with an excellent track record of proven accomplishments. I am quite eager to apply my experiences to challenging assignments. SKILLS/KNOWLEDGE FOR CUSTOMER SERVICE >Excellent Communicator >Operates Office Equipment >Word & Excel Experience >Detailed Oriented >Answer Multi-Line Phones >Problem Solving Skills >Customer Service Training >60 WPM Typing Skills >Organizational Skills PROFESSIONAL EXPERIENCE The School Box, Inc. - Atlanta, GA April 1994 - June 2011 Recruited as Northlake Retail Store Manager: recruited, hired, and trained sales associates: answered multi-line phones; able to handle multi-tasks; opened and distributed mail to various departments; performed typing letters, purchase orde rs, phone orders, customer complaints, and answered correspondence. Promoted to Marketing and Sales Director: created advertising for Atlanta Parent Magazine; u sing Microsoft Word, created on-line website coupons; trained instructional coac hes in metro Atlanta school systems; administered numerous marketing campaigns; to increase sales techniques encouraged to enroll in additional computer classes in MS Word, Excel, and PowerPoint; created online advertising coupons to increa se traffic in all 15 retail stores; created sales kits for the sales reps to inc rease sales; handled all school and church donations for 13 Georgia retail store s. ABC School Supply, Inc. - Duluth, GA June 1988 - April 1994 Recruited as Atlanta Retail Store Manager: recruited, hired, and trained sales a ssociates; answered multi-line telephone calls and routed calls to various depar tments; answered correspondence by typing memos and/or letters; operated various office equipment: laminator, copier, fax machine, paper cutters; wrote, typed, and printed large posters to advertise in-store workshops; presented in-store wo rkshops to create additional sales; informed and demonstrated new products to cu stomers. Promoted to Marketing Director: trained each year 32 outside sales reps on new product lines; created subject kits with teacher resource manuals and pr ovided the most current sales tools in the marketplace; worked closely with cust omer service in-house telemarketing representatives with product knowledge; resp onsible for fundraising projects with the Atlanta Symphony Orchestra; coordinate d all events, workshops, and catered functions; each year responsible for choosi ng the entire selection of children`s books and teacher resources for two school supply catalogs. Carson-Dellosa Publishing, Inc. - Greensboro, NC May 1985 - June 1988 Recruited as Southeastern Sales Manager selling educational materials (early chi

ldhood products through 8th grade) to school supply dealers in seven Southern st ates; contacted school supply dealers who had never been called upon; highly exp erienced in contacting and making appointments with prospective school supply de alers; named as -Rookie of the Year- due to 50% increase in sales; presented tra ining workshops for retail store managers and employees; planned Saturday coffee and donut new product training sessions for store managers and sales associates ; coordinated planning, logistics, and execution of local, state, and national e ducational exhibits. Page 2 Leland Graham Stevens School Supply - Doraville, GA July 1981 - August 1985 Recruited as Metro Atlanta Sales Manager for nine school districts, selling educ ational products and services to a market encompassing early childhood through 8 th grade; excellent communication skills, both written and oral; worked closely with customer service reps in order to increase sales and solve problems; presen ted math and reading skills workshops; coordinated planning, logistics, and exec ution of local and state educational conventions. ADDITIONAL PROFESSIONAL EXPERIENCE Georgia State University, English Instructor August 1978 - June 1981 Macmillan Publishing Company, Southeastern Sales Manager July 1974 - August 197 8 Art Institute of Atlanta, English Instructor and Director of Student Activities August 1969 - July 1974 EDUCATION B.S. Degree, Major: Business Administration - Minor: English Education University of West Alabama, Livingston, AL M.Ed., Masters Degree in English Education Auburn University, Auburn, AL CERTIFICATIONS Georgia Lifetime Teaching Certificate Certificate in Microsoft Word 7, Excel, and PowerPoint Certificate in Creative Writing * Certificate in Research Writing Community Activities Volunteered at different fundraising functions: * American Cancer Society * Arthritis Foundation * March of Dimes * Hagar House * Jerusalem House * Meals on Wheels (First Presbyterian Chur ch) * Susan B. Komen Breast Cancer Fundraising Drive * Georgia Special Olympics * Atlanta Symphony Orchestra * Goodwill Industries * Salvation Army