Sandrica L. Power 130 Winterset Pass Williamsburg, Virginia 23188 (757) 320-6025 or (757) 903-2618 (sp1e31526@westpost.

net) Objective: To acquire a managerial position that will allow me the opportunity t o expand and implement my knowledge, abilities, and skill set Qualifications: Assisted in the overall operation, administration and personnel supervision of retail activity, knowledgeable and understanding of profit and loss statements Excellent skills in operating POS systems, hand held devices, personal computer s and various operating systems Ensured efficient functionality of retail activities to include opening and clo sing procedures, responsible for security of cash, cash receipts, cash handling procedures, merchandising, and receiving inventory by BOL manifest, and assisted in proper setup of merchandise displays Assisted in ordering, receiving, pricing, requisitioning and storage of merchan dise/inventory, processed Inventory Adjustments, Price Variances, Purchase order s and BOLs, banking and reconciled cash receipts Managed recruitment, training and development, scheduling and work assignments, evaluated work performance, disciplinary counseling, and coached and motivated employees to accomplish goals Adhered to safety regulations and standards, used proper safety equipment and o bserved safe work procedures, promptly reported any observed workplace hazards a nd schedule the required maintenance and repairs Implement the SOP on a daily bases to help increase revenue, customer counts an d basket counts Resolved customer complaints regarding sales and service Skills to deal effectively with people whether it is face-to-face, telephone, v ia internet, via mail or via facsimile Generated quality sales weekly to exceed the companys expectations and goals Supervised and mediated escalated warranty claims for the Mid West and Mid-Atla ntic regions. Processed and serviced claims and constructed the proposed resolution with mini mal cost Cleared and unlocked reservations from the watch-list in accordance with the co mpany guidelines Responded to policy inquiries as they related to concerns which required a defi nitive answer in order to conduct a flight within Company and Federal guidelines Reported daily stats, evaluations, and training reports directly District Mana ger Coached employees in an inbound call center environment on proper telephone pro cedures Work History: Assistant Store Manager, Big Lots, Williamsburg, VA, 08/2011 - present Furniture Manager, Big Lots, Portsmouth, VA, 04/2011 08/2011 Customer Service Specialist, Big Lots, Jacksonville, NC, 12/2008 - 08/2009 Store Manager, Big Lots, Virginia Beach, VA, 03/2008 12/2008 Assistant Store Manager, Big Lots, Newport News, VA, 02/2008 03//2008 Assistant Manager/General Manager, Hometown Rentals, Hampton, VA 04/2007 02/20 08 Regional CSR, Lumber Liquidators, Inc., Toano, VA, 04/2005 04/2007 Operations & Help Desk Specialist, Independence Air, Sterling, VA 02/2004 04/2 005 Assistant Dept. Manager/Travel Agent, A Better Airfare, Newport News, VA, 10/19 99 12/2003 Education: Associates of Arts in Business Administration 10/2006 Strayer University- Newport News, Virginia

Psychology Studies 8/2008 to present Campbell University Jacksonville, North Carolina References: Available upon request